Larson Cadillac

GM discontinued a module essential to running my and millions of other cars. But there is nothing that can be done. You have a person that is your service manager, Ken he is one of the single best peopl millions of other cars. But there is nothing that can be done. You have a person that is your service manager, Ken he is one of the single best people I have ever ran into in the auto industry. He went way beyond just trying to help me. My advice to you is do not let him get away! Ron More

They do not answer their telephones. My car was done by 11:30. And no one called me until almost 5:00. Unacceptable! I tried many times during the afternoon to get through to the ser My car was done by 11:30. And no one called me until almost 5:00. Unacceptable! I tried many times during the afternoon to get through to the service department, but all I could do was leave voice-mail. Which was never returned. I even called the sales department in hopes of being able to actually speak to a live human being. The gentleman who eventually answered the phone said that he would pass my message along. I do not know if he did or not, but how hard would it have been to walk across that driveway to find out if my car was done. It would avetaken him 5 minutes. And when I was there it did not look like any customers were beating down the door to buy a car. His behavior was selfish and rude. More

The shop I feel doesn't have the proper training for diagnosis of the problems. diagnosis of the problems. More

From beginning to end, my experience at Larson Cadillac was great. After having been to a couple other Cadillac dealers, Larson was by far the best. Would recommend to anyone. was great. After having been to a couple other Cadillac dealers, Larson was by far the best. Would recommend to anyone. More

Dropped car off at 9am for an oil change that was scheduled for an appointment at 1:00pm. Vehicle was ready to pick up at 11am. Great service! scheduled for an appointment at 1:00pm. Vehicle was ready to pick up at 11am. Great service! More

It was great. Very efficient, on time, everyone was kind and helpful. Will use in the future Very efficient, on time, everyone was kind and helpful. Will use in the future More

They did a wash and vacuum after the oil change that I hadn’t even requested! Thank you! hadn’t even requested! Thank you! More

Oil change took 1 1/2 hours. When received car was not washed or vacumned and the sticker regarding next oil service was not replace. The check in customer service people were When received car was not washed or vacumned and the sticker regarding next oil service was not replace. The check in customer service people were very nice. More

I am pleased with the service and the customer service I received on this visit. received on this visit. More

Pleasant I was in and out only thing did not ask if car needed to be washed needed to be washed More