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Larry H. Miller Honda Murray

Murray, UT

4.6
1,417 Reviews

5808 S. State Street

Murray, UT

84107

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1,417 Reviews of Larry H. Miller Honda Murray

August 17, 2024

Great customer service from Christopher. I could not be more pleased with how I was treated and how I was kept up to date with the service. More

by Jackmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher., Cameron Dilley
August 16, 2024

Very helpful and just one question they couldn’t answer and solve it. It is about the reimbursement for a repair while the vehicle is still under warranty. Great work. More

by charliesheh
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John , Cameron Dilley
August 14, 2024

I paid for the 5 spots inspection+ oil exchange+ rotation combo, but rotation was never done, also they guy told for any further questions get another appointment 😔 More

by mikito01991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Dilley
Aug 18, 2024 -

Larry H. Miller Honda Murray responded

Hi Mikito, I’m Isaac Harding, the Service Manager at Larry H. Miller Honda. I’m sorry to hear that the rotation was missed and that you felt your concerns weren't fully addressed. This isn't the standard of service we aim for. Please contact me directly at 801-268-5567 or Isaac.harding@lhmauto.com so I can resolve this issue and ensure your vehicle receives the service it needs. Thank you for bringing this to my attention.

August 13, 2024

Danny and Akram were both great to work with and were very honest and upfront with everything. It was a great car buying experience! More

by jwindclean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Kern and Akram in sales were a five star, Jim Allred
August 12, 2024

Great service-and pleasant customer service rep. plus loved the popcorn -thank you. Will use you again More

by susanbyerkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Dilley
August 12, 2024

Natasha was quick to respond and take care of my requests and needs. Great online and instore experience. Highly recommend. More

by Sc00b35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natasha, Sergei, Ashley all 5 stars, Cameron Dilley
August 11, 2024

Very nice experience, did not have to wait any longer than they said ! Took car of every thing More

by cheritovar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Dilley
August 11, 2024

Mike was extremely helpful as unforeseen issues were discovered while doing maintenance on my vehicle. I greatly appreciated him arranging for me to have a loaner car until my Pilot was ready the follow More

by Happy Pilot Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Turner
August 10, 2024

I made an appointment for my oil change and still waited 2.5 hours for my oil change. When I checked in with someone after 2.5 hours of waiting, I was told they couldn’t give me an ETA on my car because “th More

by Amy H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Dilley
Aug 11, 2024 -

Larry H. Miller Honda Murray responded

Hello Amy, Thank you for taking the time to share your feedback. I sincerely apologize for the long wait time and the inconvenience it caused. I understand how frustrating it must have been to wait 2.5 hours and then have difficulty getting an accurate ETA. We strive to provide timely and efficient service, and it’s clear we fell short in this instance. I’m also concerned to hear about the damage to your windshield. This is certainly not the level of care we aim to provide. I would like to investigate this matter further and make things right. Please contact me directly at 801-268-5567 or isaac.harding@lhmauto.com at your earliest convenience so we can discuss a resolution and address your concerns regarding the windshield. Thank you for bringing this to my attention, and I hope to have the opportunity to restore your confidence in our service. Best regards, Isaac Harding Service Manager Larry H. Miller Honda

Aug 12, 2024 -

Amy H responded

Thanks for your reply, Isaac. I have emailed you and am awaiting a response.

August 10, 2024

Everyone took great care of me. A place of excellence. (I need to write 5 more words) More

by Ma Shakti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Dilley
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