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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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835 Reviews of Lauderdale BMW of Pembroke Pines
May 06, 2020
Not Impressed at All I brought my wife's car in because of a faulty brake lighting and Head-lighting system. My original concerns were not covered under warranty, all non- I brought my wife's car in because of a faulty brake lighting and Head-lighting system. My original concerns were not covered under warranty, all non-essential issues were billed to my extended warranty. I received a call with a 6 page list of suggested repairs totaling in almost $10,000. I knew that my rotors would soon need to be replaced but had showed no signs until I picked it up from them. Now they sound like maracas. It's clear that BMW does not stand behind the quality of their products. They gave me a loaner that looked like it had been parked at a construction site (dusty); as if I was supposed to be excited because it was a 2020. More
by C.Davis
Employees Worked With
Dave Bushing (Advisor), Al Avendano (Technician)
May 05, 2020
Super Service I didn't have an appointment and stopped by. Not only did I get courteous and friendly welcome from the receptionist, my service guy, David Bushing, I didn't have an appointment and stopped by. Not only did I get courteous and friendly welcome from the receptionist, my service guy, David Bushing, was exceptional as always. He provided a quick and friendly write up, and ensured me that I would be taken care of with the same level of service that I always receive. David is truly a major part of the reason I service my vehicle at this location. One of a kind service from the best dealer in South Florida. Kudos to David and the service team. More
by wshelby48
Employees Worked With
David Bushing
March 09, 2020
This entire experience was fantastic. Matthew truly catered to all my needs and made my desire of driving my dream car come true! This place knows customer service at its finest. I will definitely be r catered to all my needs and made my desire of driving my dream car come true! This place knows customer service at its finest. I will definitely be returning and recommending to all my friends and coworkers!! Thank you! More
by Msgallo
Employees Worked With
Matthew Mitson
March 05, 2020
From beginning to end Matt Mitson was incredible. We went to another dealership first who could not make the deal work and Matt got it done in less than an hour. Thank you Matt for making this car purchase t to another dealership first who could not make the deal work and Matt got it done in less than an hour. Thank you Matt for making this car purchase the easiest and best experience we have ever had at a dealership. We will be telling everyone we know and will definitely be back for our next cars! Shout out also to Javier who gave us the introduction to all the features on our new BMW's. He was great also! Thank you!! More
by justinpt7
Employees Worked With
Javier Cardona, Matthew Mitson
February 07, 2020
Great dealership! Friendly, helpful, and not pushy at all! This was by far my best experience buying a car. I would only want to buy from this dealership in the future. all! This was by far my best experience buying a car. I would only want to buy from this dealership in the future. More
by caitiwaks
Employees Worked With
Ashok Vyas
February 02, 2020
WOW no dealership has ever done that before! My wife and I just moved from Dallas to Florida and decided to purchase her a 2020 M4. When I searched for an M4, most dealerships only had 1 or 2 in My wife and I just moved from Dallas to Florida and decided to purchase her a 2020 M4. When I searched for an M4, most dealerships only had 1 or 2 in stock, except for Lauderdale Pembroke Pines...they had 11. I decided work with Matthew Mitson after looking at a couple of reviews. He is extremely knowledgeable and fun to work with. We traded texts and emails and reached a price on an M4. We live about 2 1/2 hours from the dealership and drove there this past Saturday. When we got there, Matthew was waiting for us "with coffee" in hands. Although we had reached an agreed upon price for the M4 and our X5 trade, Matthew had the used car department inspect the X5. When we got to the F and I department, we met with Niccole who was also very knowledgeable and a pleasure to work with. While we were going thru the paperwork, we found out for the first time that the dealership decided to allow us approximately $1,750 more for the X5 than we had agreed upon. WOW no dealership has ever done that before! Many thanks to Matthew, Phillip and Niccole. You made the long drive worth the effort! More
by dhoops
Employees Worked With
Niccole Lacovara-she gets 5 stars too., Phillip Guala, Matthew Mitson
February 01, 2020
Great experience! Phillip Guala and Matthew Mitson are amazing. Purchased two new vehicles in past 6 months with their friendly, attentive, efficient, and professional assistance. amazing. Purchased two new vehicles in past 6 months with their friendly, attentive, efficient, and professional assistance. More
by Boston14
Employees Worked With
Phillip Guala, Matthew Mitson
December 02, 2019
Zero Stars! I was quoted $232.00 to diagnose a problem with my car.. I thought this was an excessive charge and went to Mr. Walden, the service manager. He did I was quoted $232.00 to diagnose a problem with my car.. I thought this was an excessive charge and went to Mr. Walden, the service manager. He did absolutely nothing to improve the situation. More
by Bengdoll
Employees Worked With
Darrell Walden
November 30, 2019
Highly recommended! Thank you Ashok! I had an awesome experience at Lauderdale BMW of Pembroke Pines. Ashok Vyas helped my sister and I with purchasing our first BMWs. Ashok made the car I had an awesome experience at Lauderdale BMW of Pembroke Pines. Ashok Vyas helped my sister and I with purchasing our first BMWs. Ashok made the car buying process a smooth and pleasant experience. He was kind, patient, knowledgeable and also provided excellent customer service. Thank you again! More
by simplygrace
Employees Worked With
Ashok Vyas
November 19, 2019
Matthew Mitson from BMW of Pembroke Pines offered amazing customer and helped me to accomplish my lease. Highly rated and certainly recommended. Straight forward, honest and professional. customer and helped me to accomplish my lease. Highly rated and certainly recommended. Straight forward, honest and professional. More
by jali
Employees Worked With
Matthew Mitson
