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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

November 12, 2022

Friendly service department. Service advisors can be very helpful. People running the was line were very slow. Waited 30 minutes after our car was serviced for it to be washed. More

by Cynth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We also appreciate your patience.If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Arlington Lexus has the best Customer Service. Everyone was nice and were able to answer all my questions and the work on my car was done in a timely matter. More

by ANIAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 11, 2022

Explained well about necessary service through video clip to understand. All service were very smooth and kind response. More

by davidkwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2022

The service to my car was performed in a timely manner. I plan to return when my next service is due. My service representative was a nice person and answered all my questions More

by Mark.cnh34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington; we look forward to having you as a valued customer for many years to come!

November 10, 2022

Great service. Ivan, Matt, Edward, Peter, and Yegor are all nice and professional. They explained each portion of the process in buying a car really well. More

by nfogata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Paredes, Peter Demos, Edward Bijou, Yegor Azarov
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington. Congratulations on your new purchase!

November 10, 2022

Arlington Lexus and all the staff provided very professional service. The new car purchase was flawless. More

by RICHARDDROZD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Marcin Ajdukiewicz, Vladamir Tanev, Igor Zigic, Yegor Azarov
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

Richard, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 10, 2022

Excellent service. Video confirmation of my issues. Go over in details what other problems needs attention. More

by mcpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback. We sincerely value your business and look forward to your next visit.

November 09, 2022

Great service as always. Completed on time as promised. Terrific waiting are with beverages and TVs More

by RJLIGOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Nov 09, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad Josie was able to help, and we hope to see you again!

November 09, 2022

Employees are very professional and friendly. Work is done on schedule and in a timely manner. More

by ROSETTASEXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Eddie Garcia
Report | Print
Nov 10, 2022 -

Lexus of Arlington responded

Thank you so much for your five-star review! We appreciate your business here at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

November 08, 2022

If you’re going to Lexus of Arlington you better bring a CPA because they hoodwink you it’s ridiculous how they treat a customer and then you call a complete didn’t call you back More

by LEN.CASEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamil Wojcik, Mohammad Abdelrazeq, Victor Aguilar
Report | Print
Nov 11, 2022 -

Lexus of Arlington responded

We're sorry to hear about your experience, Len, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd be willing to discuss this issue in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 18, 2022 -

LEN.CASEY responded

I feel like a fool; when comes to LEXIS F ARLINGTON 1510 W DUNDEE RD. THEY USE THEIR IN-HOUSE ALGORITHMS TAHT ADDS A LOT TO THE BOTTOM LINE. my case came out too $800 dollars. 299 key fob who orders / or needs 3 sets of keys. Over charge 400 dollars on the IL SALE TAX. THE CAR IS GREAT, FINANCE DEPT NOT!!!!!!!!!!! Ask for face-to-face sit-down, NO RESPONSE

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