Lexus of Freeport

My first car I went to Lexus RVC a couple of weeks ago because I was in search for a car and had the great pleasure of meeting Jonathan Agosto, a very young but en I went to Lexus RVC a couple of weeks ago because I was in search for a car and had the great pleasure of meeting Jonathan Agosto, a very young but enthusiastic and determined sales consultant. The first visit was great but the prices were too high for my budget. When I left, Jonathan kept in touch with me and I told him I wasn't going to go with the car. I was very sad because I really wanted the car. However, Jonathan and the rest of the team was willing to work with the number I brung to the table. I loved the fact that there was honesty along the process and overall good vibes! I am all about good vibes and I think that is what won me over. After speaking several times and negotiating, I honestly felt like I was in good hands with Jonathan and Kasim who were the main people I dealt with. They understood where I was coming from and really wanted me to get my dream car. Then I met Dean, who deals with the finances, and I felt even better! I knew I had made the right choice and I am soooooo happy with my fully loaded IS300. Not only do I love the car but I can afford it. It's my first car and I couldn't be any happier! Their service is really great! I highly recommend LEXUS RVC and my wonderful sales associate Jonathan, who I still keep in touch with today! He was very attentive and helped me with everything, even getting my car insured. He's awesome!! More

The Best Team I Ever Dealt With This is the second car I leased from them. I have bought and leased many cars over my lifetime but this has got to be the BEST team I ever worked with This is the second car I leased from them. I have bought and leased many cars over my lifetime but this has got to be the BEST team I ever worked with. Starting with Jonathan Agosto, the Sales Consultant. Jonathan is a young, knowledgeable, energetic, and really nice veteran who makes a GREAT sales person. He works hard for his money and tries to make the experience a truly enjoyable one for the buyer. Another person that truly worked extremely hard to get me the best possible price is one of the Sales Managers, Gracie Agosto. She worked the numbers over and over until we got it to a place where I needed to be. What a team!!! But I cannot leave out the other person in the equation, Dean Coleman, the Financial Services Manager. Dean worked very efficiently to get us through all of the paperwork. This team was just outstanding and made this particular lease a pleasure - no drama, no BS (baloney) - just up front honesty with a smile. From the time you walk into the dealership, you are greeted by everyone. If your eyes meet, there is always a smile and how are you today greeting. For example, we couldn't have been in the dealership more than a minute when one of the other sales consultants asked us if we would like a cup of coffee. When we went to pick up our car, the car was ready, We turned in our previous car, Jonathan gave us a thorough walk thru of the new car, we signed all of the papers and we were on our way. I don't know how else to say this but it was truly a rewarding experience. (I didn't think I would ever say this about a car dealership!!!) More

Exceed Expectation I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an ex I visited the dealer many times. However, there were 2 instances where services were not one of the best. They had me waited and my daughter for an extended period time without communicating the reason of the delay. As a result, I was unable to honor previous commitment. I demanded to speak with the General Manager in charge. This is when I had the opportunity to meet Mr. Chris Thierry, the General Manager. He came and met with me and other supervisory staff. He was calm, kind, respectful, professional and apologetic. Additionally, he promised to cover free of charge next recommended 90K service and notified him of my arrival in case I give him another opportunity. I was initially so turned off and did not want to go back to the leadership. His kindness, customer satisfaction and determination to bring me back to the leadership touched me. I had my daughter taken my Lexus RX 350 back to the dealer, and informed Mr. Thierrin via e-mail that she was coming. He was waiting for my daughter and took over from there. He did not only provide free of charge the 90K miles service he promised; he had 4 new Good Year tires installed. Honestly, I needed new tires. He truly EXCEEDED MY EXPECTATION. He handled the situation with class and his gestures would stay with me for years to come. I am very grateful! More

Beyond Expectation From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advis From the moment I pulled up I received personalized and attentive service. All work was thoroughly explained by an expert knowledgeable service advisor. Michele always makes me feel like I have an advocate looking out for me. I was kept in the loop every step of the way and the work was performed accurately and efficiently. Michele even drove the car to confirm that everything would be perfect when I showed up. She is a true representative of the quality behind the Lexus brand. More

Excellence personified the Lexus way Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time sche Went in for routine maintenance and was advised of outstanding recall on my vehicle RX 350. I was advised it would take longer than allotted time scheduled and therefor a loaner was provided. Now that's service. My Advisor remained in contact with me throughout the day and followed up next day to see if all was well. More

No pressure,easygoing! After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that After test driving a RC350 sport I waited a month or so and Peter Nawrocki found my car. He didn't badger me in the interim with calls about cars that didn't suit my taste just to make the sale. As it turns out Peter found the perfect car. He was kind and easy to communicate to without any pressure. Check out Lexus of RVC! More

Thank You Peter!! I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I trul I was close to re-upping my lease with another make when someone recommended I call Peter. I am so glad I did. Not only do I love my new car, I truly enjoyed the experience. Everyone of my questions were answered and I was 100% educated on all of my options. Peter was patient and knowledgable. If you are considering a new car don't sign anythinf until you give Lexus and Peter a call. More

Wonderful dealership and staff I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have bee I was in the market for a new lexus is300 f sport to replace my beloved lexus gs400. I decided to go to Lexus of Rockville Centre since they have been servicing my gs400 for years. I walked into sales and was greeted by an angel.. Sales associate Dawn Stripp. She is very pleasant and down to Earth. I felt very comfortable. When it came down to doing business, she got me the best deal on a 2016 is300 f sport awd in the area! Lexus of Queens would of been highway robbery considering the numbers I was quoted for the same model.. When the car was ready for pick up, Dawn went out of her way to pick me up from home in Queens and drive me to the dealership in rush hour traffic! Now that is first class service!!! Dawn helped me. To pair my phone to the car, setting up my lexus enform subscription and going over the features of the car. The buying experience at Lexus of Rockville Centre is first class and Dawn Stripp is the sales associate of choice!! A++ More

Hail to Sir Peter! The nicest smartest salesman We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Suc We weren't really going to get a Lexus. Then we met Peter Nawrocki. His easy manor and 2000% knowledge made it so easy. So no Audi, Caddy or Audi! Such professionalism and just a really nice man and now we are happy owners of a beautiful Lexus. More