Lexus of Freeport

Excellence personified the Lexus way Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time sche Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time scheduled and therefor a loaner was provided. Now that's service. My Advisor remained in contact with me throughout the day and followed up next day to see if all was well. More

No pressure,easygoing! After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that didn't suit my taste just to make the sale. As it turns out Peter found the perfect car. He was kind and easy to communicate to without any pressure. Check out Lexus of RVC! More

Thank You Peter!! I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I trul I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I truly enjoyed the experience. Everyone of my questions were answered and I was 100% educated on all of my options. Peter was patient and knowledgable. If you are considering a new car don't sign anythinf until you give Lexus and Peter a call. More

Wonderful dealership and staff I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have bee I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have been servicing my gs400 for years. I walked into sales and was greeted by an angel.. Sales associate Dawn Stripp. She is very pleasant and down to Earth. I felt very comfortable. When it came down to doing business, she got me the best deal on a 2016 is300 f sport awd in the area! Lexus of Queens would of been highway robbery considering the numbers I was quoted for the same model.. When the car was ready for pick up, Dawn went out of her way to pick me up from home in Queens and drive me to the dealership in rush hour traffic! Now that is first class service!!! Dawn helped me. To pair my phone to the car, setting up my lexus enform subscription and going over the features of the car. The buying experience at Lexus of Rockville Centre is first class and Dawn Stripp is the sales associate of choice!! A++ More

Hail to Sir Peter! The nicest smartest salesman We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Suc We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Such professionalism and just a really nice man and now we are happy owners of a beautiful Lexus. More

Poor Service I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACE I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACED AND THEY LEFT SO MUCH PAPER ON THE WINDSHIELD AND MY DASH BOARD I WAS VERY SHOCKED. 2) THANKS FOR THE WASH BUT I COULD HAVE DONE WITHOUT IT, I HAVE MATS IN MY CAR THERE WERE SO MUCH WATER IN THEM I COULD HAVE TAKEN A SWIM. 3) WHAT THE HECK, PEBBLES WERE ON MY SEAT, I HAD TO CALL ONE OF THE INTAKE MEMBER TO CLEAN UP MY SEAT, HE HIMSELF WAS SHOCKED. TRULY WAS NOT HAPPY THIS TIME. More

Kudos to Lexus of Rockville Center Service Team In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out afte In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out after an apologetic conversation with Mr. Martinez. He arranged for the car to be picked up, provided a loaner and returned the car in pristeen condition . The pick up and delivery valets were prompt and courteous and provided all necessary documentation. He said he would make ithe car look new and indeed it does, both inside and out. So, kudos to Mr. Martinez and the service department. I am happy to say that I am now a satisfied customer, giving you a 5 star rating and thank you for sprucing up my ES 350. More

Poor service at Lexus of Rockville Center Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the wait Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the waiting area attendant that it was "all finished" Don't advertise what you can't deliver. Waiting area was quite messy, dirty cups all over, crumbs on the couches, carpet stained, ladies room needed a cleaning. When I was told the car was ready, I noticed the interior was not vacuumed, and the mats were stained and dirty which was not the case when I handed the car over. I wonder what else they claimed on the work order was done and was not. Very disappointed with the service. Not what you would expect from a luxury car service center. In all fairness, they did offer me an interior detailing at my convenience but I don't think I'll make the trip back there to get it done. I haven't heard from the service manager, Juan Martinez. More

Sales and service......not a good experience at all Worst experience buying a car played games with price of car and conveniently lost window sticker and I had to go through Lexus to get real price of Worst experience buying a car played games with price of car and conveniently lost window sticker and I had to go through Lexus to get real price of car. Service..... I get called for a recall.... says they have to change airbags....take a day off to find out they just need to inspect them. Seems like they don't care about making customer happy... Never again. More