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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

April 11, 2022

Good place to service your vehicle, options and plans are provided and explained - good waiting room area and service wifi is stable - thank you all More

by DATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 11, 2022 -

Lexus of Arlington responded

It's great to see you had a 5 star service visit. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

April 11, 2022

Efficient and customer focused service helped me to get my tire cared for in a timely manner. More

by JILLM110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 11, 2022 -

Lexus of Arlington responded

Jill, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 09, 2022

The service department is very good On time don’t wait too long. Anthony Landy was very good and attentive More

by Jvjv61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Landy
Apr 10, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2022

Pre pandemic it was awesome. But seemed to be going I. The wrong direction until my last visit Haresh made it delightful! More

by DAWNQUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega, Edwin Thalhammer
Apr 10, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Haresh delivered such a positive experience, and we hope to see you again!

April 08, 2022

It is a very nice dealership and the employees are very professional there as well. More

by S.STANIMIROV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Rashard Grant
Apr 10, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 08, 2022

I had a great service experience with Ed at the Lexus dealership! Highly recommend for all your service needs. More

by dmcclaney
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Apr 10, 2022 -

Lexus of Arlington responded

Thank you for your review and kind words for Ed. We appreciate your business and our team looks forward to serving you again soon!

April 08, 2022

Excellent service with a smile. I had a set appointment and it was timely kept. More

by RMSMITH1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Lori Devega
Apr 10, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 08, 2022

The customer waiting area and amenities are excellant. Overall it was a pleasant and comfortable experience. More

by Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Apr 10, 2022 -

Lexus of Arlington responded

Thank you, Nicholas! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

April 08, 2022

Went for Bluetooth problem, I was told to come back since the consultant was not able to figure out. I went back the 2nd time when Technology guy was on, I was asked to pay $185.00 to troubleshoot, at the en More

by binduthottapurathu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Apr 26, 2022 -

Lexus of Arlington responded

We're sorry that you didn't have a completely satisfying visit. Someone from our management team will reach out to you directly to discuss, and hopefully we can find a way to turn this around for you. Thank you for your time!

Apr 26, 2022 -

binduthottapurathu responded

Thank you for your response

April 08, 2022

Ready when they said and for the price that was promised. Lori was very helpful and kept me informed of progress More

by DTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Apr 10, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lori delivered such a great experience!

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