Larson Chrysler Dodge Jeep

I brought my ram 3500 to this dealership and was told the service would be done in the afternoon. Well it was not done as promise. I am now being told that they only have one mechanic and that I am looking a service would be done in the afternoon. Well it was not done as promise. I am now being told that they only have one mechanic and that I am looking at Saturday August 6, 2022. I was never told of this situation. They also quoted me about 1100 dollars and increased the price after learning that my extended warranty would cover 900 dollars of the total price. I purchased my vehicle here but will never purchase or service my vehicle here again. They have a terrible way of doing business. More

After having my Jeep there for Service for two days with no phone call; I have been trying for hours to get a hold of someone and no one in service will pick up the phone. no phone call; I have been trying for hours to get a hold of someone and no one in service will pick up the phone. More

I came in after seeing a rig on fb. I called ahead got Mark. He was a helpful guy. I was just looking an was absolutely no pressure. I came back 2 days later an Mark had gone home I sp I called ahead got Mark. He was a helpful guy. I was just looking an was absolutely no pressure. I came back 2 days later an Mark had gone home I spoke with Brent. He went an got the rig put a few bucks gas in her an I went for a spin. Absolutely no issues no pressure. I drove home in it got my wife we drove back talked to Brent said we be back Saturday to deal with Mark. Saturday was marks day off he came in any way an helped us as did Brent an Paul. We did the trade value wasn't great they worked on it we came to good terms. Wife an I left absolutely happy. We have lived in this area a long long time bought sold some rigs. LARSON'S was the beat we have delt with. Yes I would suggest people check them into for a rig. Look up Mark or Brent. An Cynthia in finance was excellent. A hoot to to talk to.... yes when I need a rig they will be whom I look for. More

Never use this shop. Our truck was there for over 9 months. They charged the insurance company over $20,000. Can you say insurance fraud? Truck is still not fixed. We fou Our truck was there for over 9 months. They charged the insurance company over $20,000. Can you say insurance fraud? Truck is still not fixed. We found out today the parts they used to fix truck were used. what?? omg.. Now it will likely cost more to fix correctly. Until then can’t use RV going on 2 years. Ohh we have been calling for days trying to get ahold of a manager with out success. And again no one calls back. This is comparable to a expensive horror show but more costly. More

Bought option for Ciliajet and have not been able to schedule appointment for last 2 weeks. Also have yet to even speak to a real person regarding this. Very aggravating schedule appointment for last 2 weeks. Also have yet to even speak to a real person regarding this. Very aggravating More

My experience working with buyer’s assistant Brent Keith at Larson Automotive Group in Puyallup, Washington was smooth and seamless. Because of Brent, I’m driving away today in the car I’ve always wanted. T at Larson Automotive Group in Puyallup, Washington was smooth and seamless. Because of Brent, I’m driving away today in the car I’ve always wanted. Thanks, Brent! More

Great service, Brent let me get a second opinion on a vehicle before purchase to make sure I was confident in it. Fair prices all around. vehicle before purchase to make sure I was confident in it. Fair prices all around. More

Wy wife and I went into Larson Dodge to purchase a 2022 Tesla Model Y and we had no idea how bad of an experience awaited us. Initially it was going well but after we sat there for hours waiting on them to Tesla Model Y and we had no idea how bad of an experience awaited us. Initially it was going well but after we sat there for hours waiting on them to come up with a value for our 2015 Tesla model S and running our credit thru several banks and credit unions we were shocked when they came back and said they finally got an approval from some bank that we had never heard of or dealt with in the past. They told us that our debt to income ratio was way to high and they would not come up at all on our trade or lower the selling price on there car at all. The interest rate was 10-11% with an extremely high payment which did not sit well with us at all. I asked the to make sure they had input all the information correctly on our app and they assured us that they had. We ended up walking out with no deal made. I called my credit union on the following Monday and asked them to look into the CUDL application and they were shocked to see that Larson Dodge had input our mortgage twice which put our numbers so far out of wack. I called Larson Dodge to discuss this with them and never did receive a call back from our sales associate. I finally called again and talked to the manager and he said that he wanted to make it up to us but unfortunately the vehicle we wanted had sold already. I initiated a loan from my credit union yesterday to purchase a vehicle from a different dealership and everything went smoothly which how it has always gone for us in the past. Im very disappointed with Larson Dodge and there carelessness when it comes to inputing customer information. This whole situation put a bad taste in our mouth and we will never be purchasing a vehicle from Larson Dodge or any other Larson dealership going forward. I didn't mention any names because I would not want them to be singled out but I do want others to be made aware of this issue whether or not it was on purpose. More

