Larry H. Miller Lexus Murray

...NO.HELP.WHATSOEVER...I live quite a distance from a Dealership, and it is very hard for me to get quality care for my vehicle. Recently I had an APPOINTMENT to fix a front end ding on my 2016 Lexus pur Dealership, and it is very hard for me to get quality care for my vehicle. Recently I had an APPOINTMENT to fix a front end ding on my 2016 Lexus purchased from this dealer. When I brought it in, I was told it would be too expensive to fix at the dealer and to take it to another recommended place. I am from out of town and had driven over 300 miles for assistance. I came back several days later, and requested help with the same problem. A manager in the maintenance department apologized for the above problem and told me he would get a quote to me in 3 days. After 3 phone calls and 2 emails by me I have never heard back. It has been several months. This (non)service was SO DISAPPOINTING after the excellent assistance I received when purchasing my vehicle. Needless to say I am angry and disappointed. I was stunned to be told to take my vehicle somewhere else. NO.HELP.WHATSOEVER More

Wade was great He had the papers ready for me to sign this was very important because I live 60 miles away He was very polite and was great to my wife He is a very valuable employee this was very important because I live 60 miles away He was very polite and was great to my wife He is a very valuable employee More

Service was an average experience. No complaints or no big wow experience. It was what was expected. Need to improve the Wow! Experience if you sale luxury cars. That is why we buy these cars and what we big wow experience. It was what was expected. Need to improve the Wow! Experience if you sale luxury cars. That is why we buy these cars and what we expect. More

LHM Lexus in Murray, Utah haven’t fix anything for my problem yet and they refused to talk to me regarding my Lexus problem 👎still waiting for a call from him problem yet and they refused to talk to me regarding my Lexus problem 👎still waiting for a call from him More

Dealerships are as good as its Sales & Leasing Specialist and, the delivery and the presentation. Micah Jones walk up to us with a smile, started the conversation with introducting himself and inquired a and, the delivery and the presentation. Micah Jones walk up to us with a smile, started the conversation with introducting himself and inquired about what "WE" wanted. He LISTENED, as we asked questions about the GX460, his knowledge and presentation made it easier for us to make an immediate decision. Yes, do your homework before you see a dealer and, if all Sales & Leasing Specialist are as well knowledge about the the vehicle of your choice, as Micah was, you will be leaving the lot in the car of your dreams....we did. Al Yuen, Finance and Leasing Manger was equally impressive by ensuring we understood the financial aspects and expectations. Thank you Micah, AL and LHM Lexus Murray staff for your attentiveness and hospitality. More

Work was quick and efficient. Never had any issues when taking my vehicle infor service. Staff was friendly and helpful. I would recommend it to others taking my vehicle infor service. Staff was friendly and helpful. I would recommend it to others More

Joshua Tate was just the best. He investigated the problem I was having with my car and solved it. The shuttle driver was the first and only driver to get my storage unit open on the first try. Nate a problem I was having with my car and solved it. The shuttle driver was the first and only driver to get my storage unit open on the first try. Nate also just patiently waited for me to take me back to the dealership when my car was ready. I have been visiting Lexus for service since 2005 and this was the best visit I have ever had. Service all around was superb!! More

Ethan is by far one of the best service writers I’ve ever used in all my years of having car serviced he goes above and beyond the call of duty he keeps you posted on when your car will be done he’s a five s used in all my years of having car serviced he goes above and beyond the call of duty he keeps you posted on when your car will be done he’s a five star Employee More

Their service department is excellent. They are professional, very efficient and great customer service. When you drive up they were very attentive and delivered exactly what was planned. professional, very efficient and great customer service. When you drive up they were very attentive and delivered exactly what was planned. More

As usual, my recent service appointment with LHM Lexus in Murray was perfect! Over the 10-years I’ve been servicing my car there I’ve been impressed with the Service team’s professional, capable work. The en Murray was perfect! Over the 10-years I’ve been servicing my car there I’ve been impressed with the Service team’s professional, capable work. The environment is safe, clean, and comfortable. The customer-facing team are dedicated professionals who are really good at their jobs. I’ve worked with almost all of them over the years and they are kind, respectful, knowledgeable people. When I come into the service area I know I’ll be greeted by a friendly face and be helped quickly. The mechanics must be phenomenal! I’ve never had to come back in after a service visit because ‘something was right’. What a team! A company has many employees, but to a customer the company is ‘one deep’. I highly recommend the LHM Lexus Service Team in Murray... they are great representatives of the dealership and the Miller Family. Thanks! More