Lexus of Arlington

No delays. Courteous service by representative. They are very efficient and treat customers very well. Excellent waiting area and service completed on time based on original estimate. Service rep wa They are very efficient and treat customers very well. Excellent waiting area and service completed on time based on original estimate. Service rep was very polite and efficient More

65,000 mile check up and oil change Tom was very helpful and did all he could to service my requests. He kept me updated on any issues He was concerned with my issues and reassured me Tom was very helpful and did all he could to service my requests. He kept me updated on any issues He was concerned with my issues and reassured me More

115,000 mile check-up I've been a Lexus owner for many years. I have been working with Haresh for many years as well. I trust him. I always follow his recommendations. I've been a Lexus owner for many years. I have been working with Haresh for many years as well. I trust him. I always follow his recommendations. More

Recall on door locks service was great. I was very surprised when I picked up my car that my gas tank was topped off, and they did a good job on the car wash! service was great. I was very surprised when I picked up my car that my gas tank was topped off, and they did a good job on the car wash! More

ENJOYABLE VERY NICE PLACE TO DEAL WITH. ALL MY NEEDS WERE TAKEN CAR OF IN AVERY FRIENDLY MANNER. I COULD HIGHLY RECOMMEND THIS DEALER TO MY FRIENDS. VERY NICE PLACE TO DEAL WITH. ALL MY NEEDS WERE TAKEN CAR OF IN AVERY FRIENDLY MANNER. I COULD HIGHLY RECOMMEND THIS DEALER TO MY FRIENDS. More

service was excellent but still very concerned Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions i Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions in a way that I could make an informed decision. I have absolutely no issues with that aspect, that was all excellent - my concern relates to the waiting area and failure to enforce basic pandemic safety precautions. Jose was always masked, had sanitizer on his desk for customers use. Customers and staff were not masked and were wondering around in the waiting area. Unmasked wandering customers were talking on their phones or to other individuals. Customers without masks and without washing or sanitizing their hands enjoyed the snack bar. Requiring customers to sign documents, receipts with a commonly used pen is very unsafe - particularly when there are not any cleaning or sanitation supplies. It would be quite simple and respectful to all to modify a few of these dangerous practices. And not requiring everyone to always wear a mask indoors in the common areas is very shortsighted and quite dangerous. More

Staff are attentive and helpful. Great serviceAlex Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why im driving the car i wanted. Thank you again More

Excellent maintenance service Thorough and timely maintenance service. All quality Toyota parts provided. Service was high priced, but that is to be expected from a dealership. Thorough and timely maintenance service. All quality Toyota parts provided. Service was high priced, but that is to be expected from a dealership. Worth it. More

vlad was super helpful, polite, respectful and a pleasure to work with. He shared his personal experiences and preferences and made sure we were comfortable with everything he showed us. I also appreciate th to work with. He shared his personal experiences and preferences and made sure we were comfortable with everything he showed us. I also appreciate that the financial numbers didn’t change at the very end of the deal that has happened 90% of my other Car buying experiences More

The service was excellent and done in a timely manner. Tom is and always polite and professional every time we come in for service. Thank you. Tom is and always polite and professional every time we come in for service. Thank you. More