Lexus of Merrillville

Used car purchase I called the dealership regarding a used GS350 and spoke with Bill Parrish. Bill took the time to not only carefully inspect the car but also drove th I called the dealership regarding a used GS350 and spoke with Bill Parrish. Bill took the time to not only carefully inspect the car but also drove the car and reported back to me. Based on his evaluation, I drove over to the dealership and found his analysis to be truthful/spot-on. His authenticity and integrity were readily apparent throughout the car-buying process. Bill also provided an excellent tutorial inside the vehicle at time of pickup. I was able to purchase the car in an efficient and timely manner, and overall I was very pleased with the experience . I also had pleasant and professional interactions with John Desmet. More

Best car buying experience. As a woman purchasing a used car, one would think this would be a scary process. It was anything but...... I found the exact car I wanted online and h As a woman purchasing a used car, one would think this would be a scary process. It was anything but...... I found the exact car I wanted online and had a Car to trade. Bill Parish at Marillville of Lexus was amazing to work with. We were able to negotiate everything over the phone and a week later I was driving in to pick up my new car that was in the exact excellent condition that he had promised. I was very happy with the price and the level of service I received. Bill made sure The finance department ( John Desmet) had all the neccassary paperwork ready to go and was extremely efficient in making sure I did not spend more time then I needed to at the dealership. I was able to get everything done in less then two hours and be on my way enjoying my new ride:)) Thank you Lexus of merrillville for a great car buying experience!! More

Outstanding Customer Service! I had an awesome buying experience with this dealership from the first time that I called in to check on an SUV that I saw on the internet continuing I had an awesome buying experience with this dealership from the first time that I called in to check on an SUV that I saw on the internet continuing throughout the entire buying process and post sales follow-up. More

Out of town Certified Pre-Owned Lexus experience As a remote buyer, I worked with Bill Parrish first over the phone and then in person to find and close a deal on one of the less common CPO 2013 ES 3 As a remote buyer, I worked with Bill Parrish first over the phone and then in person to find and close a deal on one of the less common CPO 2013 ES 350 models. I appreciated Bill's understanding of the remote buyer's needs. He was straightforward and professional both over the phone and then in person. More importantly the negotiation process was largely devoid of the drama that is present in most show rooms that I have been in before. I would say that the competition up near Chicago helps the customer, which makes for better initial pricing and lower overall sale prices, compared to my area in Central Indiana. Bill and Rick were great in the delivery process and follow-up after the sale; we hadr one small outstanding item. I was very satisfied, and I think I got a great car at a fair price. Most importantly we made my wife happy. More

Painless for the first time! I look forward to buying a new auto about as much as I look forward to a root canal. This experience however, changed my mind about the assumption tha I look forward to buying a new auto about as much as I look forward to a root canal. This experience however, changed my mind about the assumption that I have always had in my head, most of which were pretty accurate. Dave Whelan, our salesperson, was quick to respond to our arrival, very friendly and personable, knowledgeable and not at all pushy. The not at all pushy vibe extended to Willie Haddad, and with the financing manager. We appreciate your honesty-most of all, and your willingness to please. We will recommend Lexus of Merrillville to our friends and neighbors! More

Over the top auto buying experience! This was my best experience buying and helping others buy a vehicle from a dealership. The staff that I dealt were helpful, kind and treated me with d This was my best experience buying and helping others buy a vehicle from a dealership. The staff that I dealt were helpful, kind and treated me with dignity. Marc Lovejoy and Willie Haddad and the man who completed the paper work were a pleasure to interact with. It was an unusual experience compared to prior dealerships. There is more than a concern for money here. And their care reflects a genuine serving attitude. Thank you! More

Lease of New Vehicle Professional Salesman & General Manager. Great experience. Would recommend highly. Took personal care of purchase from start to finish. Went over ev Professional Salesman & General Manager. Great experience. Would recommend highly. Took personal care of purchase from start to finish. Went over every detail of car functions. Gave tour of the facility & introduced to Service. More

Stay away from the Pre-owned department I would stay away from the Used Car department at this dealership, and more specifically Willie Haddad, the Pre-Owned Sales manager. I found a Toyota I would stay away from the Used Car department at this dealership, and more specifically Willie Haddad, the Pre-Owned Sales manager. I found a Toyota 4Runner for sale on 11/29 I sent them an immediate deposit via credit card, sent them a signed buyers order, proof of insurance and my drivers license. At the same time i sent them a wire for the remaining balance. On Monday afternoon 12/1 at 4:30pm I get a call from the sales person asking me for proof of the wire. I call Vanguard(the mutual fund) to confirm the time they sent the wire and what time it arrived. I gave them all that information. I then spoke to the used dept sales manager. He informed that he didn't receive the money and sold the truck to someone else. I found out the next day that my money arrived on 12/1 at 1pm Indiana time. The manager sold the truck to someone else and didn't give a care there was a signed contract and that the deposit and the money in their bank account. More

I had a wonderful buying experience! This buying experience was seamless through out! From first contact with Pete Takacs to new car delivery with Marc Lovejoy the entire process was fan This buying experience was seamless through out! From first contact with Pete Takacs to new car delivery with Marc Lovejoy the entire process was fantastic.. Marc Lovejoy is a great salesman, his knowledge of Lexus vehicles and options is unmatched. During delivery he spent over an hour ( on a Saturday, ) showing me my vehicles numerous options. Mr. Lovejoy's easygoing personality and vast knowledge of Lexus products make him a TOP NOTCH SALESMAN... More