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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

November 04, 2021

Lori was very helpful andtook care of everything that needed to be taken care of! More

by rjhill51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

We are very happy to hear Lori provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2021

I did not find my service consultation helpful. I felt like I was a disappointment because I was not a huge money maker. My service manger was very dismissive and did not listen to my needs or desires for More

by Amytvinyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

Thank you for your review, Amy. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

November 03, 2021

The service rep did an excellent job in explaining what was to be done and how long it would take More

by JEROB700
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

November 03, 2021

They were very unprofessional. Didn’t disclose key information. They were just worried about selling for their benefit. I bought the car and needed further assistance and still never received it More

by ARISIRIZARRY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladamir Tanev, Mitch Horwitz
Report | Print
Nov 20, 2021 -

Lexus of Arlington responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 03, 2021

Quick and efficient. Went above and beyond to get the deal done!!! Eddie was great and I couldn't ask for a better person to work with! More

by Alifarooqi1291
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
Report | Print
Nov 03, 2021 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Eddie was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 03, 2021

Great service department great staff as well as very quick The best service department in the area More

by cfigler2779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2021

Worst Lexus dealership in the state of IL. a while back the attitude of the sales team. I ended up buying my LS from Highland Park. Then recently I brought my car for service due to proximity. And my expen More

by Matt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Nov 20, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, Matt, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 03, 2021

Everyone at this dealership is helpful and very professional. I have gotten 7 cars from this dealership More

by DSILVERSTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Emily Garcia, Mark Silverston, Edwin Thalhammer
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

November 03, 2021

They tried to give me less for my trade in. They did come up when I showed them what others would pay. More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Zell
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Gary, and we look forward to working with you again.

November 03, 2021

The service area took the time to explain what service was needed for my car More

by DEB.SWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Nov 04, 2021 -

Lexus of Arlington responded

Thank you, Deb, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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