Lexus of Edison

Mr. Robinson goes over and beyond in making sure I was satisfied with the service satisfied with the service More

I love my GX 460 we bought from Lexus of Edison. Israel Cabrera worked with me throughout the entire process. I use to own a ES 350 and got it service at Lexus of Edison, which made me comfortable with buy Cabrera worked with me throughout the entire process. I use to own a ES 350 and got it service at Lexus of Edison, which made me comfortable with buying another car from this dealership. I truly appreciate them. More

Israel Cabrera gave us an excellent service wHen I Israel Cabrera gave us an excellent service w Hen I bought Lexus RX 350. I will recommend him as a sales & leasing Consultant. Nice person to do b Israel Cabrera gave us an excellent service w Hen I bought Lexus RX 350. I will recommend him as a sales & leasing Consultant. Nice person to do business with. More

My interaction was with Mr. Zahid Syed. He made the car purchasing experience very smooth and pleasant. His professionalism is par excellence. Thanks a lot. Totally satisfying Experience. purchasing experience very smooth and pleasant. His professionalism is par excellence. Thanks a lot. Totally satisfying Experience. More

I bought a Lexus RX350 from Lexus of Edison, My sales person Henry Li offered excellent customer services. i will recommend to any friend to go Lexus Of Edison person Henry Li offered excellent customer services. i will recommend to any friend to go Lexus Of Edison More

VERY BAD SERVICE CENTER. My brand new 2019 LX570 had a recurring issue- my A/C would not turn off. I complained about this at least 10 times before every maintenance check, and they would always return it recurring issue- my A/C would not turn off. I complained about this at least 10 times before every maintenance check, and they would always return it to me saying that it is turning off, and that they can't do anything about it. Of course, at the center, my fan would turn off, but as soon as I reached home, it would not. I was brought into the service manager's office, and he explained that there might be a gas tank leakage or problem and that I would have to bring in the car a couple times to figure that out. I also felt like he didn't believe me when I said the fan off wasn't turning off. Next time, I brought in a video of me pressing the off button and obviously it wasn't turning off. I was again just given a "sorry, there's nothing we can do except more tests" speech. Just now, after 2 years of going to Lexus of Edison for my maintenance, I tried Lexus of Freehold, and they solved the problem within minutes! Apparently, when the middle fridge is turned on, the A/C has to stay on as it does not have a air separate system. Lexus of Freehold did not make me spend extra money on extra service for a simple solution. DO NOT GO TO LEXUS OF EDISON. More

This is not a reputable dealer. Their selling tactic's are a Bait and Switch. My husband and I made a deal for a salesman's car with 300 miles on it with a salesman named Israel Cabrera. We went to pick u are a Bait and Switch. My husband and I made a deal for a salesman's car with 300 miles on it with a salesman named Israel Cabrera. We went to pick up and he tried to give us a different car. I would not recommend this dealership to anyone. Run don't walk, away for them! More

Henry Li our salesman was superb, we have nothing but great things to say about him. The process was so fast, no pressure making decision. He found us exactly what we were looking for. He took his time, great things to say about him. The process was so fast, no pressure making decision. He found us exactly what we were looking for. He took his time, and helped out all the way. The service was above and beyond what we expected. Ratings above five, Fantastic More

Excellent customer service provided by Mr. Li. He walked me through the purchase of my new vehicle and explained and answered and of my inquiries me through the purchase of my new vehicle and explained and answered and of my inquiries More

I recently brought my car in for an oil change service and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus t and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus to get the oil change done due to the service they provide and typically this includes a complimentary car cleaning. However, this time around my car wasn't cleaned due to the car wash not being opened. This wasn't mentioned to me prior to scheduling the oil change. If I knew I would get my car back dirty.... I would have taken it else where for the same level of service at a cheaper price. Secondly, I brought my car to Lexus to get my rear windshield replaced and I received the car with small particles of glass in the back seat and trunk. When we requested to have it vacuumed before sitting in the back seat of the car, the service rep said that he had no access to the vacuum, therefore he couldn't help us. My daughter was with me when we picked up the car and it was unsafe for her to sit in the back seat of the car as she could have gotten cut by the glass. This is unacceptable customer service, especially coming from a Lexus dealership. I was very unpleased with the service. More