Lexus of Bellevue

If i could give their service department negative stars, I would do so. We brought a GX460 to their service department against our true feeling that we would get taken advantage of, but did so since they ha I would do so. We brought a GX460 to their service department against our true feeling that we would get taken advantage of, but did so since they have "EXPERTS" that are trained by Lexus. I had my normal mechanic look at the car and they couldn't figure out why the car was misfiring so they suggested to take it to the experts. I brought the vehicle and authorized two hours of labor. Well the 'experts' needed 2 hours of diagnosis when the first two hours proved fruitless. After they couldn't solve anything in that time, they asked for more time. We allowed more time since they were "SO CLOSE" to finding the solution (they weren't) and surprise, they called back to say they didn't fix anything but were happy to still charge us for their time. So fast forward a week, the car has been there, nothing has been fixed at all (they cleaned connectors....) and we are being charged over $1k for nothing, literally. The service writer Jim, says that his expert (apparently their top expert who has been there for 25 years) could probably fix it if given 3 more hours (even though he had 5 hours and still couldn't figure it out). I stated surely the service manager would discount those hours since they have flopped majorly right?! WRONG. Pat, the service director, stated he would do no such thing. It probably is better since if I give them another 3 hours the only thing I would get is a bigger bill. I'm so disappointed as Lexus of Bellevue just have lived up to their useless reputation of being nothing but users. I figured bringing a car to the experts would be able to be a smart idea, clearly not the case. SAVE YOURSELF and go ANYWHERE but Lexus of Bellevue. More

Drive a little further north and go to Lexus of Seattle instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he got someone else to help me. After a test drive, the second sales advisor told me he was also double-booked and would get a third advisor to help me instead. After discussing the model I wanted, the last salesman informed me he would call me the next day after searching for my preferred build. I never got a call. After a few days, I emailed, and he responded back asking me to confirm the build I requested. Mind you, it was about the worst-quality sales email I had ever received. Between all the spelling, grammar, and punctuation mistakes, I didn't understand everything he wrote. Nevertheless, I replied, but then I never heard back. After several days of waiting, I'd had enough and went to Lexus of Seattle and bought a car there that same day. Lexus of Bellevue literally didn't show any interest in selling me a car. Zero respect, zero commitment, and zero punctuality. The only reason I would go back is to look at the cars because they have a large showroom and probably the largest lot of new cars I've ever seen. It's a very nice facility. It's such a shame the people running it are clueless and unprofessional. More

The negative reviews for Lexus of Bellevue are accurate. Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready t Based on my experience, Ren, the salesperson, was extremely unhelpful and repeatedly miscommunicated throughout the sales process. When I was ready to finalize the $75k deal, they mishandled it by pushing for more cash instead of focusing on the sale. Walking away from such an incompetent team felt like the right decision. More

My service Man is Sam Pacheco. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. He has taken great care of me through the purchase of my 2012 Lexus and now my 2019. Never go to anyone else. More

Website does not work. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. What is this? 1985? No, I am not going to drive to your dealership to see what cars you have in stock. I will go to Lexus of Tacoma. More

VIP Free Car Wash is Open! What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you What an amazing free service!! When you buy a car or recently bought a car from Lexus of Bellevue, you should get a VIP sticker as a perk. If you haven't got one, be sure to call them and ask to get it. Some salesmen hide the free perk. You need to be firm asking for it:) With this VIP windshield sticker, you can come to Lexus of Bellevue for a free touchless car wash between Monday and Friday 12 pm to 4 pm. There is no expiration date to this offer. I believe this is the best real benefit offered by the dealership. I have used it often and truly like the experience. More

Inflated pricing on parts. Parts are priced based on demographic. Selling wholesale parts at over the MSRP. Retail parts sold at almost 2X the MSRP. They appear to be the only Parts are priced based on demographic. Selling wholesale parts at over the MSRP. Retail parts sold at almost 2X the MSRP. They appear to be the only brand that does this. I would imagine if they are doing this with parts, they're probably doing it with cars and service as well. I would never recommend anyone to shop here or use their services as pricing is inflated. More

