Lexus of Freeport

awful service bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right bought a used, certified IS250. Service was awful. Title was somehow delayed 3 weeks and received no phone calls. I had to call numerous times. Right after I picked up the car I received a recall notice. When i asked the used car manager why it wasn't taken care in the weeks it was sitting waiting for a title I got no answer but was promised a quick response. That was 19 months ago. Experience with the fellow trying to sell me add ons was cute too. He was my best buddy until he realized I wasn't interested and just about threw me out of his office. Had another experience with the service department just recently. Brought the car in because of a low pressure light. The tech said tire had a nail which they do not handle. No problem. Brought it into my local shop owner who could not find a nail. Oh, the light has not come back on. However, the car picked up a clump of tar from a just redone parking lot that I picked up. It was on the same tire that supposedly had the nail.I heard the wheel thumping and my local shop owner took 20 minutes to scrape off the tar. When I called the dealer to complain that the tech should have noted the tar on my tire and that this would have been the professional thing to do I was told the service manager would call me right back. That was about a month ago., Still waiting. There is actually more, but I do not want to bore anyone Bottom line- an awful dealership. More

Great Customer Service This was our first time at the Lexus of Rockville Center and boy were we lucky to meet Clement! He is truly professional and really wanted to understa This was our first time at the Lexus of Rockville Center and boy were we lucky to meet Clement! He is truly professional and really wanted to understand what we needed. We were looking for a great car and he surely provided that. We walked in at 3pm on Sunday, when the showroom closes at 5. Not only did Clement get us the best price he could, he even moved his dinner plans in order to ensure that we got into our car that day. We were there until 6:30, and every moment of it was a pleasant experience. We will certainly be returning to Lexus of RVC, and specifically to Clement for many years to come. More

A Professional and Pleasant Experience This is my third Lexus leased at the dealership in RVC & it continues to be a stress free & informative experience. My new sales associate, Clement Ma This is my third Lexus leased at the dealership in RVC & it continues to be a stress free & informative experience. My new sales associate, Clement Max Carriette, was much more than I expected. The first time I stopped in to inquire about my lease termination I was treated in a calm, pleasant, pressure free atmosphere. Clement explained - at length - all aspects of leasing a new Lexus before the lease was up in October. We went for a test drive & many of my concerns were addressed. I decided to lease a new IS250 & a few days later a call came from Clement to set up a convenient time & day to pick up the car. A few days ago I had another rewarding time spent with Clement. He spent several hours with me & made sure I felt secure in my new car. His caring attitude, unhurried service, & knowledge of my car helped me to feel at ease leaving the dealership. The next day there was a follow up call from him, as well. I highly recommend this sales associate. More

Good Buying Experience Just purchased a new Lexus from Lexus of Rockville Centre and found it to be a good experience. The salesman assigned to us, Patrick Picarsic , was k Just purchased a new Lexus from Lexus of Rockville Centre and found it to be a good experience. The salesman assigned to us, Patrick Picarsic , was knowledgeable and courteous. He answered all of our general and more technical questions thoroughly and when necessary sought the assistance of service department personnel. The information provided during our test drive provided us with additional information about the functions and operations of the various systems. The sales and finance managers were friendly, helpful and pleasant to deal with. All in all a good buyers experience and would recommend a visit to this dealership if you are considering purchasing a new Lexus in this area. More

They will prey on you and trick you Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Shoul Ok so lexus put a recall on the throttle body in my GS300. My check engine light came on and the code from auto zone said throttle body was bad. Should be simple but NOOO! The service center lady told me that her mechanics had to check it and that would cost over a $125 and then if they concluded the same thing then they would replace the part. They concluded that they needed $300 more for more diagnosis!!! So I took my car, bought the throttle body part from ebay for $240 and replaced it at another shop for $40!!! Total of $280. I wish I had never heard of this place or of a recall. I felt helpless and violated by this place. More

Disappointing Although outwardly friendly, and seemingly conscientious, I found the staff to be disingenuous in the way they dealt with me. When a sales manager say Although outwardly friendly, and seemingly conscientious, I found the staff to be disingenuous in the way they dealt with me. When a sales manager says, "I'm a nice guy" three times in a short conversation to try to get you to put a deposit on a car they did not have and could not sell, my antenna went way up, and I felt I was being scammed. I cannot help but feel this is a very slick operation and was glad that I walked out without making a deal. Your experience may be very different depending on your sales rep, but I cannot in good conscience recommend this place if you are considering a Lexus, which is a fine automobile. An employee listed below as "Peter" Picarsic is actually Patrick Picarsic. More

Great staff and efficient salesman I came in to look at a used GS, William greeted me at the door and gave me a warm welcome. He showed me the GS in great detail and took me on a test d I came in to look at a used GS, William greeted me at the door and gave me a warm welcome. He showed me the GS in great detail and took me on a test drive. I would highly recommend William to anyone of my friends and family. Kudos to him and also the pre-owned manager that spoke to me. More

My Salesman I would like to thank my salesman Tracy Claboine for his patience, people skills and overall knowledge in his expertise in knowing about the IS 250 I I would like to thank my salesman Tracy Claboine for his patience, people skills and overall knowledge in his expertise in knowing about the IS 250 I brought from your Lexus Dealership. I went to other dealers and my experience with the salesman made me walk out the door. Mr Claboine is a great asset to your company, very professional gentlemen. And about my IS 250 LOVE IT... More

Super bad worst experience ever had them. They lie to you on everything. i bought GX 460 from them. Car was involved in Accident and they even didn't even rep worst experience ever had them. They lie to you on everything. i bought GX 460 from them. Car was involved in Accident and they even didn't even report to ca.rfax More

Amazing sales person with great customer service I just drove out of the dealership with a brand new Lexus 350RX and I am enjoying the car. My sales person Michael Fiore was the reason I chose the c I just drove out of the dealership with a brand new Lexus 350RX and I am enjoying the car. My sales person Michael Fiore was the reason I chose the car. His patience and knowledge went far beyond what his job required. I would hesitate tot ell anyone to go to Lexus of Rockville Center and meet with Michael Fiore to get a great deal with great service. Michael was extremely profession and made the process of leasing/buying a new car pleasurable. -Jay G 1/8/15 More