Larry H. Miller Volkswagen Lakewood

Good experience Everyone was very helpfull. Paper work took a little too long. Gary came in early to assist me. He made everything easy. Eric explained everything w Everyone was very helpfull. Paper work took a little too long. Gary came in early to assist me. He made everything easy. Eric explained everything well. More

Outstanding Sales, management, Besides great service, customer care, great and easy finance, no pressure sales, they stayed with me for awhile but we got it done! I tip my hat to y Besides great service, customer care, great and easy finance, no pressure sales, they stayed with me for awhile but we got it done! I tip my hat to your awesome service, my salesman was a class act... More

New car Gary, Eric, Doug and Finance person (not sure about his name) were friendly, honest, professional and knowledgeable about their jobs. World class serv Gary, Eric, Doug and Finance person (not sure about his name) were friendly, honest, professional and knowledgeable about their jobs. World class service from all at Larry H. Miller Volkswagen in buying my new car. More

Update to my 1/26/16 review Update to my previous review (1/26/16): As stated in my initial review, the process of buying a vehicle from Larry H Miller Volkswagen, Lakewood, Co w Update to my previous review (1/26/16): As stated in my initial review, the process of buying a vehicle from Larry H Miller Volkswagen, Lakewood, Co was a very pleasant experience. Dealing with them after the purchase is where they are lacking. As stated in my initial review, I purchase a used vehicle from Larry H Miller Volkswagen. Being that I was purchasing a used vehicle (Ford Explorer), my wife and I thought it would be a good idea to purchase an extended warranty. Literally two days after the purchase, the engine light came on. No problem, i bought a warranty with the vehicle. Being that I bought the vehicle in Colorado and I live in New Mexico, I took it to a Larry H Miller Dodge here in Albuquerque. They put it on the machine and the service tech tells me that my gas cap was loose and that he tightened it, reset the engine light and i should be good. Two days later the light comes on again, I take it back, they put it on the machine and this time they tell me that it needs a canister purge valve ($213). No problem, I bought the warranty, right? Wrong, the part is not covered by the warranty! After going back and forth with the Colorado dealership and them telling me that the warranty should cover the repair(but it didn't), they reluctantly agree to pay for the repair. Mind you, I've only had the vehicle for two weeks. I get the check in the mail about a week later and get the vehicle in to have it repaired. The day after the repair is complete the engine light comes on again! Wow!!! This time, I take it to a Ford dealership here in Albuquerque. They put it on the diagnostic machine and find out that a totally different valve needs to be replaced. OK, no problem, I have a warranty, right? Wrong, that part is not covered either! I give them the OK to go ahead and repair my vehicle($315) because I need to be able to get to and from work and it took a week for the Colorado dealership to agree to pay for the first repair. I figured since I was willing to pay up front, the dealership in Colorado would reimburse me, right? Wrong! I texted a copy of the invoice to my sales rep and he stated he would talk to his manager about reimbursing me. After a few days with no response, I faxed a copy to the finance rep that sold us he warranty, no response. I then faxed a copy of the invoice to general manager and sales manager. I finally get a call back and the sales manager tells me that he can't reimburse me and the repair should've been on the Larry H Miller dealership, here in Albuquerque (the same dealership that was reluctant to repair the vehicle in the first place, as well as, not getting it right on the previous two attempts). I am well aware of risks of buying a use vehicle, that's why we bought a warranty with it. I also understand that under normal circumstances, once the sale is made, the dealership is no longer responsible but these were not normal circumstances. I had had the vehicle for less than a month and had taken it in already, three times. I was even willing to accept partial reimbursement on the last repair but Larry H Miller Volkswagen, Co wasn't even willing to do that. I know not many people actually read these reviews and my review is not really going to make a difference with a company as large as Larry H Miller but buyers be aware of the warranty myth, it's not what it seems to be. Also when buying a used vehicle, as a consumer, you go to a dealership and purchase on good faith that you are buying a functional vehicle. If the vehicle is not functional, I think it should be the dealerships responsibility to help get it functional or find you one that is. That's just good business! More

Service Department is great! ! LMV service department always takes good care of me and my vehicles - I would recommend them for all of your maintenance needs - large or small - I us LMV service department always takes good care of me and my vehicles - I would recommend them for all of your maintenance needs - large or small - I use them for my routine oil changes as well as any other issues that may come up - Thank you Service Department! ! Berni Guest-Weaver More

Awesome service from Jessica Martinez great service and return of our car with care provided from Jessica Martinez and the crew who found the issues and gave solution. Very Satisfied. great service and return of our car with care provided from Jessica Martinez and the crew who found the issues and gave solution. Very Satisfied. More

Outstanding The best car buying experience I ever had. Everyone that worked with us were friendly and honest. Made car buying a pleasure! We will be back! The best car buying experience I ever had. Everyone that worked with us were friendly and honest. Made car buying a pleasure! We will be back! More

Easy Transition Cindy made the process extremely easy and found the vehicle we wanted even though it was not on the lot. Rarely have I bought a new car in such a limi Cindy made the process extremely easy and found the vehicle we wanted even though it was not on the lot. Rarely have I bought a new car in such a limited time; about 1.5 hours to haggle and negotiate the deal and another hour to pick up the new vehicle when it arrived from out of state. More

Purchased of automobiles I would to recognize the special finance consultant (Jason Norwood), finance managers (Stephen Branch and a Josh Sahr). The experience was stress free I would to recognize the special finance consultant (Jason Norwood), finance managers (Stephen Branch and a Josh Sahr). The experience was stress free, from our initial interaction through the signing of the paperwork. Also, the gentleman in the parts department was very attentive and helpful..They were professional and extremely helpful throughout the aforementioned process. More

Excellent customer service skills Sales, finance, and service staff all are friendly, Everyone actually listens to the customer/guest's needs and concerns. I very satisfied with the Sales, finance, and service staff all are friendly, Everyone actually listens to the customer/guest's needs and concerns. I very satisfied with the overall buying scenario. Thank you Albert More