I purchased a used sedan from them, they were all nice and cheerful before signing paperwork, but completely became jerks after signing. My car had several issues that they denied to fix within 30 days, t and cheerful before signing paperwork, but completely became jerks after signing. My car had several issues that they denied to fix within 30 days, they lied by keep saying its not their responsibilies, just FYI, the used car manager, Josh, ya, you know you lied, freaking liar. They even intententionally broke the door parts and refused to repair. They even refused to provide carfax, just so you know. Never ever buy any car from them, stay away, go to other Lexus dealership, save yourself the hassle. More

I was in for a test drive the other week and while the salesperson was polite (I can't remember their name) and seemed pretty knowledgable, they very much seemed uninterested in selling me the car. I real salesperson was polite (I can't remember their name) and seemed pretty knowledgable, they very much seemed uninterested in selling me the car. I realize the RX PHEV is an in-demand vehicle right now and that its a seller's market, but its generally a good idea not to make a potential customer feel like he's just some other jerk who doesn't matter. I like the car a lot, but they didn't have one optioned how I wanted so I took a week to look around at the stock of other places and having not found what I wanted I called Lexus of Bellevue back to inquire about a custom order. Whoever it was that answered the phone didn't even let me fininsh my question before he cut me off and pretty condescendingly said "We don't take custom orders. It's a Lexus thing". It was odd to be both amused and annoyed, but that's where I was at. First of all, that's 1000% false and a ridiculous statement. Lexus USA's website has a car configuration tool just like every other manufacturer on earth. If your dealership doesn't want to take custom orders, that's one thing, but saying "it's a Lexus thing" is blatantly dishonest and a clear "Go away, there are other customers so not only do I not want to deal with you, I don't even have the sense or sack to tell you we don't want to deal with you, I'll just make up some xx to get you to go away". Even if that WERE true, there's no need to be rude and condescending. I'm a pretty brand loyal guy. I've owned two Toyota Siennas, a Highlander and two Corollas. Now when I find myself looking to get into a luxury ride, I went to Toyota's lux arm - Lexus. I get that its a seller's market, but treating someone who is likely to bring tens (hundreds?) of thousands of dollars of business to your dealership in the coming years is the ultimate in short-sighted idiocy just because right now you can sell your cars without much effort. I've got a wife and 4 kids. There are definitely more cars in my future - guess where I'm not getting any of them from? I'm sure Lexus of Seattle will send you a thank you card for the business. More

Get ready for an experience of a lifetime. I already wrote bad review prior to purchase but deleted it in hopes to give these guys another chance. I purchased a vehicle. I came to the deal I already wrote bad review prior to purchase but deleted it in hopes to give these guys another chance. I purchased a vehicle. I came to the dealership at 10.00AM (it was scheduled appointment) and left at 1.00PM. The purchase process took 3 hours! I was told it took so long because I paid with 2 checks. Okay. I am sitting next to the older gentlemen who is frustrated: "Are you buying a car here? Have you been here for a couple of hours too?" I have a feeling that 3 hours is the expected wait time to get your deal signed. Okay. If that's how it is let guests feel like humans and tell them the expected time. Lexus has a feeling they got your business now they treat you badly. For reference: 6 month ago it took 20 minutes to pay with a check at Nissan dealership. P.S. reading reviews here and it seems like 3 hours is not the worst as somebody waited 6. As I was at the door talking to a technician management walked in getting into the office. They said congratulations on a new car on which I replied: "It only took 3 hours". Manager: "Who is your sales person?" Me: "It is not the sales person fault it is fault of the operations team and management." Management: "Thanks for the feedback" Instead of feeling great getting out happily because I purchased a new car I got out feeling frustrated as I was late everywhere I had to be I honestly had better experience purchasing used old Honda CRV. Keep out of this place and take your business elsewhere. Customers and sales people shouldn't be treated as poorly as they do at Lexus dealership in Bellevue. While management is pointing fingers at sales people making them feel like it's their fault managers are the ones that are to blame. More