Larson Chrysler Dodge Jeep

Stay away. learn from my mistake. This was my first purchase in over 17 years. What I have learned is that the auto sales industry has not changed much. learn from my mistake. This was my first purchase in over 17 years. What I have learned is that the auto sales industry has not changed much. Biggest gripe was that they slipped in an extra $500 charge on top of our agreed to purchase price. It is my fault for not noticing when signing the documents in the finance office and its fair I should have caught it. Second biggest complaint is I was sent there from Costco via costcos auto buying program. Multiple times asked for the "costco price sheet" and salesman told me thats what they were giving me. I only did a little research before hand about the price on KBB and said I was suprised it was so much higher than the range I saw. The salesman immediately lowered the price to the high end of the range. After the purchase Costco essentially told me that they didn't actually give me the Costco price. The salesman told me multiple times it was the "Costco Price". Looking back it was a flat out lie. They also lied about the car not being in stock (they had to get from another dealership) until I was going to walk out - I didn't actually think at the time it was a lie, I guess they wanted to sell me another vehicle and didn't think I was serious about the options I needed. But magically they found it in stock as I was walking out. Lastly, they handed over the Vehicle (Brand new Pacifica) knowing it was defective and needed a repair and said nothing. When handed off to me the gas tank was 3/4 full, which I thought was odd at the time. Why didn't they fill it up since it was over 100 miles where they had to pick it up from so I know they had to fill it up. When I went to fill up the tank a weeks later I found the issue that the tank has a vaccum problem that resulted in causing any gas filling station to automatically shuts off thinking my tank is full - you can only fill a few ounces at a time. So you essentially it takes about 30+ minutes to get the tank full as you have to hold the gas trigger very slighly to allow a small amount of gas in so as not to cause it to shutoff. Salesman obviously tried to fill it, gave up and handed the car over to me not saying a word. So It is still in the repair shop for 4 days (warranty covers obviously) and to be honest I would have still purchased the Vehicle but since they didn't share this it caused quite a bit of trouble since I have 6 kids and not having this minivan to drive the family around has been really problematic. Knowing it needed to be repaired I would have been able to plan around it. I have shared these issues with the original salesman, manager, and somebody who was in charge of "customer experience" and I have not got one response. Nobody will respond to my emails or calls. More

Purchased a new Ram 3500 Limited in September of 2019 at Larson, the truck has been flawless to date. I finally needed some warranty work so I called for my first ever service appointment. First the servi Larson, the truck has been flawless to date. I finally needed some warranty work so I called for my first ever service appointment. First the service department hung up the phone on the first two attempts, the third attempt the call was answered. I tried to schedule the vehicle and the service scheduler kept stating that they needed to determine the cost of my service, I explained several times that my vehicle was still under the factory 3 year 36,000 mile warranty and that I purchased an extended warranty - again they kept talking about how much I would need to pay. So I asked - does Ram still have a 3 year 36,000 mile warranty - the service writer answered "I do not know." I then asked how long it would take to diagnose my vehicle - I told them of the problem and the code it was flashing. I stated that I live a few hours south and per the Larson guidance I would like to reserve a serve loaner car if they were going to keep my vehicle. The service writer stated that they do not reserve vehicles. So I read them the information from the Larson website and she said that they could not help me. Not impressed at all with my first attempt at Larson service so I went to another dealer who handled everything on the first call. More

Justin Smith sold me a 2019 Honda Pilot. He did a great job of providing me the knowledge I needed to purchase my first car by myself. He was so personable and friendly. I recommend Justin S He did a great job of providing me the knowledge I needed to purchase my first car by myself. He was so personable and friendly. I recommend Justin Smith to anyone who wants to purchase a car with no pressure , but great service. More

Justin Smith did a great job helping me get the car I wanted. I know these are challenging times and he went above and beyond my expectations. wanted. I know these are challenging times and he went above and beyond my expectations. More

I'm going to continue to leave bad reviews on all platforms until someone at larson responds to me. I have had issues with the Larson since i bought my car in May of 2021. My experience with the sale platforms until someone at larson responds to me. I have had issues with the Larson since i bought my car in May of 2021. My experience with the sale of the car was wonderful however, everything has been down hill since. I have had to drop my car off with the service department several times for the same issue. Most recently I dropped the car off for a Tuesday morning appt (on Monday night) I waited until Friday before I started calling to ask for a follow up. I had to call 4 time before someone answered. Then they told me someone would call me right back. I waited 30 minutes. No call. So I called again. Twice. One I got ahold of someone they told me I would again get a call right back from the person in charge of my vehicle. I waited 45 more minute. No call. I called again and was told that the person in charge of my vehicle went home for the weekend. I asked that a manager call me back first thing Saturday morning. I waited 2 hours before calling them and no one answered. I can't believe how poor the communication skills and management are here. Unfortunately larson seems to have sold me a lemon and doesn't want to deal with the consequences of their actions or help me in anyway. More

Tony Moore the general manager is hard to get ahold of considering I bought $200,000.00 of ram truck was told I had gap then told I don’t. Now I need simple information for usaa. I’m confused how much you considering I bought $200,000.00 of ram truck was told I had gap then told I don’t. Now I need simple information for usaa. I’m confused how much you need to call, text, spend to get tony and this dealership to turn on their customer service skills. After reading online reviews I see this is happening a lot. I hope to resolve this asap. Matthew Cote’ More

Thought we’d try a local dealership for our new pick up Dieauka was very helpful on finding the right truck my husband was looking for. Set up the Bluetooth before we left and answered My calls after the Dieauka was very helpful on finding the right truck my husband was looking for. Set up the Bluetooth before we left and answered My calls after the sale to help out. Great guy would buy from Dieauka again. More

I purchased a car in November from a Donnie and Cynthia Lee added over 20k to the car without once mentioning a up charge of any kind. Most deceptive and crooked place I ever purchased a vehicle from! I wa Lee added over 20k to the car without once mentioning a up charge of any kind. Most deceptive and crooked place I ever purchased a vehicle from! I was charged for service’s I can’t ever use being 350+ miles from the dealership. I highly advise anyone who is interested in purchasing a vehicle her not to!! And if so read everything and every word they say. Most importantly read everything before you sign anything!!! I am looking into attorneys to give them the car back and deal with a honest dealership.. Never buy from this place unless you want a nightmarish experience you will forever regret!! More

They shouldnt even get a one. This is crazy how people treat other people like they dont matter. I know its after hours but 3 of the employees were outside talking with working vehicles and my vehicle bro treat other people like they dont matter. I know its after hours but 3 of the employees were outside talking with working vehicles and my vehicle broke down across from them and I asked them for a jump for my vehicle and they said we dont have cables, I said that I do. Could they please jump my truck and they told me no. I get that people are working or whatever but he was so mean and just like nope cant and wont help you. Too bad for you and then got into his vehicle and drove off. It would have taken him 2 minutes to jump my vehicle and not see me stranded on this dark rode by myself. But instead he thought it was funny and laughed to leave me stranded. I dont understand people. I help ANYONE I see that may need help. But when I need it, I get treated like trash on their shoes. Thanks guys. More