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Lexus of Edison

Edison, NJ

4.4
586 Reviews

711 US Highway 1

Edison, NJ

08817

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586 Reviews of Lexus of Edison

May 03, 2021

The facility was well organized and my experience with the sale associate was very friendly and understanding. Greg Samuels was very helpful and professional with me and made my experience a very pleasant More

by david.maldonado1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Samuels
May 03, 2021 -

Lexus of Edison responded

David - We appreciate you posting about your recent purchasing experience and are thrilled to hear that Greg provided professional service. Thank you for trusting Lexus of Edison with your business! We hope that you absolutely love your new ride.

April 03, 2021

I have just purchased an RX350L for my wife. She is very happy and excited. Mr. Henry from Lexus of Edison was very helpful and professional. We never had such a positive car buying experience ever before. More

by Timur N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Henry
Apr 05, 2021 -

Lexus of Edison responded

Timur, thank you for taking the time to leave us a review! We couldn't be happier to hear that Henry took such good care of you here at Lexus of Edison, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we hope that your wife continues to enjoy her Lexus RX 350L!

March 29, 2021

Great experience working with Sam Altshul. Got my dream car and for an amazing price and was in and out fairly quickly. Would highly recommend Sam at Lexus of Edison. More

by P.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Camilo, Samuel Altshul
Mar 29, 2021 -

Lexus of Edison responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Sam. Drive safely in your new vehicle, and we hope to see you back at Lexus of Edison!

March 18, 2021

Superb Customer Focus and attention to detail. No sales pressure. Allowed us time to review various vehicles and even checked availability within the area to locate the perfect vehicle. Henry Li was the be More

by Chris D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Li
Mar 18, 2021 -

Lexus of Edison responded

Chris, it is terrific to hear that Henry and the team took such great care of you during your purchase process! Thank you for giving Lexus of Edison your business and excellent review. We wish you many safe and happy miles ahead!

March 16, 2021

Wonderful dealership easy to deal with Sam was exceptionally good even for this wonderful dealership. I would definitely recommend him and come back to this dealership for my next car. I was imp More

by None
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Altshul
Mar 16, 2021 -

Lexus of Edison responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with Sam here at Lexus of Edison, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

March 16, 2021

Zero star should be an option. 2 days of terribly rude service I wait nearly an hour so I left. Management didnt do much. 1st day I went I was told I couldnt open the vehicles on the show room floor, 5 More

by Jorge.otero38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manish vyas, Kelvin Camilo
Mar 17, 2021 -

Lexus of Edison responded

Jorge - This review is very concerning to read. We strive to deliver a seamless purchase experience for each of our customers, and I sincerely apologize for the way you were treated during your visit. I assure you that I will look into your situation immediately, so I can ensure this feedback is addressed with the right people. I understand if we have lost your business, but I would appreciate the opportunity to speak with you to see if there is anything I can do to make this right. I will search for your contact information, but in the meantime, please do not hesitate to give me a call directly. Thank you, Kelvin Camilo - New Car Manager - (848) 359-8541

March 15, 2021

To any person who believes in respect for another being, humanity and honesty don't buy from Lexus of Edison Dale Johnson, is the kind of a person that one should run away from at first sight or a phone More

by bezoverbrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale Johnson
Mar 22, 2021 -

Lexus of Edison responded

We take feedback like this very seriously. I can assure you that no one on our team would ever intentionally mislead or disrespect a customer, and I want to speak with you about this directly. Please call me when you have a moment. Thank you, Kelvin Camilo - New Car Manager - (848) 359-8541

Mar 22, 2021 -

bezoverbrook responded

If you take feedbacks seriously as you stated then why don't you respond to my request regarding my license plates? I have a brand new LS500 sitting on my driveway with expired temporary registration. Talk is really cheap at Lexus of Edison but service and honesty does not exist. I was promised that you will have my tags FedExed to me within 2 weeks, its been over a month now. I guess FedEx went out of business and communication devices stopped working when it comes to Lexus of Edison. You care, Hah! I needed a laugh today. I will never buy another Lexus, back to Mercedes where customers are treated like humans.

Mar 23, 2021 -

Lexus of Edison responded

I'm very sorry for the delay with your plates. I can understand why this would be so frustrating and I apologize. Unfortunately, I won't be able to assist you without your full name. Please contact me directly at your earliest convenience so that I can help. Thank you, Kelvin Camilo - New Car Manager - (848) 359-8541

Mar 24, 2021 -

bezoverbrook responded

I bought the car on 2-19-21, an LS500, ask your buddy DALE JOHNSON in the customer DISSERVICE department right at the front gate where humanity goes out the door as soon as you open the gate to the den of crooks. He may respond to you, God knows he is not responding to me. I will put a sign on the car today at my office location, a well traveled road, advising people not to buy a Lexus. I figure the car is sitting collecting dust might as well put it to a good public service work. I may even have it towed to a Lexus dealer near me and let it sit on the tow truck bed all day with the signs on it. it will be money well spent.

March 15, 2021

Lexi’s of Edison is always accommodating, courteous and knowledgeable. Their follow-up is exceptional. Henry Fink stayed in contact with me while my car was serviced. More

by ap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Fink, Anna Samejo, Dale Johnson, Daniel Mercado, Cheo Colon, Mohamed Eldessouky, Kelvin Camilo, Arnie Abram, Richard Kluse, Paul Randazzo, Samuel Altshul
Mar 15, 2021 -

Lexus of Edison responded

Thank you for your confidence in the Lexus of Edison team! We appreciate your support and are thrilled to hear that Henry earned your five-stars. Drive safely, and we hope to see you again down the road!

March 12, 2021

No nonsense dealings. No pressure at all. Everything was so simple. People are friendly and very courteous. I would recommend the dealer to anybody. One happy customer. More

by avarghese526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manish Vyas
Mar 15, 2021 -

Lexus of Edison responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with our team at Lexus of Edison, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

March 06, 2021

Very happy with the dealership, especially our sales associate Samuel. Found our vehicle on Autotrader, sent an email to the dealer on Sunday afternoon, had an email response by 9:00 AM Monday, a call More

by Steve D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Altshul
Mar 08, 2021 -

Lexus of Edison responded

Steve, thank you for taking the time to leave us a review! We are so glad Samuel took good care of you here at Lexus of Edison, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased SUV!

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