Lexus of Arlington

Latest service . Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. The loaner car was very dirty . Back seat had some sticky liquid spill on it 3. My rear seat belt was twisted - a minor task , service department called me and stated that it will cost 150 bucks to fix it since they have to take out the whole panel . I told them I will do it myself - it took me 5 mins with a screwdriver to fix it . Left a bad taste that dealership is trying to nickel and dime you 4. I told the dealership that probably my front light is not working - they said they tested everything and all is good . Sure enough my front light was not working 5. The car is making a grinding sounds sometimes on braking - the brakes are all new. Dealership did not mention anything on that . Not sure if they took it on test drive Seemed to me heavy focus was on upselling the service . More

Great service department The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations for other service options, but not pushy. More

Great service As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain tha As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain that I had great customer service. More

Professional and easy Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly More

Ask for Tom at Arlington Lexus Thom in the service dept is a god send! He's so thorough, attentive and extremely friendly! He's the reason I continue to return! Sure, all cars need Thom in the service dept is a god send! He's so thorough, attentive and extremely friendly! He's the reason I continue to return! Sure, all cars need servicing and that can really suck sometimes, but somehow it helps a great deal when you're treated with amazing customer service! A rare find in this day and age! thanks again Thom! More

Always great service! Lexus of Arlington makes waiting for service a dream! Tim in the Service department makes sure every detail of my cars check-up is handled with care! Lexus of Arlington makes waiting for service a dream! Tim in the Service department makes sure every detail of my cars check-up is handled with care! More

Professional experience Great service and quick response. Friendly staff. Would recommend this dealership for sales and service. Good location and easy to get in for servic Great service and quick response. Friendly staff. Would recommend this dealership for sales and service. Good location and easy to get in for service. We only waited an hour for completion. More

Wonderful Experience Bought a new car. It had been a while since our current one is 14 years old. The process was seamless. Hugh was knowledgeable and explained the differ Bought a new car. It had been a while since our current one is 14 years old. The process was seamless. Hugh was knowledgeable and explained the different models well. More

It was great as always! Everyone is friendly. Explanations are thorough and detailed. Getting a loaner vehicle is quick and painless. Phone call/voice message when the servic Everyone is friendly. Explanations are thorough and detailed. Getting a loaner vehicle is quick and painless. Phone call/voice message when the service is complete is also thorough and detailed. The amount of time it took for maintenance wasn't long but I wasn't pressured to pick up my car and return the loaner quickly. As always, I felt like my car was in good hands and I was treated with care and respect! More

Jose Garcia- Arlington Lexus Every time I hv my car serviced I ask for Jose because he is so thorough and knowledgeable . He takes time to walk me through what and how much each i Every time I hv my car serviced I ask for Jose because he is so thorough and knowledgeable . He takes time to walk me through what and how much each item is and why it needs to be done or if I can wait a bit. Jose is patient and courteous and always goes of of his way .Good guy. More