Lexus of North Miami

Incredibly efficient, elegant, and professional Purchasing my current car in this dealership was definitely the best experience I have had when it's come to changing cars. Maria along with the team Purchasing my current car in this dealership was definitely the best experience I have had when it's come to changing cars. Maria along with the team that helped me were extremely professional, walked all the extra miles they could, and gave impeccable customer service. I highly recommend this dealership for anyone who is looking for a hardworking team that will get the job done and the best deal sealed. More

Amazing experience Maria is amazing , he make the deal flow . She make us feel like family . Thank to her team work we are a member of Lexus family .👍 Maria is amazing , he make the deal flow . She make us feel like family . Thank to her team work we are a member of Lexus family .👍 More

Where's the customer service? First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made anothe First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made another appointment in June. I showed up at the appointed time and was helped by Erika, who was pleasant. My service was going to take "2-3 hours" so I was given a loaner. Took paperwork to loaner dept. People there barely grunted at me. When the woman brought the loaner around, she stuck her head in the waiting room, and literally said, "Neh neh neh." Assuming the "message" wasn't for me, I didn't respond. Someone else said to me, "Are you waiting for a loaner?" Oh! I went outside to get the loaner. The woman, again, barely said one word while she went through the steps of recording the outside of the car, etc. At 4:57 pm, a little more than 3 hours since my appointment, I got a text that my car was ready. I live 20 min away. I left my house immediately and arrived at 5:20. Whereupon I was told by the people outside, "Hurry up! You're the last customer, and we're closing!" Um. OK, so why text me at 5 pm if you are closing at 5:30? Anyway, as I walked to the cashier office, a sales guy passed me and muttered, "I'm bone-f***ing tired." Um. OK. Not a good experience. Won't be back. NOBODY smiled or cared or thanked me for my business. More

Excellent Service Maria treated us so kindly, always looking to satisfy our concerns and make our experience very pleasant and comfortable. She explained the differenc Maria treated us so kindly, always looking to satisfy our concerns and make our experience very pleasant and comfortable. She explained the difference in the models were interested in and brought all the cars around so we could get a feel for them. Very efficient dealership with wonderful, attentive staff!!! Keep up the good work!! More

Best customer service ever. My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer se My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever! More

Service experience All completed as agreed. Loaner, service, detailing expedited exactly as agreed Bobby, my service advisor was cordial and helpful as always. No comp All completed as agreed. Loaner, service, detailing expedited exactly as agreed Bobby, my service advisor was cordial and helpful as always. No complaints, only satisfaction. More

This Guy is the best. Very professional service, this man help me for find my lx 570 , thank you very much! Best of the best! I come for 15 min and pick up my Car . Very professional service, this man help me for find my lx 570 , thank you very much! Best of the best! I come for 15 min and pick up my Car . More

Best Service Experience I had the pleasure to be attended by Mauricio, at your service department. He was a consummate professional. He was knowledgeable and was quick to re I had the pleasure to be attended by Mauricio, at your service department. He was a consummate professional. He was knowledgeable and was quick to resolve any issues. Most of all he was warm and friendly, the total package. I will definitely return to se him in the future and best of all I will recommend him to my friends. More

Smooth and pleasant experience I had my car serviced for a routine visit. Courteous staff, quick service and enjoyable complimentary coffee with bagels. My car came out freshly clea I had my car serviced for a routine visit. Courteous staff, quick service and enjoyable complimentary coffee with bagels. My car came out freshly cleaned. Very pleasant experience! Thanks and I’ll be back again! More

Good service Denis Shadrin was very helpful and very professional .I recommend this dealership to everyone .The service was exceptional and i recommend Denis Shad Denis Shadrin was very helpful and very professional .I recommend this dealership to everyone .The service was exceptional and i recommend Denis Shadrin as the best salesperson. More