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Lexus of Arlington
Arlington Heights, IL
3,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,622 Reviews of Lexus of Arlington
March 08, 2020
buy my leasing car Jim is awesome very friendly with very good customer service skills. he was efficient and knowledgeable. I will return for any other work that need Jim is awesome very friendly with very good customer service skills. he was efficient and knowledgeable. I will return for any other work that needs to be don. Thank you Jim Cooper More
by Terry
Verified CustomerEmployees Worked With
Jim Cooper, Kamil Wojcik
March 06, 2020
Bad experience I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it didn't have heated steering wheel. in Chicago? Come on. The sales guy did his best to try to make it right but there isn't anyway to add it. I called the GM, never got a call back. Tried to talk to people, never got a call back. Had to escalate it to Lexus to get the service manager to call me. He was great but what can they really do. I had to fight to get some resolution but the entire process really pissed me off. More that the GM never called back. Shows me why this place probably isn't run very well because he SUCKS. More
by DAVID
Employees Worked With
Marcin Ajdukiewicz, Vladamir Tanev
March 05, 2020
Can't Say Enough Good Things about Lexus of Arlington I have been buying from Lexus of Arlington for 20 years....just bought my 4th Lexus! They are professional, open and honest, and really want to make s I have been buying from Lexus of Arlington for 20 years....just bought my 4th Lexus! They are professional, open and honest, and really want to make sure their customers are happy. I am a loyal Arlington of Lexus customer! More
by Kzinny
Employees Worked With
Terry Krawczyk, Alex Castro, Kamil Wojcik
March 05, 2020
Always I received friendly and kindly services. It is very convenient that pre-notice calling for what I need service, and reminder message for appointment. very convenient that pre-notice calling for what I need service, and reminder message for appointment. More
by SEANCKIM
Employees Worked With
Tim Webb
March 03, 2020
YAY for Customer Service! Cut down processing time, please! Came in for regular maintenance; walked out with a new car! This is the fourth ES I bought at Arlington Lexus. Adriana was very friendly and attent Came in for regular maintenance; walked out with a new car! This is the fourth ES I bought at Arlington Lexus. Adriana was very friendly and attentive to serve us. I bought the previous one from Dan, and to our surprise, he greeted us at the showroom as Adriana's manager. I must say he has done a good job training new staff! The only thing is TIME. After agreeing on price, it took 4 hours more to process all the paperwork, and felt rushed towards the end. Now for the car. 2020 ES350 is phenomenal! Looks so elegant and my husband fell in love with the color. I always bought a navigation package (with extra $$), but now I could use my iPhone's GPS (through CarPlay app) shown on the screen! Who needs the built-in navigation system which hasn't been very accurate any way after a while, and needs to be updated constantly?!! More
by ES Driver CM
Employees Worked With
Adriana (Sales), Terry (Tech specialist), Finance guy (I don't know the name)
March 03, 2020
Very,very good customer service.Very good and Very,very good customer service. Very good and professional sales department and sales person Oksana. We will strongly recommend the Dealership to a Very,very good customer service. Very good and professional sales department and sales person Oksana. We will strongly recommend the Dealership to all friends and all family members. Thank you. More
by DEREKKRUZ
Employees Worked With
Terry Krawczyk, Oksana Sahan
March 02, 2020
Post delivery cosmetic mirror replacement We came to the dealer for one reason: we have followed the career of your Service Director, and we know we can trust him, and because of his leadershi We came to the dealer for one reason: we have followed the career of your Service Director, and we know we can trust him, and because of his leadership and integrity, anyone on the team. Anthony gave us a loaner to try out the two models we would consider for our new car purchase, and helped us through every step of the way. We are loyal to the service department, and this closed the deal for us on the purchase. More
by EWILSONYU
Employees Worked With
Anthony Landi, Joanna Najdala, Peter Demos
March 02, 2020
Top Notch Service Haresh ALWAYS provides the best service. He is always so pleasant and helpful. They are there are ready for you as soon as you drive in. Thanks for su Haresh ALWAYS provides the best service. He is always so pleasant and helpful. They are there are ready for you as soon as you drive in. Thanks for such great service! More
by PAMJMC
Employees Worked With
Haresh Trivedi
