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Lexus of Arlington
Arlington Heights, IL
3,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,622 Reviews of Lexus of Arlington
April 21, 2020
Disappointed I'll take partial blame for my disappointment. I broke two rules with this purchase. Purchased the vehicle site on seen and from northern state with I'll take partial blame for my disappointment. I broke two rules with this purchase. Purchased the vehicle site on seen and from northern state with snow. The salesman did provide detailed pictures of the undercarriage as I requested but the exterior paint had scratches on every panel that the pictures failed to show. The salesman was asked specifically about the condition of the paint and he reported only minor scratches and imperfections which upon arrival was far from the truth. The price was fair, but after spending $2000 dollars with a detailer to correct most of the imperfections the good deal was no longer. The vehicle still has some second rate dealer repaired scratches that are to deep for buffing they look like they where repaired with touch up paint. The interior has some staining on the center console which was not mentioned and failed to be visible in pictures. The vehicle is "used" but the dealership should have been more upfront and honest about the imperfections. I payed over $1000 dollars to have the car shipped, $2000 for detailing. I could have spent the same and purchased local. Lesson learned. More
by WOODYBOYKIN
Verified CustomerEmployees Worked With
Jim Cooper, Jamie Brown
April 20, 2020
Great! Showroom extremely clean and inviting. staff extremely knowledgeable ,friendly and professional. I had a great experience! I was leasing a 2020 E Showroom extremely clean and inviting. staff extremely knowledgeable ,friendly and professional. I had a great experience! I was leasing a 2020 ES 350 and the experience was seamless thanks to Igor Zigic. More
by BMARIENICOLAS
Employees Worked With
Igor Zigic, Vladimir Tanev, Kamil Wojcik
April 20, 2020
I really like this Lexus of Arlington.They are very flexible so you do not have to wait in a long line.Kind,nice and professional workers.Absolutely recommendable car dealer. flexible so you do not have to wait in a long line.Kind,nice and professional workers.Absolutely recommendable car dealer. More
by ANDY5740
Employees Worked With
Thomas Prondzinski
April 17, 2020
Very good service from service department.but I expected a car wash I didn’t get ,over all very good service people were very nice and explain everything . a car wash I didn’t get ,over all very good service people were very nice and explain everything . More
by SREENIKAIMAL
Employees Worked With
Anthony
April 13, 2020
In this more than difficult time I know my Lexus Dealer is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t th is open to service my vehicle. Tom has been wonderful helping me with my car during a long process of repair do to a major car accident. Can’t thank him enough!! More
by Nita Goodman
Employees Worked With
Alex Castro, Peter Demos, Thomas Prondzinski, Zia Hanna
April 10, 2020
Edgar Martinez was a great salesman never gave up on getting me a deal an got what I wanted will always recommend people to come see him! Thanks You! getting me a deal an got what I wanted will always recommend people to come see him! Thanks You! More
by ANYUTKIN178
Employees Worked With
Edgar Martinez
April 08, 2020
I have purchased two previous Lexus vehicles from this dealership. They have always provided excellent customer service both before and after the sale. I highly recommend Lexus of Arlington. dealership. They have always provided excellent customer service both before and after the sale. I highly recommend Lexus of Arlington. More
by ZILKE
Employees Worked With
Dan Khoshaba
April 08, 2020
Tom P. was efficient and professional with what I had concerns about. He and Mitchell answered all of the questions I had. I appreciate it! concerns about. He and Mitchell answered all of the questions I had. I appreciate it! More
by alexandradivito20
Employees Worked With
Thomas Prondzinski
April 07, 2020
No other customers People were nice , but I was not impressed with the timeliness of the service agent letting me know when my car was ready. I had to call him. Both for People were nice , but I was not impressed with the timeliness of the service agent letting me know when my car was ready. I had to call him. Both for status and when I could pick it up. More
by klfitt214
Employees Worked With
Anthony
April 02, 2020
The service was fast great and enjoyable love the seating area.look forward to every visit nice people and atmosphere wife like it as well area.look forward to every visit nice people and atmosphere wife like it as well More
by FIELDSBRUCE778
Employees Worked With
Rob Kennedy, Dennis Schorle, Marcin Ajdukiewicz, Nusrath Khan, Zia Hanna, Holly Abassi
