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Lexus Escondido

Escondido, CA

4.7
859 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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859 Reviews of Lexus Escondido

February 09, 2022

Serviceman Anthony Lee was wonderful. He showed me things about my car that I needed to know. He was very helpful. More

by Jmorgon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi Jmorgan, We're glad to hear your service advisor was helpful showing you things on your Lexus.. We hope to be able to serve you soon. Thank you, Lori Smith Customer Care Manager

February 09, 2022

Karen has been terrific helping us get our RX 350. Good communication & very friendly. She has gone above & beyond to accommodate our requests. More

by Shericeanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Mackichan, Patrick Garland
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi Shericeanders, Thank you for your review. We're glad you had expectational service with Karen. We hope to be able to serve you once again. Thank you, Lori Smith Customer Care Manager

February 09, 2022

We are very satisfied with the service Matthew provided for us. Good communication, prompt correspondence, and he did a good job of explaining the service needed. More

by VMATSUD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi vmatsud We're so happy to hear you had great communication with Matt. We hope to be able to serve you once again. Thank you, Lori Smith Customer Care Manager

February 09, 2022

Profesional advisors, honest and diligent personnel fair prices and on time return vehicles with detailed information related to work that has been done. Thanks Antony Lee More

by Luis F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

HI Luis, Thank you for your review. We're glad we were able to get your vehicle back to you in a timely matter and that you had a great experience with Anthony Lee. Thank you, Lori Smith Customer Care Manager

February 09, 2022

I drive out of my way to come to Lexus Escondido because of the trust I have in them and the care I receive there. More

by AC_SIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi AC_SIVA, Thank you for the 5 star rating and review. We're glad you had a good experience in our service department! Best, Lori Smith Customer Care Manager

February 09, 2022

Reliable consultation and fast reliable customer service. Adam kept me informed of when my vehicle would be ready. More

by pygriffith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

HI Pygriffith, We're so happy to hear you had great communication with Adam. We hope to be able to serve you once again. Thank you, Lori Smith Customer Care Manager

February 09, 2022

Always dislike waiting for service . My car was done early without any problems I always appreciate a wash and vacuum of the car. More

by spkoren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Alejo
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi Spkoren, We apologize for your experience. I would like to look into your visit further but need more information. If you can reach out to me directly when you can. Thank you, Lori Smith Customer Care Manager

February 09, 2022

I the wait time was minimal and the staff was very friendly. Adam my service advisor explained what they were going to do to my car and he had it ready before the original estimated time. Thank you! More

by CEBERT7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Adam Smidt
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi Cebert7, We're so happy to hear you had great communication with Adam. We hope to be able to serve you once again. Thank you, Lori Smith Customer Care Manager

February 09, 2022

Matt was a great ambassador for Lexus and he fast tracked a much longer job! Much appreciated! Ken Cook More

by KENMARYLOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Feb 22, 2022 -

Lexus Escondido responded

Hi Kenmarylou, We're so happy to hear your service advisor was able to fast track your vehicle. We hope to be able to serve you once again. Thank you, Lori Smith Customer Care Manager

February 09, 2022

Dealership was great and had awesome customer service. Definitely would recommend this dealership to anyone. More

by torressr5655
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emiliano Barajas, Aaron Serrano
Report | Print
Feb 09, 2022 -

Lexus Escondido responded

Hello torressr5655, Thank you for taking the time to give us a positive feedback. We are happy to know our team was professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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