Lexus of Arlington

Service coupons not appreciated here Brought car in for oil change using a $25 coupon sent to me by the dealer. When I got there they did not have my reservation in the system. Service re Brought car in for oil change using a $25 coupon sent to me by the dealer. When I got there they did not have my reservation in the system. Service rep Jose not happy we had an oil change could not find my reservation in system. Got up walked out to the cars where you enter while we were sitting at his desk and did not say why he was leaving us sitting at his desk. He came back didn't say why he left, processed the oil change information. Gave me a buzzer that he was going to use when the car was ready, he never used it. He called me and left a voicemail saying he had information about my car not that the car was ready. I had to call him back while I was in the waiting room just for him to say the car is ready. Then when I went to pay he was so mad that I was using a $25 coupon that said for any service. He argued with me that this is almost as good as getting the service for free. I said I'm sorry I told the guy when I made my reservation I was going to use the coupon and he said fine. I've use this coupon for oil changes before without any problems. He said he had to go get approval from a manager. I said great I will be happy to talk to that manager if there are any problems. A Few minutes later he came back and just said okay fine managers are all gone I took the $25 off go ahead you can have the discount. He was definitely not happy that I used the $25 off coupon and it was very unprofessional the way he acted. I did not feel like a valued customer and I felt like I was bothering him. I won't go back for any service on my car at this dealership anymore. More

50,000 mile checkup and service The technician was great. Reviewed work to be done and kept me informed. Even helped me charge my phone which was getting low in battery life. The technician was great. Reviewed work to be done and kept me informed. Even helped me charge my phone which was getting low in battery life. More

Pleasant experience I called in with a problem with my car and was told I could come in right away. The service person thoroughly explained what needed to be done, and t I called in with a problem with my car and was told I could come in right away. The service person thoroughly explained what needed to be done, and the issue was promptly resolved. More

Efficient. Courteous. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. More

Reason for cause of unusual rotor damage not explained The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. S The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. Suspect damage was caused at last tire replacement at 40k performed by Lexus tech. May or may not return for service here, depends on receiving a satisfactory answer to what likely caused rotor damage. Normal driving is not the likely cause. More

15000maintenance Everything was above and beyond. No surprise for this dealership. Tim Webb has gone above and beyond in helping me with my GX 60. He is amazing! Everything was above and beyond. No surprise for this dealership. Tim Webb has gone above and beyond in helping me with my GX 60. He is amazing! More

Everything I Needed This was the first time i brought my Lexus to Arlington of Lexus for Service. Everything was very easy. Haresh filled out my information quickly, ha This was the first time i brought my Lexus to Arlington of Lexus for Service. Everything was very easy. Haresh filled out my information quickly, had a rental car ready immediately, and got me on my way quickly. The work was done in one day under a heavy workload. When I came back, my car was cleaned better than when I brought it, and check out went quickly and smoothly. FANTASTIC SERVICE! I'll be back. This will positively influence where I purchase my next Lexus. Thank you! Tom Langefeld More

115,000 mile maintenance Naresh Triveli promised my cr done by noon and he kept his promise. He is always very kid and professional. My car has always been service at your fac Naresh Triveli promised my cr done by noon and he kept his promise. He is always very kid and professional. My car has always been service at your facility. More

Great job Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always wor Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always working together More

Emergency repair - Fri afternoon before Labor Day Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. But the Service guys worked with me to get the battery swapped out and me back on the road by 5pm. I was very happy it was able to be squeezed in and taken care of. The rating for the service for this day is outstanding. More