Larson Chrysler Dodge Jeep

Purchased a new Ram 3500 Limited in September of 2019 at Larson, the truck has been flawless to date. I finally needed some warranty work so I called for my first ever service appointment. First the servi Larson, the truck has been flawless to date. I finally needed some warranty work so I called for my first ever service appointment. First the service department hung up the phone on the first two attempts, the third attempt the call was answered. I tried to schedule the vehicle and the service scheduler kept stating that they needed to determine the cost of my service, I explained several times that my vehicle was still under the factory 3 year 36,000 mile warranty and that I purchased an extended warranty - again they kept talking about how much I would need to pay. So I asked - does Ram still have a 3 year 36,000 mile warranty - the service writer answered "I do not know." I then asked how long it would take to diagnose my vehicle - I told them of the problem and the code it was flashing. I stated that I live a few hours south and per the Larson guidance I would like to reserve a serve loaner car if they were going to keep my vehicle. The service writer stated that they do not reserve vehicles. So I read them the information from the Larson website and she said that they could not help me. Not impressed at all with my first attempt at Larson service so I went to another dealer who handled everything on the first call. More

Justin Smith sold me a 2019 Honda Pilot. He did a great job of providing me the knowledge I needed to purchase my first car by myself. He was so personable and friendly. I recommend Justin S He did a great job of providing me the knowledge I needed to purchase my first car by myself. He was so personable and friendly. I recommend Justin Smith to anyone who wants to purchase a car with no pressure , but great service. More

Justin Smith did a great job helping me get the car I wanted. I know these are challenging times and he went above and beyond my expectations. wanted. I know these are challenging times and he went above and beyond my expectations. More

I'm going to continue to leave bad reviews on all platforms until someone at larson responds to me. I have had issues with the Larson since i bought my car in May of 2021. My experience with the sale platforms until someone at larson responds to me. I have had issues with the Larson since i bought my car in May of 2021. My experience with the sale of the car was wonderful however, everything has been down hill since. I have had to drop my car off with the service department several times for the same issue. Most recently I dropped the car off for a Tuesday morning appt (on Monday night) I waited until Friday before I started calling to ask for a follow up. I had to call 4 time before someone answered. Then they told me someone would call me right back. I waited 30 minutes. No call. So I called again. Twice. One I got ahold of someone they told me I would again get a call right back from the person in charge of my vehicle. I waited 45 more minute. No call. I called again and was told that the person in charge of my vehicle went home for the weekend. I asked that a manager call me back first thing Saturday morning. I waited 2 hours before calling them and no one answered. I can't believe how poor the communication skills and management are here. Unfortunately larson seems to have sold me a lemon and doesn't want to deal with the consequences of their actions or help me in anyway. More

Tony Moore the general manager is hard to get ahold of considering I bought $200,000.00 of ram truck was told I had gap then told I don’t. Now I need simple information for usaa. I’m confused how much you considering I bought $200,000.00 of ram truck was told I had gap then told I don’t. Now I need simple information for usaa. I’m confused how much you need to call, text, spend to get tony and this dealership to turn on their customer service skills. After reading online reviews I see this is happening a lot. I hope to resolve this asap. Matthew Cote’ More

Thought we’d try a local dealership for our new pick up Dieauka was very helpful on finding the right truck my husband was looking for. Set up the Bluetooth before we left and answered My calls after the Dieauka was very helpful on finding the right truck my husband was looking for. Set up the Bluetooth before we left and answered My calls after the sale to help out. Great guy would buy from Dieauka again. More

I purchased a car in November from a Donnie and Cynthia Lee added over 20k to the car without once mentioning a up charge of any kind. Most deceptive and crooked place I ever purchased a vehicle from! I wa Lee added over 20k to the car without once mentioning a up charge of any kind. Most deceptive and crooked place I ever purchased a vehicle from! I was charged for service’s I can’t ever use being 350+ miles from the dealership. I highly advise anyone who is interested in purchasing a vehicle her not to!! And if so read everything and every word they say. Most importantly read everything before you sign anything!!! I am looking into attorneys to give them the car back and deal with a honest dealership.. Never buy from this place unless you want a nightmarish experience you will forever regret!! More

They shouldnt even get a one. This is crazy how people treat other people like they dont matter. I know its after hours but 3 of the employees were outside talking with working vehicles and my vehicle bro treat other people like they dont matter. I know its after hours but 3 of the employees were outside talking with working vehicles and my vehicle broke down across from them and I asked them for a jump for my vehicle and they said we dont have cables, I said that I do. Could they please jump my truck and they told me no. I get that people are working or whatever but he was so mean and just like nope cant and wont help you. Too bad for you and then got into his vehicle and drove off. It would have taken him 2 minutes to jump my vehicle and not see me stranded on this dark rode by myself. But instead he thought it was funny and laughed to leave me stranded. I dont understand people. I help ANYONE I see that may need help. But when I need it, I get treated like trash on their shoes. Thanks guys. More

This dealership is dishonest and deceitful. They’ll tell you whatever you want to hear to sell you on the items with the biggest commission check. They lack the “human” aspect because you’re not a person. T you whatever you want to hear to sell you on the items with the biggest commission check. They lack the “human” aspect because you’re not a person. To them your just a checkbook. More