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Lexus of Arlington
Arlington Heights, IL
3,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,622 Reviews of Lexus of Arlington
March 14, 2020
Made a last minute appointment for routine service and requested a loaner car. Haresh is our service representative and is always very professional and accommodating. He arranged for everything. The who requested a loaner car. Haresh is our service representative and is always very professional and accommodating. He arranged for everything. The who process was flawless! I always stop by to talk with Mark while I am there and check out the new cars. He is our "go to guy" whenever we buy our next Lexus. More
by NADICAVA
Verified CustomerEmployees Worked With
Mark Burdeen, Haresh Trivedi
March 13, 2020
The best car shopping and buying experience I have ever had Truly customer-centric in every way. Offered me a good deal from the start, never tried to low-ball, and respected the logic of my reasoning during n Truly customer-centric in every way. Offered me a good deal from the start, never tried to low-ball, and respected the logic of my reasoning during negotiation. Professional and courteous staff. More
by SASANSADR
Employees Worked With
Peter Demos, Oksana Sahan, Marcin Wierzba, Holly Abassi
March 13, 2020
Review SOS update for vehicle made the service last 1 1/2 hours longer than it should have. Haresh was kind enough to supply me with a loaner vehicle to all SOS update for vehicle made the service last 1 1/2 hours longer than it should have. Haresh was kind enough to supply me with a loaner vehicle to allow for the extra time. More
by ARION72
Employees Worked With
Haresh Trivedi
March 13, 2020
I had a pleasant experience at the Lexus service dept Joanna was very personable and helpful. Also appreciated the loaner vehicle. Will definitely think of going back Joanna was very personable and helpful. Also appreciated the loaner vehicle. Will definitely think of going back More
by sedlyc
Employees Worked With
Joanna, service dept
March 13, 2020
it was exelent Bob Kennedy is so professional , I always trust him. I had problem with one of my tire. They fix very quickly and professionally. I am satisfied with Bob Kennedy is so professional , I always trust him. I had problem with one of my tire. They fix very quickly and professionally. I am satisfied with service. More
by olgagudyniene
Employees Worked With
Rob Kennedy
March 11, 2020
Best Service ever Haresh is absolutely fantastic. He keeps us informed and is extremely pleasant to work with. He is the reason we continue to return to Lexus of Arlin Haresh is absolutely fantastic. He keeps us informed and is extremely pleasant to work with. He is the reason we continue to return to Lexus of Arlington for service. More
by bobmudd
Employees Worked With
Haresh Trivedi
March 10, 2020
The work is always done well, staff is friendly & helpful. I was surprised the bill was so high. I thought we were doing the 65,000 mile check, and the differentials and wheel alignment. If Mike mentioned th I was surprised the bill was so high. I thought we were doing the 65,000 mile check, and the differentials and wheel alignment. If Mike mentioned the cooling system service and the Automatic Transmission Fluid exchange I did not ask the price on those. He did apply the $100 discount and the $50 gift card which I appreciate. Next time, I will ask for the cost before I agree to the service. Mike did check my charger and was nice enough to replace the defective cord. More
by LUCILLE111
Employees Worked With
Mike Librizzi
March 09, 2020
Good work for a steep price. I'm happy with the work that was completed on my 2005 RD but think that the cost was too high so I may go elsewhere next time. I'm happy with the work that was completed on my 2005 RD but think that the cost was too high so I may go elsewhere next time. More
by tony.tucker1
Employees Worked With
Mike
March 09, 2020
Just tired of Lexus high service costs and pressure from reps. Wife’s Benz service once a year. 2 years $90 so far. A high performance car shouldn’t need spark plugs at 40,000. reps. Wife’s Benz service once a year. 2 years $90 so far. A high performance car shouldn’t need spark plugs at 40,000. More
by RBP24
Employees Worked With
Thomas Prondzinski
