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Larry H. Miller Honda Murray

Murray, UT

4.6
1,417 Reviews

5808 S. State Street

Murray, UT

84107

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1,417 Reviews of Larry H. Miller Honda Murray

August 09, 2024

Heather and david were very nice and informative on everything. and they were fast on service. More

by jaysonott6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
david and heather
August 08, 2024

Working with Jude was a pleasure. I was really impressed with Jude’s expertise on multiple levels. More

by Mbhaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jude was Exceptional!, Jim Allred, Cameron Dilley
August 03, 2024

These guys are the best! They have helped me w my car service over the years and I know that my Honda Pilot will continue to go strong (it’s already over 200k miles). Thanks! More

by nrp0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David was awesome to work w/ this time around yet everybody is always great! , Cameron Dilley
August 03, 2024

Mike turner was an excellent service advisor. I always use Larry Miller Honda for my Cr-v. More

by Strineslc74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike turner
August 02, 2024

Great salesman who was very responsive and diligent. He attended to our every need and was very pleasant to work with. More

by Duy.pham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tien Pham
Aug 04, 2024 -

Larry H. Miller Honda Murray responded

We're so glad to hear that you were happy with the service you received at our dealership! Our team works hard to provide top-notch customer service and quality work, so it's always great to receive feedback like yours. Thank you for choosing us for your automotive needs and for leaving us a 5-star review!

August 02, 2024

I came in for the bargain priced synthetic oil change for my CRV. The tech noticed that my emissions was due, so they took care of that for me too. Quick and efficient Thank you guys. More

by magpienakagiri
Recommend Dealer
Yes
Employees Worked With
JAZ
Aug 04, 2024 -

Larry H. Miller Honda Murray responded

Hi Magpienakagiri, Thank you so much for taking the time to leave us a review! I’m thrilled to hear that you had a positive experience with our synthetic oil change and that our tech could also assist with your emissions service. We always strive to provide quick and efficient service, so it’s great to know we hit the mark for you. If you have any other needs or questions in the future, please don’t hesitate to reach out. Best regards, Isaac Harding Service Manager

August 02, 2024

It took 4 hours with an appointment to get an oil change. I asked specifically to check the alignment and tire tread. 3.5 hours later my car is done, I ask for the alignment report, and they can’t find it. T More

by maryann.birch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who worked with me.
Aug 04, 2024 -

Larry H. Miller Honda Murray responded

Hi MaryAnn, I'm truly sorry to hear about your recent experience. This isn't the standard we aim for at Larry H. Miller Honda, and I appreciate you bringing this to my attention. I understand how frustrating it can be to face extended wait times and to not receive all the information you need proactively. We should have communicated better about your alignment and ensured that your car was properly washed before you left. I’ll be addressing these issues with our team to make sure this doesn’t happen again. Your feedback is invaluable in helping us improve our service. If you'd like to discuss this further or if there's anything I can do to make it right, please feel free to contact me directly at 801-268-5567 or isaac.harding@lhmauto.com. Thank you for your continued support and understanding. Best regards, Isaac Harding Service Manager Larry H. Miller Honda

August 01, 2024

We come in for oil change and you try to up charge us every time. We asked for oil change, tire rotation & balance but you did an alignment we didn’t ask for. This car only has about 19000 miles. It’s More

by maurinehelm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Dilley
Aug 02, 2024 -

Larry H. Miller Honda Murray responded

Hello Maurine, I’m Isaac Harding, the Service Manager. I’m truly sorry to hear about your recent experience and the frustration it has caused. It’s important to me that our customers feel valued and respected, and it’s clear we missed the mark in this instance. We strive to ensure that every service is performed according to the customer's request and with full transparency. It’s concerning to hear about the alignment service that was performed without your approval and the repeated mention of "chuck holes" as a justification. This is not the standard of service we aim to provide. I would like to make this right. Please contact me directly at 801-268-5567 so we can discuss this further and work towards a resolution. Your feedback is crucial for us to improve, and I want to ensure that your concerns are addressed. Thank you for bringing this to my attention. Best regards, Isaac Harding Service Manager

August 01, 2024

It took some negotiating but I feel I got a fair price on my new CR-V. My calls and messages were promptly responded to. I was treated well. More

by Erin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tien Phan
July 31, 2024

Erik took great care of us. We unexpectedly had to take our car in for a service while on vacation. So happy Larry H. Miller Honda Murray was able to accommodate our last minute More

by kelleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
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