Lexus of Arlington

Excellent service and quick response to my repair was great. I've work with Tom in the past and he continues to provide professional service. service and quick response to my repair was great. I've work with Tom in the past and he continues to provide professional service. More

Great service from Mike I Work was done as agreed and car runs great. Will be back when due for another service appointment. Fine work by the service department and mechanics. Work was done as agreed and car runs great. Will be back when due for another service appointment. Fine work by the service department and mechanics. More

great I like the people. They are friendly. The location is close to my house . The facility is very neat & clean . I got a loaner vehicle. I like the people. They are friendly. The location is close to my house . The facility is very neat & clean . I got a loaner vehicle. More

Was helped quickly and told information about a flu shot service to clean inside of the car. Everything was great and done pretty quick. Thanks. service to clean inside of the car. Everything was great and done pretty quick. Thanks. More

OUTSTANDING SERVISE Unfortunately, there are only few dealer offices like this one. Lexus of Arlington keeps providing great service from the first day and every time I g Unfortunately, there are only few dealer offices like this one. Lexus of Arlington keeps providing great service from the first day and every time I go there I convinced that it is a place where people really care about their customers and want them to come back. Ms. Oksana Sahan is the superstar I hope her manager knows that. More

My experience is great. Good place to have vehicle service. Service personnel (Haresh) is also great. I would like to visit in future as well. service. Service personnel (Haresh) is also great. I would like to visit in future as well. More

I had a very pleasant experience with the staff from start to finish. Mike was very professional @ respectful . The service was done in a timely manner. what I appreciate most was , Mike explained what start to finish. Mike was very professional @ respectful . The service was done in a timely manner. what I appreciate most was , Mike explained what was needed to be done in my car but he did not forced me to have it done there. Thank you. More

Problem solved Excellent service Happily the problem with my car's engine light staying on was corrected. An issue with a tire problem was also resolved and the service person was ex Happily the problem with my car's engine light staying on was corrected. An issue with a tire problem was also resolved and the service person was extremely helpful looking over all of the possible issues regarding both problems that might be involved. Haresh Trivedi spent a great deal of time, as he usually does, trouble shooting the issues I mentioned and explaining everything to me in and understandable and patient way. I appreciate the excellent customer service he has given me and my family over the years. I feel comfortable at this dealership and would recommend this dealership to my friends Nancy G More

The experience is something I can’t describe. What was supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initial supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initially test drove. We were first dealing with Adriana who seemed pleasant but somewhere her tone changed and she said “I don’t want to play any games here, you don’t either” when she wanted to tell us he was giving us the best price. Her choice of words might not be the best and my uncle wasn’t comfortable with dealing with her and asked for someone else. It was a disaster after that. ALEX CASTRO did everything he could to utterly humiliate us. I swear I couldn’t understand why he was like that. This man seemed like a RACIST, UTTERLY RUDE, JUDGMENTAL person. He made snarky comments about my shoes, kept saying “IF YOU ARE NOT TEST DRIVING THE CAR 99.9% OF THE TIME THEY DON’T BUY A CAR AND THEY WASTE MY TIME”. He basically wanted us to GET OUT. My family was very patient with him and respectfully left. My uncle said “if you can do $42000 give me call please”. He responded with “No, you have my number, you call me if you change your mind” He was at $45000 for a brand new car. I was shook. I’ve never been treated like this. Instead of leaving yelling and telling this man we DID NOT DESERVE THIS, I stayed back for 35 mins calmly to talk to him about his behavior in private. I wanted to understand his thought process. He was a person of color himself, I couldn't believe we were treated like this. Long story short, he was apologizing to me saying he will be better, but let me tell you, he was so sarcastic and humiliating the whole time. I told him he shouldn’t be apologizing to me but instead to my family in the car. This man is the most ignorant and pathetic sales person I’ve dealt with. Even at the end, I was very nice to him, but he has to be the worst person I’ve dealt with in a long time. This man needs to be reprimanded. This experience has left me shook and extremely hurt. Of course, we would not want to bring business here, but NO HUMAN SHOULD EVER HAVE TO EXPERIENCE THIS. PERIOD. More

CONSISTENTLY EXCELLENT SERVICE We all have options on where to take our Lexus vehicles. I drive over an hour to have my RX350 serviced by Lexus of Arlington. They consistently pro We all have options on where to take our Lexus vehicles. I drive over an hour to have my RX350 serviced by Lexus of Arlington. They consistently provide excellent service and go the extra mile to be sure all concerns are taken care of immediately. I always stay and wait for my vehicle. The waiting area is huge with extensive selection of refreshments and many options of where to wait; many tv areas, tables with chairs, private single cube spaces with writing desks. The place is amazing! More