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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

July 27, 2022

I brought my car in because there was a screw in my tire. They remove the screw and informed me that it hadn’t gone through the tire. Wonderful service as usual More

by ingeborgwest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jul 27, 2022 -

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington. We look forward to having you as one of our valued customers for many more years to come!

July 26, 2022

I went to your dealership in 2006 to check out the Lexus vehicles. I ended up falling in love with my ES 340. I traded in my BMW and purchased my Lexus. I love my car and I can honestly say you have a More

by msgus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Jul 26, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

July 26, 2022

Terrible I will never in my life buy a car from this place again never More

by CAMPBELLANDRE72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Brown
Jul 29, 2022 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 26, 2022

I had an oil change appointment for 1130 it still took one and a half hours for me to get out of there. I really don’t see why you do an appointment if you take that long. More

by apithadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jul 26, 2022 -

Lexus of Arlington responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 26, 2022

I have always been happy with the service. Everyone is always willing to help and very attentive. More

by JDANGELO2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 26, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

July 26, 2022

Lexus of Arlington service department was excellent when I recently came in with a flat tire. Haresh was great! More

by SCLAIBO
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 26, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 26, 2022

Excellent services, helpful service consultant Heresh, good price for service, very quick and good repair. More

by Wojtek-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Jul 26, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2022

I had oil change service they took to long. That was too hour and thirty minutes. I never go back to service center again More

by OVERSEA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Prondzinski
Jul 29, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 24, 2022

Fast, polite service. Work done as promised, notification of additional work needed was accurate and explained well. More

by joeoncedar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jul 24, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 23, 2022

I was suppose to get my tire patched up since I supposebly had a nail in it and the nail is still in my tire! 50 doller rip off! I'm trying to contact the costumer service and still no reply More

by Natalie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Jul 27, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, Natalie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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