Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.9
1,233 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
Contact Dealership
View Awards

3333 Stevens Creek Blvd

San Jose, CA

95117

Directions

By Type

Showing 1,233 reviews

October 06, 2024

Thank you very much for quality service. I will definitely be there again for my next serves More

by kpradzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfin Valerio
Report | Print
Oct 07, 2024 -

Lexus Stevens Creek responded

We're humbled to serve you @ Lexus of Stevens Creek Svc Dept and please hurry back

October 02, 2024

On time and very efficient service process. Service rep was very efficient and kept to the word on the timing of the service More

by simon.nicholls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We're thrilled to hear that you appreciated our timely and efficient service. It's great to know that our service representative met your expectations. We look forward to serving you again! Lexus of Stevens Creek

October 01, 2024

Advisor Ramsin was very thorough, even called to verify chosen service options. He gave updates periodically More

by orogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words about Ramsin! We're delighted to hear that he was thorough and kept you updated throughout your service. Your satisfaction is important to us, and we appreciate your feedback! Lexus of Stevens Creek Svc Dept.

September 29, 2024

Excellent response time, clear and concise communication. Clean offices, restrooms and shop floor. They go the extra mile to make sure the customer is comfortable, needs water or soda. Overall would highly More

by Kathleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dottie Barbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Lexus Stevens Creek responded

Congratulations on your new vehicle! We’re thrilled to have been part of your journey and appreciate you trusting us with your auto care needs. Thank you for your kind words about our team’s response time, communication, and the overall cleanliness of our facilities. We strive to go the extra mile for our customers, and it’s wonderful to hear that you felt comfortable and well taken care of. Team Lexus of Stevens Creek

September 25, 2024

Excellent service from Kanul! New to this service location which did a great diagnostic evaluation of my vehicle. I was a customer for 7 years at another location who were not tru More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words and for sharing your experience on DealerRater! We’re thrilled to hear that Kanul provided you with excellent service and a thorough diagnostic evaluation. It’s always our goal to be transparent and honest, and we’re glad you felt that with us. Welcome to our service location—we’re here to ensure your vehicle is in great hands! Team Lexus of Stevens Creek

September 23, 2024

Monica took very good care of my service issues after some miscommunication. Great service! They care for customer satisfaction. More

by ashutosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monika Slezak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We’re thrilled to hear that Monika provided excellent service and resolved your issues. We're honored to serve you - Team LSC

September 20, 2024

Great to Gary Luu , very nice and helpful to explaining on buying a new car of Steven Creek Lexus! More

by lysamel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Lexus Stevens Creek responded

From all of us @ Lexus of Stevens Creek - Congratulations on your recent purchase and please enjoy what you drive

September 17, 2024

Always great service from start to finish. Easy process from the arrival, rental car, check out to paying the invoice at the end. More

by Rose M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish. It’s wonderful to know that the process, from arrival to check-out, was smooth and efficient for you. Your positive feedback means a lot to us and motivates us to continue delivering top-notch service. Hurry back - LSC

Sep 17, 2024 -

Rose M responded

Forgot to mention the best part…. My tire rotations are free since I purchased my tires there over the summer..

September 16, 2024

Very friendly, efficient and thorough service department. There are loaner cars that really help for minimal disruption in your life. Check the gas gage before leaving the facility! More

by rosemary.c.adamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re glad to hear that you found our service department to be friendly, efficient, and thorough. It’s great to know that our loaner cars helped minimize any disruption to your schedule. We appreciate the tip about checking the gas gauge and will ensure it’s something we keep an eye on. If you have any further suggestions or need additional assistance, please don’t hesitate to reach out. Lexus of Stevens Creek Svc Center

September 16, 2024

Rudy Sun is very professional and communicative. Will keep in touch with LEXUS with his excellent service More

by eemj10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Sun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Lexus Stevens Creek responded

Congratulations on your recent purchase! We’re thrilled to hear that Rudy Sun provided you with such professional and communicative service. It’s wonderful to know that his dedication has made a positive impact on your experience. Rest assured, we will continue to uphold the high standards Rudy exemplified. Team Lexus of Stevens Creek

1
...
16
17
18
...
124