Lexus of Bellevue

Today i came to dealership just to ask couple of questions. John Labbe had answered all with high level of patience and professionalism, i'm not a 'car person' and my questions might not be 'very ac questions. John Labbe had answered all with high level of patience and professionalism, i'm not a 'car person' and my questions might not be 'very accurate'... He also had suggested to check for recall on my lexus 2010. He found one and arranged the replacement. I own also BMW and my experience with BMW of Bellevue location with recall service was dramatic. THey not even try to suggest to check for recall but were trying to refuse doing the REQUIRED by BMW recall on my x5. lexus of bellevue once more prove the HUGE difference in service professionalism dealing with customers. Thank you John and Pat for having my car serviced at the highest level. 5 stars for customer satisfaction and customer service. More

I came in for a simple oil change and check up. I was not looking to buy a car, nor was I looking to sell mine. Yet when I walked into the service department I was treated with great hospitality and sincere looking to buy a car, nor was I looking to sell mine. Yet when I walked into the service department I was treated with great hospitality and sincere smiles. So far the check up has proved itself, I have had no problems from when I came in about a month ago. I was very pleased with the service and the staff who helped me. From the service department to the snack bar, I could not have asked for a better experience. Thanks guys, and a special thanks to Nick and Jon. Keep up the fabulous work! More

THE BEST! I purchased my IS350 from lexus of bellevue THE BEST! I purchased my IS350 from lexus of bellevue and have had it serviced there ever since. I've had Alex as my service adviser from day 1 an THE BEST! I purchased my IS350 from lexus of bellevue and have had it serviced there ever since. I've had Alex as my service adviser from day 1 and she has been fantastic! Any issues I've had shes been able to get fixed. Pricing is always fair and what makes it great is the service. You'll probably end up paying the same as any other dealership, but its the little things like the loaner and mini-detail that makes it more then worth it to take your car in for service here. Plus, you know it'll get done RIGHT! I will defiantly be buying another lexus here and will continue to have it serviced here as well. More

I have had three Lexus vehicles and have been very happy with all. I recently had my 2010 LExus RX350 serviced at the Bellevue, WA dealership. I found that Alan Jensen was a very knowledgeable and caring with all. I recently had my 2010 LExus RX350 serviced at the Bellevue, WA dealership. I found that Alan Jensen was a very knowledgeable and caring person to take care of my vehicle maintenance. He was friendly, professional, and got me checked in and explained approximate time framed needed to complete the work. He let me know if anything changed or if other recommended services were needed he would contact me. I was given a loaner (which is much appreciated, most other dealerships do not offer that service & that is the reason I own the RX 350). I did receive a call from him on what was recommended. I was told approximately what time my car would be completed and that he would give me a call when my car was ready. I did receive the call and it was a little earlier than the anticipated time. I have requested Alan Jensen as my service rep from past experience with him. He is very thorough in the check in of the vehicle to make sure that all the items of concern are addressed. He listens to what you have to say. He is conscious of your time and always very helpful.In my opinion he is one of the best service rep. that any dealership could have. He knows the product and he cares about people. More

Recently, my husband was rear-ended on the Interstate in his new Lexus. I requested that any repairs be handled at the dealership where the car was purchased, Lexus of Bellevue. Not having been through th his new Lexus. I requested that any repairs be handled at the dealership where the car was purchased, Lexus of Bellevue. Not having been through this process, I was concerned about getting all the parties together necessary to bring our RX 350 back to it's previous state. Pat Wilmot met with our claims adjustor, gave him a bid, then arranged for the parts to be ordered, accepted the insurance check for payment due, had the vehicle repaired and kept me in the loop at all times.I appreciated all the extra time and effort that Pat put into completing the process ! More

I had scheduled our 15,000 mile service on the way in my phone quite working with the navigation system. Ross Fahlen my Service Consultant had it checked out and was told there was nothing wrong with the a phone quite working with the navigation system. Ross Fahlen my Service Consultant had it checked out and was told there was nothing wrong with the auto systems. I checked with Verizon and they said the phone was working as it should. Needless to say I was frustrated because it had worked since I bought the car. Ross was very determined to resolve the problem. After doing a lot of research himself he was able to correct the issue. It is refreshing to run into someone now days that really cares about making the customer satisfied and happy to do business with a company. Lexus is lucky to have such an outstanding employee as Ross and I look forward to working with him and Lexus in the future. More

It's not normal that I write a review on someone. However, Steve Nordbye might be the best service guy I have ever dealt with. Super personable, nice, really cared about what I needed done and he was However, Steve Nordbye might be the best service guy I have ever dealt with. Super personable, nice, really cared about what I needed done and he was genuine. There are plenty of places I can take my Lexus to be serviced, I go to Lexus of Bellevue because of Steve. People could learn a few things from him on how to treat their clients oh so fabulous! More

This was the first time that I have worked with a female salesperson at Lexus of Bellevue. I am female and have purchased / leased 11 vehicles at this dealership. As usual, there was absolutely no pressur salesperson at Lexus of Bellevue. I am female and have purchased / leased 11 vehicles at this dealership. As usual, there was absolutely no pressure and the experience went smoothly. What was pleasantly different was the connection that Michele and I had when it came to what we find important in programming the car's features. Instead of going through all the details of what the car offers, she narrowed it down to the options that she appreciates first..which turned out to be exactly streamlined to what I would find important. Of course the rest of the tutorial was available, I preferred not to be overwhelmed at that moment. Then, the added feminine feature was that she wiped the touchscreen off at the end of the session ! I would definately work with Michele again. More

Task was to install a Rear Tow Hitch purchased from the Dealer on my Lexus RX350. Cost was below the estimate and completed on time, with a phone call that the car was ready to pick up. A Loaner Car was f Dealer on my Lexus RX350. Cost was below the estimate and completed on time, with a phone call that the car was ready to pick up. A Loaner Car was furnished with out cost while the installation was being done. Workmanship was perfect. A GREAT Garage with outstanding mechanics and staff. More