Lexus of Arlington

First time Lexus Owner My wife and I bought a new Lexus NX200t from Arlington Lexus in Palatine through Alex. Alex let us go through the buying experience at our own pace. H My wife and I bought a new Lexus NX200t from Arlington Lexus in Palatine through Alex. Alex let us go through the buying experience at our own pace. He observed and listened. He answered our questions clearly. There is no pressure sale. He made sure we are comfortable and relaxed. The facility is amazing! We plan to build our relationship with this location for service, maintenance and future car purchase. More

Almost painless This past Saturday I upgraded the SUV that I was driving (1999 RX300) with a newer used Hybrid RX400h, There was a listing on Auto Trader indicating t This past Saturday I upgraded the SUV that I was driving (1999 RX300) with a newer used Hybrid RX400h, There was a listing on Auto Trader indicating that you had a 2006 RX400h in that had fairly high mileage on it, this is the vehicle that I was interested in and was expecting to see. When I set up the appointment with Scott Mattran he informed me that there was a recent addition to the used selection, the same car, less miles and about $2,000.00 more. Long story, short, I purchased the RX400h with the lower mileage, as the high mileage SUV was already gone. All was fine until I got home and did a deeper inspection of the SUV, it appeared that whoever had checked out the engine did not put back all of the clips that hold the trim parts in the engine compartment and they didn't notice that there were two broken left headlight brackets used to secure the light assembly to the body, sadly it doesn't end there, the front tires sort of looked like racing slicks. I had sent a text to Scott about this and I received a rapid response from him. This was Saturday night so I figured Monday would be a good day to get things right. I arrived at the new Dealership at around 4:15, Scott was tied up with a client, so I ambled up to the desk and was helped by one of the guy's behind the desk, he was aware of my coming in and what the problem was, I liked that. More

Extraordinary experience at Arlington Lexus My wife and I were shopping for a new car and visited a few places. And we finally decided to visit Arlington Lexus to look at a couple models. The My wife and I were shopping for a new car and visited a few places. And we finally decided to visit Arlington Lexus to look at a couple models. The place is absolutely amazing and of course Lexus has very nice cars. This new place is at a nice location so that you can test drive around the neighborhood or at highway speed on 53. But the main reason we drove away a Lexus is the sale associates and supporting staffs. They were friendly, patient, knowledgeable, and helpful. I would like to thank John, Mohammad, and Terry for all the good works. They and other managers also reached out to us a couple days later and made sure things are okay. I owned a 1999 Lexus from Arlington Lexus and had the services there (at the old location) for a long time and it was very good. I hope to have at least the same level of services when the time comes. I strongly recommend anyone to check out this new facility and experience it yourself. More

Easy to work with Alex was great to work with. No pressure and very knowledgeable. I would recommend him to my family and friends and will use him with my next purchas Alex was great to work with. No pressure and very knowledgeable. I would recommend him to my family and friends and will use him with my next purchase. More

Saturday shopping Ask for Alex Castro. We found Alex to be easy to work with and upfront. Alex moved at our pace and we would recommend his services to anyone shopping Ask for Alex Castro. We found Alex to be easy to work with and upfront. Alex moved at our pace and we would recommend his services to anyone shopping for a Lexus. More

Professional and easy to work with Found a car I wanted on cars.com, it happened to be at Arlington Heights Lexus. I was contacted by Ed Pappas and I made an appointment to go see the Found a car I wanted on cars.com, it happened to be at Arlington Heights Lexus. I was contacted by Ed Pappas and I made an appointment to go see the car, car was exactly as described. Negotiation was straightforward and professional, none of the "typical" games. I would highly recommend this dealership More

Service I am from Indiana but while visiting my brother in Hoffman Estates, I had the 100,000 mile service performed on my Lexus ES300. Haresh Trivedi was gre I am from Indiana but while visiting my brother in Hoffman Estates, I had the 100,000 mile service performed on my Lexus ES300. Haresh Trivedi was great about explaining and keeping me informed. The new location was amazing with all of the amenities. I will plan to have all major service performed here after such a great experience! More

Poor shopping experience Was drawn to dealer by promise of best price in the area but it did not happen. Made a 40 mile trip and was referred to someone other than the salespe Was drawn to dealer by promise of best price in the area but it did not happen. Made a 40 mile trip and was referred to someone other than the salesperson I had been corresponding with. Clearly indicated that I was not in a position to purchase on that day but was given the " this price is only good today" routine. Price on new vehicle didn't even match the original internet quote and the value of my trade-in, which was reportedly wholesale value, turned out to be $2,500 LOWER than that offered by another dealer, whose price on the new vehicle was also better. Salesperson focused on lease payments and was hesitant to even share the selling price of the vehicle. Finally, when it was time to leave, I had to retrieve the key fob to our trade-in vehicle from the front desk, which made it necessary to receive another pitch from the General Manager. Dealer is new, large, and has many amenities, but does not conduct business like we are accustomed to by a Lexus dealer. More

BEST CAR-BUYING EXPERIENCE EVER! The experience at Arlington Lexus in Palatine was the best car-buying experience ever! From the time we graced the doors until we drove off in our ne The experience at Arlington Lexus in Palatine was the best car-buying experience ever! From the time we graced the doors until we drove off in our new RX 350, my husband and I were treated exceptionally well. We will be repeat customers and refer our family and friends to Arlington Lexus in Palatine! More