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Lexus of North Miami

North Miami, FL

4.6
3,239 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,239 reviews

September 10, 2021

Today ruined all the goodwill from the dealership, sales and service. Ronald Campos was rude, causing us of stupidity. We are still waiting for service and it's been over an hour.. No manager to speak t More

by harriet Kutell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Brooks
Sep 24, 2021 -

Lexus of North Miami responded

Harriet - I'm sorry your recent experience has caused us to lose your confidence. We strive to deliver warm and attentive guest care, and I sincerely apologize we've fallen short this time. I'd like to better understand what happened here so I can ensure it is properly addressed. Please give me a call, time permitting - I will look for your contact information, as well. Best, Ed Rubenfeld - Service Manager - 305-372-3747

Sep 24, 2021 -

harriet Kutell responded

My note was clear except that it should have been "accusing: rather than "causing". I don't expect the service nor management to get better so I will not have any more correspondence.

September 03, 2021

Jake silverberg is an asset to any dealership. He gave us a great buying experience. It was a pleasure to do business with him. Highly reccomemd. More

by Bengdoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake silverberg
Sep 03, 2021 -

Lexus of North Miami responded

Thanks for giving Jake such a special shoutout! We're fortunate to have him on the Lexus of North Miami team. We hope you enjoy the new ride. Take care!

September 02, 2021

Luis was amazing and made this experience very pleasant!!! Definitely recommending him to friends and family. Thank you, Lexus. You have a lifetime client here!!! More

by MzDee14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Viviana
Sep 02, 2021 -

Lexus of North Miami responded

We are so happy to hear we could make a fan out of you! We will certainly pass along your kudos to Luis and the rest of the Lexus of North Miami team. Have a great day!

September 02, 2021

This is my second Lexus with this dealership and It’s always been a very professional experience. Maria Morrone was excellent and went above and beyond her duties in order for me to leave with the car th More

by Juls1227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge , Mauricio Ferreira, Maria Morrone
Sep 03, 2021 -

Lexus of North Miami responded

Thank you so much for coming back to Lexus of North Miami! We are thrilled to hear that Maria went above and beyond to assist with your purchase. Congratulations on your new ride!

August 28, 2021

Professional and courteous service,comfortable and clean waiting area.All services and repairs needed was explained . More

by pforde2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Lexus of North Miami responded

Informative and detailed service is where we shine at Lexus of North Miami! We're so glad our team of professionals took such excellent care of you during your visit, and we hope next time you're in need of service we'll see you again!

August 25, 2021

Have been coming to Lexus of North Miami for years and every time they exceed our expectations! More

by Z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Lexus of North Miami responded

We are so proud to have earned your years of business! Thank you for your confidence in our team to get the job done well, we hope to welcome you back to Lexus of North Miami for a long time to come!

August 24, 2021

I had a great experience with Maria with my second and third vehicle from North Miami Lexus. Pleasure to work with. More

by ymfit11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Aug 24, 2021 -

Lexus of North Miami responded

Your continued support means the world to all of us at Lexus of North Miami! Thank you for taking the time to give Maria such a kind shoutout. We hope you enjoy the new ride!

August 18, 2021

Thank you my friend , Best seller, best dealer , best service, Lexus Nortn Miami , thank you More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Lexus of North Miami responded

Jason, this is the best review! Thanks for your kind words about Lexus of North Miami.

August 18, 2021

Dennis made the whole purchase fast and convenient. Worked with our schedule. Great communication from start to finish! More

by Jevgeni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Lexus of North Miami responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Dennis. Drive safely, and we hope to see you back at Lexus of North Miami!

August 18, 2021

Denis Shadrin and North Miami Lexus set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Denis was responsive, extremely knowledgeable, not o More

by Olgshev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Keslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Lexus of North Miami responded

Thanks so much for the great review! We're so happy that Denis delivered an excellent customer experience with his knowledge and helpfulness. We appreciate your business at Lexus of North Miami!

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