Lexus of Edison

Cars are beautiful. Dale was very great to work with. Great Customer Service. Always leave happy. THis dealership in my eyes gets a perfect rating because they take care of their customers and care about Great Customer Service. Always leave happy. THis dealership in my eyes gets a perfect rating because they take care of their customers and care about them. Their main goal seems to be to make the customer happy and wanting to return. I had a great experience and am so happy with my new car. More

We had a very good experience at Lexus of Edison. Everyone treated us with respect. Cheo Colon was exellent in describing everything about the Vehicle we bought.He was the reason we bought the Vehicl Everyone treated us with respect. Cheo Colon was exellent in describing everything about the Vehicle we bought.He was the reason we bought the Vehicle. He assured us if we would have any questions or problems to call him and he would help us.He explained every part of the vehicle from top to bottom. He set up our bluetooth. He explained how to use it. We have never been treated with such respect as we were here at Lexus of Edison.I would recommend him and the dealership to anyone. More

We leased a car, the price was exactly as quoted over the phone. Dale Johson was going out of his way to make sure I'm comfortable with the transaction and the car's features. The Financial Services Manager phone. Dale Johson was going out of his way to make sure I'm comfortable with the transaction and the car's features. The Financial Services Manager Daniel Mercado was very friendly and efficient. We left the dealership in the new car within 1 1/2 hours. That's a record in our book! More

I responded to Lexus of Edison's online website to value my trade-in. I gave information concerning my vehicle's year, make , mileage and condition. I was furnished an appraisal range of $24,950 to $27,900. my trade-in. I gave information concerning my vehicle's year, make , mileage and condition. I was furnished an appraisal range of $24,950 to $27,900. There is no question that my vehicle meets the criteria placing it in this bracket, ie : extremely low mileage, condition and description. I phoned the Internet salesperson, Mr. Chris Young and asked if this appraisal is reliable, of course pending their appraiser's inspection. He assured me that it is and I could expect the higher amount if my car is in excellent condition. When the appraiser came back with $21,000 , I asked for an explanation. Mr. Young told me that a new set of tires would cost $1000 and a small scratch on the underside of the front bumper would cost $400 to repaint. I asked if they expected that a 4 year old car with 16,500 miles would have brand new tires or is it reasonable to have normal tread for this mileage. I was handed off to a manager who could give no reasonable explanation for my question or why they deducted over $6000 for, by their own appraisal adds up to $1400. I was again handed off to the next level manager who told me that a newer car than mine is selling for less than the amount than I expected (from their appraisal). Why then did they bait me with this figure? He also said that vehicles change in value (their appraisal was printed out on their computer while I was there). I find that this is an extremely dishonest and unethical practice. More

Just purchased a new RX. It was a pleasure dealing with Eugene and a dealership. The staff and Eugene in perticular were very helpfull and courteous. After dealing with couple of other dealers in the area Eugene and a dealership. The staff and Eugene in perticular were very helpfull and courteous. After dealing with couple of other dealers in the area it was trully a great experince. I will defently recomended to all my friends and relatives. Sincerely, Mike C. More

I have previously been a customer of the service dept (Butch is excellent). this was my first experience with sales and finance. Dale was polished knowlegeable and complete. from greating thru drive away (Butch is excellent). this was my first experience with sales and finance. Dale was polished knowlegeable and complete. from greating thru drive away he was on top of it. Jason completed his first corporate finance transaction without a snag or error. More

JOE Giaconia went out of his way to please me and my wife he gave me and my wife almost anything we wanted in the deal very helpfull, pleasent and honest and respectfull he showed me all controls on my ne he gave me and my wife almost anything we wanted in the deal very helpfull, pleasent and honest and respectfull he showed me all controls on my new 2011 LEXUS RX350 he made my wife and I very confortable while during buying process More

It was a great experience when I purchased my Lexus at Lexus of Edison. They have beautiful show room and sales there are very nice. I felt comfortable talking with sales, negotiating on price, and test d Lexus of Edison. They have beautiful show room and sales there are very nice. I felt comfortable talking with sales, negotiating on price, and test driving the car. I would definitely recommend anyone wanting to buy a Lexus to try this place. Especially the employee from Lexus of Edison I worked with, Steven Tong, is a very good guy. He showed me every feature of the car, stated finance terms and deal details very clear. Five stars experience overall! More

I was extremely pleased with Dale's professional demeanor. He made me feel very comfortable asking for information on my new vehicle. He was very thorough, and clearly walked me through the process demeanor. He made me feel very comfortable asking for information on my new vehicle. He was very thorough, and clearly walked me through the process of purchasing my new vehicle. I have to mention the great deal I got with Lexus of Edison on my IS250!!! I feel that for my future Lexus purchases, I will definitely repeat the experience with Dale. More

In the beginning we had a slight misunderstanding. But then I requested to talk to a manager, Ralph called me back and went an extra mile to fix the situation. I am very impressed with a way he does busi then I requested to talk to a manager, Ralph called me back and went an extra mile to fix the situation. I am very impressed with a way he does business. They fixed my recall in a timely manner. I am very pleased with the service! Excellent work and customer service! More