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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 04, 2022

Trevor and Mitch gave us an experience of our life! They were the best! Thank you for that! We love our new car👏 More

by BIANKAWW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz, Rashard Grant, Trevor Shaefer
May 05, 2022 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 04, 2022

Their customer service is excellent. I was very impressed with their service from the start to when l purchased the vehicle. Please keep up the good work. All personal were well trained More

by DADOP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Jordan Zell, Mitch Horwitz, Rashard Grant
May 05, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2022

It took almost 2 hours for an oil change and tire rotation. I felt that was too long More

by cbrogadir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
May 02, 2022 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

May 02, 2022

Very efficient. They tell me what needs to be done and about how long it will take. It usually is just about the amount of time they say it would be. I go into yo More

by MARTAKADLEC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
May 02, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 02, 2022

Anthony Landi is the best. That’s why I go there. No other reason. If he wasn’t there, you would loose me as a client. Maybe someone should recognize this and do something More

by rromay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
When will you finally add Anthony Landi to your employee drop down?
May 02, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 02, 2022

Although there were complications and delays, I appreciate the dealership doing the best they could to mitigate the delivery delays and back up the quality of the Lexus product. More

by jeffgromos
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
May 02, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 30, 2022

I was very pleased with service and care they took. They found us a car very quickly and could not have made this any easier than it was . I also am impressed with the service department. Very accom More

by lindam211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Kamil Wojcik, Edward Bijou, Igor Zigic
May 01, 2022 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that Haresh and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 30, 2022

Very nice costumer service. Entire process was quick and a car was ready right a way after More

by ANDRIIBARAKUDA1910
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Mitch Horwitz, Rashard Grant
May 01, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 30, 2022

Good customer service. The service consultants always explain the very repairs needed, but don’t push issues that can wait. More

by jc2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
May 01, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

April 29, 2022

Great sales and service experience, definitely worth the drive for a great car buying experience! More

by Jody G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Igor Zigic, Mitch Horwitz, Josie Garcia
Apr 29, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Jody, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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