Lexus of Bellevue

Deanna is my service tech and she is very professional and has taken good care of me. My recent visit was great. and has taken good care of me. My recent visit was great. More

HORRIBLE. VERY RUDE Sales Manager. I was going to buy a car from there but after talking with the manager I wouldn’t spend a dime there. VERY RUDE Sales Manager. I was going to buy a car from there but after talking with the manager I wouldn’t spend a dime there. More

Lexus Bellevue are not an ethical setup. The lady handling my service (forgot the name ...she sits at the end of the row) was interested in getting as much money out the service as possible. The lady handling my service (forgot the name ...she sits at the end of the row) was interested in getting as much money out the service as possible. She thought I am poor from start so wanted to get rid of me and move to next appointment asap. Will never go back. Extremely poor customer service....as i compare it to Lexus of Plano which as much better. I recommend no one to go for this service center. More

Drive a little further north and go to Lexus of Seattle instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he got someone else to help me. After a test drive, the second sales advisor told me he was also double-booked and would get a third advisor to help me instead. After discussing the model I wanted, the last salesman informed me he would call me the next day after searching for my preferred build. I never got a call. After a few days, I emailed, and he responded back asking me to confirm the build I requested. Mind you, it was about the worst-quality sales email I had ever received. Between all the spelling, grammar, and punctuation mistakes, I didn't understand everything he wrote. Nevertheless, I replied, but then I never heard back. After several days of waiting, I'd had enough and went to Lexus of Seattle and bought a car there that same day. Lexus of Bellevue literally didn't show any interest in selling me a car. Zero respect, zero commitment, and zero punctuality. The only reason I would go back is to look at the cars because they have a large showroom and probably the largest lot of new cars I've ever seen. It's a very nice facility. It's such a shame the people running it are clueless and unprofessional. More

The negative reviews for Lexus of Bellevue are accurate. Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready t Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready to finalize the $75k deal, they mishandled it by pushing for more cash instead of focusing on the sale. Walking away from such an incompetent team felt like the right decision. More

My service Man is Sam Pacheco. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. More

Website does not work. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. More

VIP Free Car Wash is Open! What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you haven't got one, be sure to call them and ask to get it. Some salesmen hide the free perk. You need to be firm asking for it:) With this VIP windshield sticker, you can come to Lexus of Bellevue for a free touchless car wash between Monday and Friday 12 pm to 4 pm. There is no expiration date to this offer. I believe this is the best real benefit offered by the dealership. I have used it often and truly like the experience. More

Inflated pricing on parts. Parts are priced based on demographic. Selling wholesale parts at over the MSRP. Retail parts sold at almost 2X the MSRP. They appear to be the only Parts are priced based on demographic. Selling wholesale parts at over the MSRP. Retail parts sold at almost 2X the MSRP. They appear to be the only brand that does this. I would imagine if they are doing this with parts, they're probably doing it with cars and service as well. I would never recommend anyone to shop here or use their services as pricing is inflated. More

I purchased a used sedan from them, they were all nice and cheerful before signing paperwork, but completely became jerks after signing. My car had several issues that they denied to fix within 30 days, t and cheerful before signing paperwork, but completely became jerks after signing. My car had several issues that they denied to fix within 30 days, they lied by keep saying its not their responsibilies, just FYI, the used car manager, Josh, ya, you know you lied, freaking liar. They even intententionally broke the door parts and refused to repair. They even refused to provide carfax, just so you know. Never ever buy any car from them, stay away, go to other Lexus dealership, save yourself the hassle. More