Lexus of Bellevue

Damaged my car dash Love the cookies in the waiting area, but they damaged my car when I brought it in for a navigation repair. It's really hard to get a hold of any one Love the cookies in the waiting area, but they damaged my car when I brought it in for a navigation repair. It's really hard to get a hold of any one via phone. I think I or my assistant have called over 10 times. I also had to email in the Lexus service bulletin describing the problem. I wouldn't take my car here again after hearing from friends who have had bad experiences too. More

Gotta love Lexus of Bellevue I had an amazing experience from the moment I was e-mailed from Trent to the time I walked out the door with my new car. The entire Lexus team was gr I had an amazing experience from the moment I was e-mailed from Trent to the time I walked out the door with my new car. The entire Lexus team was great!!!! I would not only recommend them in the future, I will be back to purchase another one from them in the future!!!! Great customer service, great follow up!!!! Thank you, Trent for EVERYTHING! More

Unprofessional I really have nothing positive to say about Lexus of Bellevue. My wife, son and I went in to buy a 2015 Lexus GX and had a Sales Representative be so I really have nothing positive to say about Lexus of Bellevue. My wife, son and I went in to buy a 2015 Lexus GX and had a Sales Representative be so rude to my wife and I as we were negotiating the deal that he ended up literally yelling in her face that she was wrong about how taxes were calculated. Disgusted, I approached him at the Sales Desk to question his behavior and he screamed in my face. It was not until he noticed my wife in tears that he was apologetic. My wife and I then were approached by a Sales Manager who apologized profusely about Josh's conduct and tried to save the deal. He offered us $500 additional for our trade and after 3.5 hours we we purchased our GX. Regardless of the apologies from the GM and the Sales Manager we are still in shock about the treatment we received. Never in my life could I imagine a Sales Representative to be so unprofessional that he would be frustrated with basic questions on how taxes are calculated and tear into an innocent woman. The funny part was my wife was correct as Josh had the tax rates calculated incorrectly and if he was just patient and respectful to us as customers, he might have learned something. I have read dozens of reviews after the fact on Yelp and other websites on how treatment like this is fairly common at Lexus of Bellevue. I wish I would have researched this BEFORE I stopped into the dealership as I would have never stepped in their doors. I would never recommend anyone to purchase a vehicle from Lexus of Bellevue at any cost. More

Very Nice Dealership The dealership is very nice and the customer service is very good. I didn't experience and rude or deceptive practices. The used car I test drove di The dealership is very nice and the customer service is very good. I didn't experience and rude or deceptive practices. The used car I test drove did have one issue with the rear view mirror, but other than that, no problems. More

Buyer Beware Buyer new year resolution for 2015 - do not buy a car here. I bought a car in September 2014, was told by the salesman, Simon Kim, that the car had be Buyer new year resolution for 2015 - do not buy a car here. I bought a car in September 2014, was told by the salesman, Simon Kim, that the car had been thoroughly inspected, was in perfect condition. Within 2 months over $2300 in repair work. Jason Vena the sales manager said they would reimburse for some of the repairs - over 2 months and can't even get a response to my many voicemails or emails to follow up and get this resolved. These guys are terrible and not trustworthy - apparently they spent all their money on a fancy show room and forgot to invest in training their people to have integrity, customer service skills and common courtesy. Save yourself time, energy and aggravation and buy your next car at an establishment that deserves your business. More

I have worked with everyone in service at Lexus of Bellevue as I drive about 40k miles per year for my job therefor I get a lot of oil changes. I am always happy and satisfied when I leave. Everyone i Bellevue as I drive about 40k miles per year for my job therefor I get a lot of oil changes. I am always happy and satisfied when I leave. Everyone is knowledgable and honest. I have now purchased 2 vehicles from them and don't plan to ever go anywhere else! More

The several times I've taken my vehicle to Lexus of Bellevue has always been a very pleasurable experience I've taken my vehicles to several places over the years and I've always been treated very fair Bellevue has always been a very pleasurable experience I've taken my vehicles to several places over the years and I've always been treated very fairly and had very little problems with not only getting my vehicle fixed the first time but with no wait low-wage or being taken care of in a fashion that I did not disrupt my day at Lexus of Bellevue More

Today i came to dealership just to ask couple of questions. John Labbe had answered all with high level of patience and professionalism, i'm not a 'car person' and my questions might not be 'very ac questions. John Labbe had answered all with high level of patience and professionalism, i'm not a 'car person' and my questions might not be 'very accurate'... He also had suggested to check for recall on my lexus 2010. He found one and arranged the replacement. I own also BMW and my experience with BMW of Bellevue location with recall service was dramatic. THey not even try to suggest to check for recall but were trying to refuse doing the REQUIRED by BMW recall on my x5. lexus of bellevue once more prove the HUGE difference in service professionalism dealing with customers. Thank you John and Pat for having my car serviced at the highest level. 5 stars for customer satisfaction and customer service. More

I came in for a simple oil change and check up. I was not looking to buy a car, nor was I looking to sell mine. Yet when I walked into the service department I was treated with great hospitality and sincere looking to buy a car, nor was I looking to sell mine. Yet when I walked into the service department I was treated with great hospitality and sincere smiles. So far the check up has proved itself, I have had no problems from when I came in about a month ago. I was very pleased with the service and the staff who helped me. From the service department to the snack bar, I could not have asked for a better experience. Thanks guys, and a special thanks to Nick and Jon. Keep up the fabulous work! More