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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

April 16, 2021

Lexus of Arlington is an outstanding Lexus Dealership. Their service is outstanding. Tom Prondzinski, service manager, is excellent. He is very professional, knowledgeable, and has a customer first attitu More

by jerryide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Apr 18, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 18, 2021 -

jerryide responded

Thank you

April 16, 2021

This dealership has always given me exceptional service. The staff is very helpful and most friendly. I would not hesitate to recommend this dealership to friends and family. They stand behind their word More

by maryannbetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi
Apr 18, 2021 -

Lexus of Arlington responded

We are very happy, Maryann, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 15, 2021

Beautiful building and showroom. It is a pleasure to visit the waiting room Service is usually good. But I feel like I’m dealing with sales people when I come in for service More

by Rfjf4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose garcia
Apr 18, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

April 14, 2021

I have been using this service department for over 20 years and Harish has always been attentive to all my three different vehicle needs. the service department is great. More

by SARENTEPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Burdeen, Haresh Trivedi
Apr 14, 2021 -

Lexus of Arlington responded

Thank you for leaving us review! We're so pleased to hear that Haresh consistently meets your vehicle needs (times three)! All of us at Lexus of Arlington truly appreciate your loyal business and look forward to continuing our relationship for at least a couple more decades!

April 14, 2021

Great atmosphere, friendly and helpful staff. It was my first time buying a luxury car and they made the process Easy. Definitely recommend them to a friend or family More

by MCM99
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Demos
Apr 14, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us! We're so happy you found our buying process easy & helpful. All of us at Lexus of Arlington appreciate your recommendation!

April 14, 2021

Great service! My service advisor, Jose, was very knowledgeable and went the extra mile to help me. The car was super clean when it was returned. More

by Jsachicago
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 14, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your service experience with Jose at Lexus of Arlington! We'll be sure to pass along your compliments. We appreciate your business and hope to see you again soon!

April 14, 2021

Excellent Customer Service! Haresh and all the employees welcomed me as I entered. I appreciate how kind everyone was and how comfortable I was bringing my car in for service. More

by Laura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 14, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Laura! Your feedback and rating mean a lot to us. We're glad that Haresh and the rest of our team could provide you with a comfortable environment. Please let us know if we can help you with anything else!

April 14, 2021

We had a good experience. We love the car, we liked that we could take the test drive without a sales person - good Covid precaution. More

by JONES-SARA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Horowitz, Pete - the guy who explained the car, Emily - internet — all good, Oksana Sahan
Apr 15, 2021 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 13, 2021

Service was great, didn’t have to take any hassle. I have worked with Haresh Trivedi and I will highly recommend him for any service work. More

by perveen_1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 13, 2021 -

Lexus of Arlington responded

Perveen, Thank you for your business and this service review. We're happy to hear Haresh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2021

Nathan was a great sales wrap help us all the way through from buying to closing the deal and getting the vehicle ready and all pretty up for my son. Thank you Nathan More

by MAGNASSAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bernstein, Jim Cooper, Juan Estela, Alex Castro, Mark Burdeen, Jamie Brown, Tom Franz, Peter Demos, Nusrath Khan, Edward Bijou
Apr 13, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Nathan here at Lexus of Arlington.

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