UPDATED: I was asked to take this review down and I said I would think about it. Instead, I'll update it . They did compensate me ($1600). They reminded me on how they did me a favor by selling me this I would think about it. Instead, I'll update it . They did compensate me ($1600). They reminded me on how they did me a favor by selling me this van without my husband being present. (I'm so disgusted by that) They also said they fired the salesman, which frankly made me upset, he needed more training not to be fired. However my brand new van NOW has a CHECK ENGINE light is on saying "powertrain problems." The service department cannot give me a loaner and I have to leave it there for three days without a loaner van. If could leave a negative stars I would. After my first meeting with the salesman set for 10:00 a.m, he was late. He was fine, nice enough but not very detailed on the vehicle I wanted. Things just went down hill from there. I only test drove one car, took 15 mins and than SIX hours later the finance people could see me. I had a nursing infant and they just sat me on a couch and made me wait. I came in with my own funding ready to buy. They didn't want to work with my POA, even though I asked on the phone and they assured me it was absolutely no problem, but than made comments about me "getting a divorce and stealing the car" Because I bought the car without my husband. They asked why I didn't have a job. (Stay at home mom of four is a job) Three weeks later I'm still dealing with them because they sold me the WRONG CAR in their system. They had to pay off my loan in full and have me apply for a second loan. Now my interest rate is a full point higher making my payments almost $100 more a month!!! STAY AWAY!!! Larson's is a larger dealership but frankly they don't care about the individual anymore. They will blow smoke at you but it's all fake. More

Stay away. learn from my mistake. This was my first purchase in over 17 years. What I have learned is that the auto sales industry has not changed much. learn from my mistake. This was my first purchase in over 17 years. What I have learned is that the auto sales industry has not changed much. Biggest gripe was that they slipped in an extra $500 charge on top of our agreed to purchase price. It is my fault for not noticing when signing the documents in the finance office and its fair I should have caught it. Second biggest complaint is I was sent there from Costco via costcos auto buying program. Multiple times asked for the "costco price sheet" and salesman told me thats what they were giving me. I only did a little research before hand about the price on KBB and said I was suprised it was so much higher than the range I saw. The salesman immediately lowered the price to the high end of the range. After the purchase Costco essentially told me that they didn't actually give me the Costco price. The salesman told me multiple times it was the "Costco Price". Looking back it was a flat out lie. They also lied about the car not being in stock (they had to get from another dealership) until I was going to walk out - I didn't actually think at the time it was a lie, I guess they wanted to sell me another vehicle and didn't think I was serious about the options I needed. But magically they found it in stock as I was walking out. Lastly, they handed over the Vehicle (Brand new Pacifica) knowing it was defective and needed a repair and said nothing. When handed off to me the gas tank was 3/4 full, which I thought was odd at the time. Why didn't they fill it up since it was over 100 miles where they had to pick it up from so I know they had to fill it up. When I went to fill up the tank a weeks later I found the issue that the tank has a vaccum problem that resulted in causing any gas filling station to automatically shuts off thinking my tank is full - you can only fill a few ounces at a time. So you essentially it takes about 30+ minutes to get the tank full as you have to hold the gas trigger very slighly to allow a small amount of gas in so as not to cause it to shutoff. Salesman obviously tried to fill it, gave up and handed the car over to me not saying a word. So It is still in the repair shop for 4 days (warranty covers obviously) and to be honest I would have still purchased the Vehicle but since they didn't share this it caused quite a bit of trouble since I have 6 kids and not having this minivan to drive the family around has been really problematic. Knowing it needed to be repaired I would have been able to plan around it. I have shared these issues with the original salesman, manager, and somebody who was in charge of "customer experience" and I have not got one response. Nobody will respond to my emails or calls. More