Lexus Carlsbad

Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. people. They unfortunately did not complete all the service requested. More

Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had to bring the car back twice. More

The service was on time, the staff is friendly, and I have received quality workmanship on every visit have received quality workmanship on every visit More

John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. Very efficient and friendly! I was able to book my appointment easily online for first time. More

The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problems recently than ever. For the second time getting a new set a tires on my current vehicle, I have gone to pick up my vehicle and my tires are filthy with the soap that they use to put the tires on. Not what I would expect for the prices that they charge. Also paid for a four wheel alignment, and my steering wheel is now not centered and I am going to have to take my car back yet again. Again not the level of service I would expect for a luxury manufacture and service department with increasingly higher prices. More

My salesperson Patrick Care was great. He was very courteous, knowledgeable, helpful and friendly. He worked with me to make to make the vehicle purchase happen. He was very courteous, knowledgeable, helpful and friendly. He worked with me to make to make the vehicle purchase happen. More

Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service upper end but not ridiculous for basic service More

I've purchase plenty of cars at many different dealerships, but the team at Lexus Carlsbad is world class. I just bought a new Lexus NX and I could not be more then happier. The team made is su dealerships, but the team at Lexus Carlsbad is world class. I just bought a new Lexus NX and I could not be more then happier. The team made is super easy from start to finish and was transparent the whole way through. Thank you Natasha, Nathan, Courtney, Zack, and Matt! Hit them up for your next vehicle - you will not regret it! More

Good experience, no price haggling. Would definitely buy again from Mr. David Carrillo. 05/5/2022. Would definitely buy again from Mr. David Carrillo. 05/5/2022. More