Lexus of Freeport

Poor Service I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACE I HAD MY CAR SERVICED AT THE ROCKVILLE CENTRE ON 7/25/16. I WAS SORELY DISAPPOINTED WITH THE WAY IT WAS DONE. 1) I HAD THE INSPECTION STICKER REPLACED AND THEY LEFT SO MUCH PAPER ON THE WINDSHIELD AND MY DASH BOARD I WAS VERY SHOCKED. 2) THANKS FOR THE WASH BUT I COULD HAVE DONE WITHOUT IT, I HAVE MATS IN MY CAR THERE WERE SO MUCH WATER IN THEM I COULD HAVE TAKEN A SWIM. 3) WHAT THE HECK, PEBBLES WERE ON MY SEAT, I HAD TO CALL ONE OF THE INTAKE MEMBER TO CLEAN UP MY SEAT, HE HIMSELF WAS SHOCKED. TRULY WAS NOT HAPPY THIS TIME. More

Kudos to Lexus of Rockville Center Service Team In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out afte In response to my negative review of the service department of Lexus of Rockville Center, I agreed to have my 2015 ES 350 detailed inside and out after an apologetic conversation with Mr. Martinez. He arranged for the car to be picked up, provided a loaner and returned the car in pristeen condition . The pick up and delivery valets were prompt and courteous and provided all necessary documentation. He said he would make ithe car look new and indeed it does, both inside and out. So, kudos to Mr. Martinez and the service department. I am happy to say that I am now a satisfied customer, giving you a 5 star rating and thank you for sprucing up my ES 350. More

Poor service at Lexus of Rockville Center Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the wait Took my 15 Lexus ES 350 in for Second complimentary service on May2. Had a 1pm appointment. Was looking forward to the lunch but was told by the waiting area attendant that it was "all finished" Don't advertise what you can't deliver. Waiting area was quite messy, dirty cups all over, crumbs on the couches, carpet stained, ladies room needed a cleaning. When I was told the car was ready, I noticed the interior was not vacuumed, and the mats were stained and dirty which was not the case when I handed the car over. I wonder what else they claimed on the work order was done and was not. Very disappointed with the service. Not what you would expect from a luxury car service center. In all fairness, they did offer me an interior detailing at my convenience but I don't think I'll make the trip back there to get it done. I haven't heard from the service manager, Juan Martinez. More

Sales and service......not a good experience at all Worst experience buying a car played games with price of car and conveniently lost window sticker and I had to go through Lexus to get real price of Worst experience buying a car played games with price of car and conveniently lost window sticker and I had to go through Lexus to get real price of car. Service..... I get called for a recall.... says they have to change airbags....take a day off to find out they just need to inspect them. Seems like they don't care about making customer happy... Never again. More

Nick was the best! We walked into the dealership on a busy afternoon and were immediately greeted by Nick Souris with a smile! He was so attentive and knowledgeable and We walked into the dealership on a busy afternoon and were immediately greeted by Nick Souris with a smile! He was so attentive and knowledgeable and even though the place was so crowded Nick made sure to tend to all of our needs. His patience and kindness is truly unmatched. He made the entire car leasing process such a positive one and went above and beyond to get us exactly what we wanted and at a great price! If you are in the area and looking into Lexus please ask for Nick you won't regret it!! More

Our dream came true at Lexus of Rockville Center !!! After being greeted at the door by Nick Souris, his kindness and concern for us was truly overwhelming. He made us comfortable and showed us the Lexu After being greeted at the door by Nick Souris, his kindness and concern for us was truly overwhelming. He made us comfortable and showed us the Lexus line. We loved the 2016 NX 200T and although the lease seemed out of reach, Nick insisted on working the numbers. He was determine to "MAKE IT HAPPEN"! After numerous trips to the Sales Manager, an incredible deal was presented and we drove off in our new Lexus NX200T. Thank you Nick, Freddy and Dean for "MAKING IT HAPPEN"! Linda and Bob A. More

Nick ROCKS!!! Walked in with my family, to have a look and see, and there was Nick with a friendly smile. We ended up walking out as proud owners of a Certified LE Walked in with my family, to have a look and see, and there was Nick with a friendly smile. We ended up walking out as proud owners of a Certified LEXUS that we can definitely live with; THE PRICE WAS PHENOMENAL. Could not have asked for a better sales person than Nick, he went to bat for us when push came to shove. He was also courteous, engaging, 'down to earth', and basically just went above & beyond. He made sure to find the specific model, and color, my wife and son wanted. The whole experience was unreal, never was I treated so nicely at a dealership, NO PRESSURE whatsoever, maybe a little...from my wife & son. The rest of the team were phenomenal, they extended their help with no questions asked; Clement Max Coirriette was especially helpful. Looking forward to the free car washes, and massages, whenever I happen to drop by...great perks. Please, don't forget to ask for Nick when you stop by to buy, or to just have a look and see, HE'LL TAKE CARE OF YOU, & by the way, tell him that Pierre sent you :). More

Greatest car buying experience ever Walked right in and met Mr. Peter Nawrovki. I needed a new car but not that day. Well he made me an offer I could not refuse. I love my new car! Thank Walked right in and met Mr. Peter Nawrovki. I needed a new car but not that day. Well he made me an offer I could not refuse. I love my new car! Thanks to Peter and the team over at Lexus of Rockville Center!!! More

Leo rocks! Leo Kwan is a pro. He provides valuable information to help make a great buying decision. Leo has terrific advice and is somebody to seek out when buy Leo Kwan is a pro. He provides valuable information to help make a great buying decision. Leo has terrific advice and is somebody to seek out when buying a vehicle. With me, he even suggested I wait for a better fit, rather than buy a car that wasn't best for me. He advised me, didn't sell me. And based on how he worked with me, he's earned my trust and confidence. I'm a big fan. I suggest to anyone who wants to work with a straight forward pro who's transparent and smart, visit Leo Kwan. The result will be a fantastic car buying experience. More

Happier than happy Walked in seeking information walked out with a new car. The process was just that simple. Never felt pressured, never felt obligated. It was simpl Walked in seeking information walked out with a new car. The process was just that simple. Never felt pressured, never felt obligated. It was simply a conversation about a car. It is refreshing to see a car salesman respect what a lady wants. Everyone on staff from manager to parking attendant were courtious & respectful. Customer service to perfection. Couldn't have asked for a better experience. Thank you. Looking forward to receiving my free car washes. More