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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 18, 2022

The process was so easy and flawless. Cesar was amazing to work with. I will definitely be buying my future cars from Lexus of Arlington. More

by SAMANTHA_MATUSZAK
Recommend Dealer
Yes
Employees Worked With
Cesar Roman, Kamil Wojcik, Igor Zigic
May 18, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Cesar here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

May 18, 2022

The reason for the lost star is not having a courtesy car available. I know things have changed this year but it was an inconvenience coming on a busy Saturday instead of dropping my vehicle off during the w More

by W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
May 18, 2022 -

Lexus of Arlington responded

Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations with a courtesy car. We do thank you for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 17, 2022

Very efficient. We’ll technically informed. Top line service . I like very much the excellent education these Team has More

by miguel.garrido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 18, 2022 -

Lexus of Arlington responded

Miguel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 17, 2022

My service rep Jose Garcia goes the extra mile to assure I am satisfied with my service More

by PSWANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
May 18, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words for Jose, and for taking the time to leave us this wonderful feedback!

May 17, 2022

Service was prompt and very thorough. Would recommend to people anytime. Happy I have them as my shop. More

by dsjmwalks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
May 18, 2022 -

Lexus of Arlington responded

We are very happy to hear Tony provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 17, 2022

Lori cares for your car, because she likes cars in general and her job. Thanks! More

by KSKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
May 18, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 16, 2022

I was 100% satisfied with my recent visit to my Lexus dealership on Dundee Road. Jose Garcia was my service representative, & his personal service went above and beyond what was needed. For example, the More

by PATBARMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
May 16, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience at Lexus of Arlington. We appreciate your business, Pat, and hope to see you again soon!

May 16, 2022

Lexus of Arlington were professional and solved my issue in a timely fashion. They kept me informed of the progress, and it was appreciated. More

by Sthello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 16, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 16, 2022

Awesome service and assistance. My servíce manager was quite helpful and concerned I received what Lexus service I was entitled to. More

by Pinchusa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 18, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

May 15, 2022

Always happy with the service receive. Service department willingly repeats service to ensure customer satisfaction. More

by norris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 16, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

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