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Larry H. Miller Lexus Murray

Murray, UT

4.7
1,006 Reviews
Call Dealership (801) 590-0638
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5686 S. State Street

Murray, UT

84107

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1,006 Reviews of Larry H. Miller Lexus Murray

August 07, 2024

Julian was very helpful and friendly, and the oil change and tire rotation was completed quickly. More

by ljp2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Lopez
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August 06, 2024

Fast & efficient & so very helpful. Helped with registration & even placed sticker on for me.😊 great More

by Spibjw42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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August 05, 2024

Always fantastic experience. Thank you Carter and all the team at L H M Lexus More

by MJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter
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August 05, 2024

Very cordial, professional, and I feel like I got my best price there. Everyone treated like they knew me before. Felt like family. More

by rgmsr3131
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richey Prospero
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August 03, 2024

Stephanie satires did such a good job. i was not going to buy car that day but did anyway More

by Tidwellmarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie sattree
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August 03, 2024

Service Rep was not helpful in resolving an insurance payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. More

by rollinstanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Nava
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Aug 04, 2024 -

Larry H. Miller Lexus Murray responded

Rollin, I am so sorry that we failed to meet the expectations of service that we strive for on your visit. Like we discussed yesterday, Please reach out to me if there is anything I can do to help resolve this issue. On your next visit please ask for me and I’ll make sure you receive the best service experience! Thank you for taking the time to speak to me the other day. Marc wright - service director

August 02, 2024

Excellent service. . on time as promised. It was a pending recall from Lexus. Clean showroom and waiting area in service department. More

by Melmadhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Jacobson
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August 02, 2024

1) Phone calls typical also of Lexus dealership in NW. Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointmen More

by Lbcnu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bronson, Sean Nava
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Aug 02, 2024 -

Lbcnu2000 responded

Risky bait/switch pricing 1) Tire sensor quoted $230. when setting appointment; arrival quoted 'around $300.', 30 min. later expressed discrepancy and was now informrd HIGH 3's?! Final invoice a bit over 10% higher than quote. Relieving or frustrating? Pins and needles. 2) Diagnostic quote 95/HR., arrival quoted shocking $190/hr. (also credited toward sensor purchase...phew.) But I cancelled other diagnostics. Would I return for service? Three of possible ten--odds for service return. Would have been zero if Sean had not come 'close on quoted price WITHOUT my having to esclate'. Carwash was missed, Sean quickly self-handled as well.

August 01, 2024

Never an unpleasant experience! Everyone is professional and very nice. Nice atmosphere to sit and wait for your car!! 🥰 More

by Jchairdresser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name, but so nice!
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August 01, 2024

Scott was wonderful to work with and help me find the right fit in my new Lexus. Thank you LHM Lexus More

by Sandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott and the sales manager
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