Lexus of Freeport

Great staff and efficient salesman I came in to look at a used GS, William greeted me at the door and gave me a warm welcome. He showed me the GS in great detail and took me on a test d I came in to look at a used GS, William greeted me at the door and gave me a warm welcome. He showed me the GS in great detail and took me on a test drive. I would highly recommend William to anyone of my friends and family. Kudos to him and also the pre-owned manager that spoke to me. More

My Salesman I would like to thank my salesman Tracy Claboine for his patience, people skills and overall knowledge in his expertise in knowing about the IS 250 I I would like to thank my salesman Tracy Claboine for his patience, people skills and overall knowledge in his expertise in knowing about the IS 250 I brought from your Lexus Dealership. I went to other dealers and my experience with the salesman made me walk out the door. Mr Claboine is a great asset to your company, very professional gentlemen. And about my IS 250 LOVE IT... More

Super bad worst experience ever had them. They lie to you on everything. i bought GX 460 from them. Car was involved in Accident and they even didn't even rep worst experience ever had them. They lie to you on everything. i bought GX 460 from them. Car was involved in Accident and they even didn't even report to ca.rfax More

Amazing sales person with great customer service I just drove out of the dealership with a brand new Lexus 350RX and I am enjoying the car. My sales person Michael Fiore was the reason I chose the c I just drove out of the dealership with a brand new Lexus 350RX and I am enjoying the car. My sales person Michael Fiore was the reason I chose the car. His patience and knowledge went far beyond what his job required. I would hesitate tot ell anyone to go to Lexus of Rockville Center and meet with Michael Fiore to get a great deal with great service. Michael was extremely profession and made the process of leasing/buying a new car pleasurable. -Jay G 1/8/15 More

MAKE CAR BUYING A PIECES OF CAKE ( Keisha Gowan ) WOW I LOVED MY NEW CAR LS460 so much this was my dream car now I have the keys to it. But first I have THANK my sales rep Keisha Gowan ,if only I can WOW I LOVED MY NEW CAR LS460 so much this was my dream car now I have the keys to it. But first I have THANK my sales rep Keisha Gowan ,if only I can fine the word to express how much her when above and beyond to make sure that I am satisfied with my purchase and I have to say that she made the buying experiences truly incredible and I have to stop here because word alone cannot describe that encounter you just have to go and see her … Thank again to my sales rep Keisha … More

Stay away!! Would not recommend this dealership to anyway. Customer service was rude and months later after returning my lease and being harassed with phone cal Would not recommend this dealership to anyway. Customer service was rude and months later after returning my lease and being harassed with phone calls they wasted my time with ridiculous prices and after was offered to test drive a lexus f series the sales employee went to get the key from the GM and heard the GM get annoyed and said he was leaving soon. This is not the way you treat a returning customer purchasing a 60k car. More

No integrity, PISS POOR TREATMENT . , LIARS !! I am a very humble man a U.S Marine day and night 24/7 ,and I like to believe a man word is his bond. So when I am speak with another Man or supposed I am a very humble man a U.S Marine day and night 24/7 ,and I like to believe a man word is his bond. So when I am speak with another Man or supposedly responsible adult and I tell them I live 2 hours away and I would really appreciate it if they were as truthful as possible about the potential outcome of leaving with a newer vehicle. Especially after I disclosed all negative items that may be a show stopper. For future reference how about gathering as much information from the potential buyer over the phone as possible. So you can find out if there may be any issues show stopper before they arrive and waste half of their day. Bad dealers make it harder for everyone else.thank you KASIM for taking me away on Veterans day just one of my few days off for half the day. By the way traffic Getting back home was not enjoyable. I'd rather been home with my 3 girls. More

Exceptional Customer Service Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele has been a great experience. She demonstrates a high level of of enthusiasm, knowledge and is very proficient in her job. She has changed my perspective of the dealership. It"s because of her i will contiune to service my vehicle at this dealership. Thanks Michele for always there when i reach out in need of service. More

Stale sales tactics alive & well Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales proce Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales procedure but I have never been treated worse. When negotiating the price, actually above their advertised price due to added features, I was asked if I realized I was shopping in a luxury dealership. Then I was told to get the best price, I would need to initial on an impromptu X he created and to give him a credit card or he couldn't negotiate (neither request was obliged). Completely unprofessional and archaic sales tactics. Go to a dealer that appreciates customers and handles women as equals. More

Great Buying Experience The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and I’m glad I did. She was even better than her reviews said. At first my wife was undecided if she wanted the RX350 F-Sport or a different brand. So Dawn had us drive the vehicle and then spent a lot of time discussing the features of the vehicle with me and my wife. I know some will say it is part of her job, but in my opinion she went above and beyond of what she had to. She was a pleasure to work with, extremely friendly and never tried to push the vehicle on us.. I also worked with Dean Coleman in finance and he was also great. Not pushy at all and explained the different programs and their benefits. When I said I wasn't interested in anything additional he didn't use any of the typical finance department “scare tactics” that I am so tired of. He asked me a few more questions and then simply thanked me for at least letting him explain what was available. Walking around the showroom and service department all of the employees seemed very friendly and pleasant. I'm very happy I decided to purchase the vehicle here. I would highly recommend Lexus of Rockville Centre and don’t forget to ask for Dawn Morris and Dean Coleman in finance when you’re ready to sign the paperwork. Both very nice people to work with. More