Larry H. Miller Volkswagen Lakewood

I had misplaced a fuse while checking voltage on a headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for headlamp bulb. I gave a check engine code of heated O2 sensor problem. The staff could have easily replaced expensive O2 sensors and the charged for the replacement. They merely found the misplaced fuse, moved it and reset the codes. The car runs perfectly and they saved me time and money by knowing the vehicles they work on. Even though mildly expensive, the result bolstered my belief in repair facilities. I wish I could have thanked the technician who found my mistake. Thanks! More

Our experience with Jason Villa and the rest of the Larry H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destro H. Miller Volkswagen team was nothing short of terrible. We dropped off a running vehicle to have new keys cut, and picked up a vehicle with a destroyed oil pan and engine damage that has left it totaled. Jason lied to us several times over the course of our dealings with him. I would urge other customers to steer clear of Larry H. Miller Volkswagen. Also, as a consumer tip, I would recommend recording any conversations you have with service representatives. Colorado is a one-party state which means that it is completely legal to record conversations without informing the other party up-front. The recordings we have are proving to be very helpful in legal proceedings with this dealership. The other reviews I’ve read on Larry H. Miller seem to reiterate the fact that these people are completely dishonest and immoral. The dealer claims in his response that we knew there was damage to the engine before we dropped it off. We have a great mechanic in Missouri who takes care of us and I can assure that there was no damage - if there was I would not have driven the car thousands of miles to Colorado and back on two separate occassions this month. Our car was running great when we dropped it off. More

My wife and myself were on our way to Arizona when just before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine before Denver we experienced engine problems. We stopped at Larry Miller Volkswagen for help. Thanks to Ryan Reynolds in a few short hours the engine problem was fixed, thhe car was washed and we were on the road. More

Cindy not only provided a new car for me that was within my budget, she allowed space for me to explain my situation and in return I felt heard and my transportation needs were met. My time with Cindy was e my budget, she allowed space for me to explain my situation and in return I felt heard and my transportation needs were met. My time with Cindy was easy and effortless, no stress involved. I know that I will highly recommend Cindy to friends and family. I look toward to the future to continue to work with someone I trust. More

Cindy was great to work with. She is honest and very knowledgeable. I love the car and highly recommend the diesel. Tons of power and great mileage! knowledgeable. I love the car and highly recommend the diesel. Tons of power and great mileage! More

I first contacted the dealership from an online ad they had. Within thirty minutes they had contacted me. They were ready for me when I arrived and were very helpful in working with me so I could get the c had. Within thirty minutes they had contacted me. They were ready for me when I arrived and were very helpful in working with me so I could get the car. They were very honest and forthright. Cindy and her team worked hard to make me feel listened to and respected during the process. I would recommend friends to Cindy and this dealership. More

Cindy was great! She didn't make me feel pressured or like she was trying to "sell" me. After test driving a Tiguan that didn't meet my standards, she quickly found one for me that still worked within my like she was trying to "sell" me. After test driving a Tiguan that didn't meet my standards, she quickly found one for me that still worked within my price range. VW's quality speaks for itself, but adding a non-pressure sales member guarantees a purchase that you take home with little to no buyer's remorse, or that lingering question of, "What if I could have found a better deal". Thanks! M. More

Josh was extremely helpful in my car buying experience. He went over everything with me and made sure I understood what I was signing. He was also very helpful in choosing the right car. He took the time t He went over everything with me and made sure I understood what I was signing. He was also very helpful in choosing the right car. He took the time to show me cars on the lot as well as look up cars on the internet. Josh was very positive thoughout the entire time I was there and extremely nice. He had also taken the time to make sure that I knew how everything in the car worked and let me know that if I ran into any issues I could contact him. He even followed up the next week with a phone call to make sure I was happy with the car. I was very pleased with the service and would definitely go back and recommend this dealership. More

Josh K. had contacted me regarding the approaching end of my lease. My first reply to him was to say I was not quite ready and would be in touch. His reply was respectful of my timing concern but asked if my lease. My first reply to him was to say I was not quite ready and would be in touch. His reply was respectful of my timing concern but asked if I would allow him to show me VW's "Sign Then Drive" event. We set up an appointment and he was positive from the moment I entered the dealership. We found the right car for me and he worked with me to ensure I received a deal that I was comfortable with. Even though this is my fourth VW, Josh still took the time to walk me through the bells and whistles of my new Jetta. Even though I was not planning on leasing a new car that afternoon, I am very happy with my decision and am equally happy that Josh was the salesman who contacted me. I hope Josh is still with Larry Miller when my lease is up so we can work together again. More

This was an incredibly buying process. Everyone I dealt with at the dealership made me feel like they truly appreciated my business. Cindy, the sales associate I worked with, never put pressure on me to ma with at the dealership made me feel like they truly appreciated my business. Cindy, the sales associate I worked with, never put pressure on me to make a decision quickly. She did a good job of explaining the choices that were available while respecting my price range. Josh, in Finance, did a great job of explaining the detailed line items and walking me through the paperwork. This dealership was not the closest to where I live but it was definitely worth the extra drive. More