Lexus of Cleveland

Christian and the rest of the Lexus of cleveland team have been exceptional with the communication and delivery of my new GX have been exceptional with the communication and delivery of my new GX More

Terry is a true professional. She navigated through some challenging issues without a problem. I would highly recommend her to anyone looking for a car. She navigated through some challenging issues without a problem. I would highly recommend her to anyone looking for a car. More

Margaret Graham was fantastic. She is not pushy. She’s very kind and she knows exactly what she knows about her cars. She was so good that I referred my niece to her. She made it v She is not pushy. She’s very kind and she knows exactly what she knows about her cars. She was so good that I referred my niece to her. She made it very nice transition even when I didn’t think I wanted the car so kudos to Margaret she did a fantastic job. More

Dave Kantor and the team at Lexus Cleveland actually did exceed my expectations! Dave Kantor engaged in a dialogue as we navigated through a discovery process and teased out what my wants and needs were, an exceed my expectations! Dave Kantor engaged in a dialogue as we navigated through a discovery process and teased out what my wants and needs were, and really doubled down on turning some stones as to what some possibilities were in current and prospective inventory and where they would fit into what works for me. Very impressive. For that matter, I had a very preliminary/exploratory walk-in conversation Sam Ibrahim a couple of days before and he too came across as someone more interested in patiently listening rather than just driving toward a quick transaction and that was appreciated as well. Sam wasn’t in when I came back a couple days later to further my investigation but he referred me to Dave as a good person to ask for, and he was quite correct! So, I take a minute to communicate that the professionalism and experience was indeed impressive and noticed. More

The dealership provides valet service which is greatly appreciated since we live about an hour away. appreciated since we live about an hour away. More

Had my usual great experience with both Paul and Jeffrey. Always friendly, professional, and helpful. Always friendly, professional, and helpful. More

We had a great experience with Simon. He made the process easy and we ended up with a car we love! He made the process easy and we ended up with a car we love! More

As a new customer, my buying experience was extremely easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered c easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered concessions for the concern that arose. Everyone at the dealership was extremely nice. There was a team to celebrate with applause and a bell to greet me when I picked up my car. They really care about the customer’s experience and satisfaction. More

Very helpful sincere upfront except the only critic I would have was the closing bringing up about 7000 more charges. Not that the were to pushy but gee I did not like having to make decisions about so would have was the closing bringing up about 7000 more charges. Not that the were to pushy but gee I did not like having to make decisions about so much more money when picking up the car. They followed up very well when barb had a battery failure. So.overall I thought a great experience except for the closing day rather huge suprises. More

Simon is a great guy, he helped me a lot to decide which car is the best for me!!! I will highly recommend him to everyone who is looking to buy Lexus!!! He is doing a nice work!!! car is the best for me!!! I will highly recommend him to everyone who is looking to buy Lexus!!! He is doing a nice work!!! More