Lexus Escondido

The front desk knew they would be delayed and offered a free beverage and breakfast free beverage and breakfast More

Knowledgeable staff who knows my history of car maintenance and includes me in decisions on what the current maintenance should include. Cost estimate was right on and expected time for the servic maintenance and includes me in decisions on what the current maintenance should include. Cost estimate was right on and expected time for the service was accurate. More

I bright my car in and 16000 dollars later and the problem was not fixed problem was not fixed More

Lexus Escondido went above and beyond for my car service as well as customer service. It is always a stress free visit. Thank you so very much!!!! as well as customer service. It is always a stress free visit. Thank you so very much!!!! More

Clean , neat Highly , highly professional and courteous staff. A pleasant no pressure shopping experience Highlrecoended to friends and family staff. A pleasant no pressure shopping experience Highlrecoended to friends and family More

A very minor maintenance &inspection service required my vehicle to be kept overnight (this is the 2nd time this has happened). Unfortunately this time the Service Advisor was scheduled to be out the 2nd da vehicle to be kept overnight (this is the 2nd time this has happened). Unfortunately this time the Service Advisor was scheduled to be out the 2nd day & he text me saying one of his “Service Partners” would pick this up & let me know when the car was finished. This did not happen & there was a technician recommendation that was not relayed to me until I called inquiring about the status of my vehicle. Once they found someone who could answer my questions, I declined the recommendation & informed the dealership that I would be in directly to return their loaner & pick up/pay for my car. When I got there approximately a half hour later, the cashier still had to hunt down my paperwork. Very poor customer service by the Lexus of Escondido Service Department. More

Bailey is very helpful just like all at Escondido. He Bailey is very helpful just like all at Escondido. He was attentive to all my needs. And was worried about my time. Much appreciative to all the Bailey is very helpful just like all at Escondido. He was attentive to all my needs. And was worried about my time. Much appreciative to all the staff there. More

Always courteous and they keep me informed as to the status of my car. Excellent service! status of my car. Excellent service! More

Very professional and courteous in dealing with my computer concerns. Took my concerns seriously and worked diligently to ensure that the service issues were totally addressed. Followed up with me aft computer concerns. Took my concerns seriously and worked diligently to ensure that the service issues were totally addressed. Followed up with me afterwards to close on an open issue. More

Great customer service in both sales and service departments. Emeliano in sales us exceptional. Personally delivered my new vehicle to my home. Outstanding. departments. Emeliano in sales us exceptional. Personally delivered my new vehicle to my home. Outstanding. More