Lexus of Cleveland

To Whom It May Concern, I would like to express my appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business day. Whenever I bring my car in for servicing, he always greets me with a smile. However, the issue with my Lexus ES 350 has not yet been resolved. I have been experiencing problems with the navigation system (GPS), which has been rebooting and looping while I’m driving. This situation has rendered my GPS, radio, and mobile phone ineffective on the road. Additionally, the radio and phone connectivity frequently break up, making it quite frustrating to drive and communicate through the car's speakerphone. This issue has persisted since May 2023, when I first reported the problem. Thank you for your attention to this matter. Carl Gianguzzo More

I had a great experience buying a new Lexus GX550 from Metro Lexus. Terry was professional, attentive, knowledgeable, diligent and just made the buying process simple. What a great person she is. The d Metro Lexus. Terry was professional, attentive, knowledgeable, diligent and just made the buying process simple. What a great person she is. The dealership is top notch, the service team, finance team, all the way around a top notch place. I highly recommend Terry and Metro Lexus. More

I was very impressed with the professionalism given to me and my family. The salesman was 5 star in our books and well as the finance team. I look forward to doing more business with metro lexus. and my family. The salesman was 5 star in our books and well as the finance team. I look forward to doing more business with metro lexus. More

Jeff is service is amazing. Give that man a bonus. Or at least a cake! Give that man a bonus. Or at least a cake! More

There is a very specific reason why I have leased 3 vehicles from Metro Lexus. Abed Darwish is considerate, friendly & highly professional. He took the time to help me find exactly the vehicle that s vehicles from Metro Lexus. Abed Darwish is considerate, friendly & highly professional. He took the time to help me find exactly the vehicle that suited me each time. Every step of the process was handled with no high pressure; just genuine honesty. I truly appreciate his professionalism & friendship. More

When I bought my Lexus LS 500, I purchased the tire and wheel replacement insurance and was told if I scuff a wheel or damage a tire, they would be replaced, with no questions asked. When I scuffed a whee wheel replacement insurance and was told if I scuff a wheel or damage a tire, they would be replaced, with no questions asked. When I scuffed a wheel, I was told that my wheels are chrome plated, so I don't get it replaced. I was lied to, and Metro Lexus didn't stand behind what I was promised for purchasing the tire and wheel insurance. Then, after taking a close look at all 4 wheels, I noticed that the chrome plating was blistering off all the wheels. I have been in the plating business for 38 years and it was obvious to me that something was not done correctly in the chrome plating process and the plating blistered. After bringing this to Management's attention, they said that they would talk to Lexus and see what they would do, but they really made it sound like they were not going to stand behind anything, telling me that it was a longshot. About a month or so later I received a phone call saying that they were going to do a onetime replacement of the wheels. Unfortunately, this was exactly one day after I traded it in for a BMW. My company always has 4 company cars, and I was loyal to the last auto dealer for over 30 years, until their service started going downhill. In those 30 years, I probably purchased about 25 to 30 vehicles, from that dealership and I probably would have done the same through Metro Lexus, if they hadn't chosen to be more worried about lowering their profit on one single deal than stand behind their employee's mistake and think about their reputation and a relationship that lasts longer than one vehicle. I would have been just as loyal to a new dealership, if they stood behind what their employees told the customers. As a business owner, I have stood behind some pretty big mistakes that my employees made as representatives of my company, and I always chose morals, reputation and long-term customer relations over losing money on a deal here and there. I hope that they learned something from this mistake. More

I returned to Lexus family after owning several other car brands. Metro Lexus is a top notch dealership as compared to all the other ones we had experience with. brands. Metro Lexus is a top notch dealership as compared to all the other ones we had experience with. More

We have been Toyota Loyalists for the last two decades. Simon's a good sales guy. No xx or slippery tactics. Metro Lexus keeps it professional . Simon's a good sales guy. No xx or slippery tactics. Metro Lexus keeps it professional . More

I have worked with both Cordis and Cassie and I think they both do an excellent job. Very satisfied with the work and with the overall experience. they both do an excellent job. Very satisfied with the work and with the overall experience. More

Today was the first time taking my car here for service and I was impressed. The staff (Travis) was very professional and friendly and the waiting area was very comfortable and provided a variety of bevera and I was impressed. The staff (Travis) was very professional and friendly and the waiting area was very comfortable and provided a variety of beverages. While waiting, I was surprised to receive on my cell a video from the service area showing the results of services they were performing. While I trust their work, it was great to see it. And the work was completed in less time than I expected. I was very pleased with my first experience with their service department. More