Lexus of Merrillville

Lexus of Merrillville is a fantastic dealership. Each time we walk in, we are immediately greeted by friendly and knowledgeable personnel who appreciate the fact that customers can at times be intimidate time we walk in, we are immediately greeted by friendly and knowledgeable personnel who appreciate the fact that customers can at times be intimidated at the prospect of making such a monumental purchase. This is the second time we have purchased a Lexus from this dealership and would only do so here in the future. When paying for the car, we were offered several supplemental purchases but were never pressured into purchasing any one of them. It is truly a pleasure to get our car serviced at Lexus of Merrillville. They make it such an enjoyable experience that one forgets he is even sitting down and waiting for a car to be serviced. Todd Sobczak, the assistant service manager, has always gone out of his way to explain car functions and service needs in the simplest of terms, and James DeBord, the dealership service representative, is always the most accommodating and approachable professional. George Krizman, who sold us our present Lexus, was indispensable in explaining even the most minute functions of our vehicle. He gave us our space to examine the vehicle to see if we really wanted to purchase at this time. Being females, we at no time experienced a condescending attitude and were admired for the homework we had done prior to entering the dealership. This attitude should not be surprising, but we actually had an extremely negative experience at a Lexus dealership in Illinois and were quite soured at the prospect of purchasing another Lexus. Luckily we decided to give Lexus of Merrillville a try and have recently purchased our second Lexus there. By the time we got home, we received an email from George Krizman and an accompanying phone call thanking us for our purchase and reminding us to call with any questions we may have in the future. We highly recommend Lexus of Merrillville to not only Hoosier residents but highly recommend those living in nearby states to make the trek to this wonderful establishment. More

This is our second RX Hybrid. The backup camera is so much better and the bluetooth phone is improved also. It sounds like the person is right in the car with you. Sue Iacopelli is professional and cou much better and the bluetooth phone is improved also. It sounds like the person is right in the car with you. Sue Iacopelli is professional and courteous and wonderful to work with. She spent time going over the new features on this 2011. We had fun going over them and she didn't mind that I knew some of them already but wanted a refresher on them all over again. She does an outstanding job of following up with you, on any questions or concerns that you may have with the car or service. We enjoyed working with Sue and had my sister come in and see her about a RX350, which she also purchased. More

What wonderful service. Kris was personable and attentive; answered all our questions and showed a great deal of patience. It was obvious that he has a passion for the Lexus. It felt as if we wer attentive; answered all our questions and showed a great deal of patience. It was obvious that he has a passion for the Lexus. It felt as if we were dealing with a friend rather than a salesman. He seemed as excited as we were over the purchase we made. More

The following are reasons I would recommned the delareship: - Jim Lebo (Sales and Leasing Consultant) and dealership worked with me to get the car I desired. - The Lexus of Merrillville enriv delareship: - Jim Lebo (Sales and Leasing Consultant) and dealership worked with me to get the car I desired. - The Lexus of Merrillville enrivonment was extermely pleasant and professional. - Sales and Leasing Consultants at Merrillville worked together, eventhough only one will be credit with the sales. More

I knew what I wanted and had already received a quote for an RX350 from an auto broker thru a buying program that I belong to. Willie Haddad was able to meet that price and find me exactly the car that I was an RX350 from an auto broker thru a buying program that I belong to. Willie Haddad was able to meet that price and find me exactly the car that I was looking for with an upgraded package. We spoke on a Saturday morning and by early afternoon that same day, I was happily driving off with my new car. I would absolutely purchase from this dealership in the future. More

I really had a pleasant experience in buying a used car and in working with Willie Haddad. He was very professional, honest, and helpful in finding me the right used car. I trusted him and I even went ba and in working with Willie Haddad. He was very professional, honest, and helpful in finding me the right used car. I trusted him and I even went back and bought a second used car from him. I would definitely recommend Lexus of Merriville to all of my friends and family members. I would especially recommend that they talk to Willie Haddad because of the professionalism and courtesy that he had shown me. He made my experience in buying a used car very enjoyable and positive. Margaret Miller Chris Miller More

I bought a certified used Lexus ES 350 from this dealership. From the first call I made to Ric Coven, my salesman, I could tell that it was going to be a good experience. I had done my homework befo dealership. From the first call I made to Ric Coven, my salesman, I could tell that it was going to be a good experience. I had done my homework before entering the dealership and to my surprise did not experience any of the situations that I had read to look out for at a dealership. No pressure, no making me wait forever, no lecture on how everyone should be allowed to make a profit. Ric Coven was easy to work with, professional, courteous and efficient. He made the dreaded negotiation process easy. In addition to that they did not try to sell me other items to go with the vehicle. I feel as though I got a great deal and a great car. I will definitely go back to this dealership to purchase another vehicle in the future and have already told people about my positive experience. I have driven my car for about a month now and love it. More

Great dealership & awesome customer service. I will definitely recommend Kris to all my family and friends. If I have to rate from 1 to 10, I will rate it 10+ for the service they provide to their cust definitely recommend Kris to all my family and friends. If I have to rate from 1 to 10, I will rate it 10+ for the service they provide to their customers. The dealer has great amount of inventory that we can choose from. More

I recently purchased my third Lexus from this dealership because of their commitment to service quality and customer satisfaction. From sales to service (Todd and Larry are great), there is a great team eff because of their commitment to service quality and customer satisfaction. From sales to service (Todd and Larry are great), there is a great team effort to provide you with a positive customer experience. I'd encourage anyone looking for a car to visit Lexus of Merrillville and ask for George Krizman. He's very knowledgeable, easy to talk to, and a great listener who gives serious consideration to what you're looking for in a car. Above all, he doesn't waste your time trying to sell you what he thinks you want or will settle for. With George coordinating the whole process, I got exactly the car I wanted and at a fair price without any hassle. Thanks to Ed, the finance manager, who took us through the paperwork quickly as well as efficiently. I appreciate your salesmanship, George, and send thanks for creating such a positive car-buying experience. More

I want to say that my overall experience was very good and I would certainly return when in the market again. I purchased a pre-owned vehicle. The sales support from Sue was excellent. All questions an and I would certainly return when in the market again. I purchased a pre-owned vehicle. The sales support from Sue was excellent. All questions answered promptly and helped me make my decision to purchase the vehicle. Addtionally, she helped me work with the finance manager to gain financing. The follow up communications have been appropriate and tasteful. I would certainly recommend Sue and this dealership to others! More