Back

Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

3,622 Reviews of Lexus of Arlington

March 30, 2022

The service advisors are helpful, knowledgeable of all phases of the repair process and respectful of a customer’s time. More

by DEBORAHJEAN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 31, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Deborah, and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

The only reason I work with this dealership is because of Anthony Landi in service. If Anthony was not there, LofA would not have me as a client. And I drive 30 minutes each way to get there from Downers G More

by Bob.Romay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Landi
Mar 31, 2022 -

Lexus of Arlington responded

Thank you, Bob, for your business and this review. We're happy to hear Anthony is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 30, 2022

I had an oil change done on 03/11 and after few hundred miles I got oil leaking under my car. Took the car back to Lexus of Arlington and they fixed the problem free of charge. I had to tow the car to them More

by rusu_32i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 31, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

March 29, 2022

Called to get an oil change and got in same day. I was glad because i was just down the street from them. More

by No2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Brenda Ramirez
Mar 29, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

March 29, 2022

Willing to take us when the car really needed to be looked and even got it fixed the same day. More

by MICHELLEVANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Mar 29, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

March 29, 2022

Always courteous, efficient, and excellent. Even found some discounts for me without having to ask. Did the work they said they would do within the time frame they said it would be done at the More

by bcsahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Mar 29, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 29, 2022

My service guy suggested the items needed very well I was happy with service received. Thanks More

by DPROSPERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Mar 30, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

March 29, 2022

Apologize I didn't get to this sooner but I want to thank you guys for everything you did for me me and my car you guys are so professional and awesome I'm awesome I tell everyone about you And thank you aga More

by Flyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Schulte, Haresh Trivedi
Mar 31, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

March 28, 2022

Always had outstanding service here. During this visit, I received conflicting information twice between the person who took care of me and other people I had previously talked to in ser More

by matthewpmani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IDK
Apr 14, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 28, 2022

Jose was very helpful and provided good recommendations for service. Nothing more to say now. More

by toml2
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Mar 29, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear that Josie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

...
110
...