Larry H. Miller Lexus Murray

Service Rep was not helpful in resolving an insurance payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. payment issue. I was forced to do the leg work between the dealer and my insurance company. Very discouraging. More

1) Phone calls typical also of Lexus dealership in NW. Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointmen Service dept. is reliably not quickly reachable. Plus 5 times online booking failed. Frustrating. 2) Tire sensor quoted 230. when setting appointment; arrival quoted $300., 30 min. later had discrepancy discussion and was now HIGH 3's?! Final invoice (including oil change certificate-no other service work just these two items.). $270. Relieving or frustrating? Diagnostic quote 95/HR., arrival $190 credited toward sensor purchase. More

Received the maintenance service that I came in for. Disappointed with the billing invoice. The first page was filled with 'boiler plate' wording that gave no credulous meaning of the validity of the s Disappointed with the billing invoice. The first page was filled with 'boiler plate' wording that gave no credulous meaning of the validity of the statements made. It listed that the tire pressure was set, but the spaces indicating the value for the settings were blank- thus leaving you with the impression that the tire pressure was not set. Also, the same situation with statements for the measurements of the brake lining. The sticker shock for this invoice was also disturbing- $161.18 for an oil & filter change. Upon further review of the invoice, I realize that I was charge for a service plan that I did not request. More