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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 23, 2021

Brought my car in to see about sluggish acceleration. Service department gave me a few options and I decided on one of them after a brief explanation. They called me when my car was ready in a timely ma More

by Lexuslove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Lori Devega, Josie Garcia
Dec 24, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 23, 2021

Great service Jose was attentive knowledgeable and awesome I will definitely be back for service! More

by Benbshenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 24, 2021 -

Lexus of Arlington responded

Ben, It's great to hear that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 23, 2021

Fast, accurate and fair communicating the service required. Jose was excellent communicating the status of service. Completed on time. I recommend Lexus of Arlington to all. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 24, 2021 -

Lexus of Arlington responded

Joe, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 23, 2021

I had a tire blow out I was Satisfied with the work however they did not put the tire jack parts back away. Gotta do better with service. Details with your customers is everything. FYI More

by GEROSKAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brown, Lori Devega, Sevan Sayadian
December 22, 2021

Received email from you saying I needed a checkup. Made appointment, spent an hour and half at dealership, received a clean car and went home. Great service. More

by STEPHEN_SCHEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 22, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

December 21, 2021

Took the time to explain all details and answer my questions. Friendly, polite, timely. Couldn't ask for more. More

by Vonne Henne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Dec 21, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 21, 2021

Tony, my service advisor was great! Very attentive, informative and prompt. my overall experience was great! thanks! More

by kyulee44
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 21, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tony and the team to be a positive one here at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

December 21, 2021

Lexus of Arlington is an amazing dealership. The service manager Tom is outstanding in helping me pro-actively maintain my Lexus in top-notch condition. Tom has been with Lexus of Arlington for over twenty More

by ts1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Jamie Brown
Dec 21, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! Tom, Jamie, and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 21, 2021

Service rep was very helpful, suggesting possible solutions to some of the issues with my older vehicle. More

by youngrp_55123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 22, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear that Haresh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2021

Very courteous and accommodating for my first service needed on my new suv. I’ll be back for future services More

by LORI.RUSH
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Dec 22, 2021 -

Lexus of Arlington responded

Thank you for your very kind review, Lori. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

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