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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
Call Dealership (760) 517-7269
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5444 Paseo Del Norte

Carlsbad, CA

92008

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690 Reviews of Lexus Carlsbad

May 08, 2022

Courteous and thorough service, couldn’t ask for more. A+ service from all the staff. More

by KIMHANLEY001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello KIMHANLEY001, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Great service, excellent detail and Kim is terrific! Everyone is so polite and very helpful. More

by bjones11116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello bjones11116, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Check-in easy and service rep Abbey excellent and loaner rep Erica very courteous and check out service overall excellent. More

by MCHUNGPARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello MCHUNGPARK, Thank you for taking the time and giving us 5 stars and we look forward to seeing you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

My rep Ryan went above and beyond to help update my defective audio screen, customer care and service was outstanding! More

by JUSTIN.STICKELMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Castillo, Ryan Claudin
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello JUSTIN.STICKELMAN, Thank you for kindly taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 08, 2022

Our salesman, Patrick Carr, was excellent. He was very courteous, knowledgeable on the car I was looking for, and was accommodating in making the sale happen. He was excellent at explaining th More

by DGILL00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello DGILL00, Thank you and congratulations for giving us 5 stars and an opportunity to earn your business. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

The service advisor explained in details what my car preventative service items should be to keep the car safe. More

by Batman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Castillo
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Batman, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

Staff was professional and courteous. Service was prompt and had a good experience. Will use again for future service. More

by bfabijr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello bfabijr, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

Very good service, fast and carefully executed. Client does feel taken care of and wants to maintain the relationship! Thank you very much, a car is a very expensive tool and good maintenance is a More

by FERNANDO.ISAZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Porter
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello FERNANDO.ISAZA, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More

by MYMMBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
Report | Print
May 16, 2022 -

Lexus Carlsbad responded

Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 06, 2022

We had the best experience purchasing a car here. Patrick was extremely helpful and professional. More

by MAZYROOBASH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr, Cyrus Ghahremani
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello MAZYROOBASH, Thank you kindly for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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