Larry H. Miller Chrysler Jeep Dodge Ram Provo

Generally good service at this dealership Always get good service at this dealership. They usually give me a sheet with what was looked at and what was done during my service. Not this time bu Always get good service at this dealership. They usually give me a sheet with what was looked at and what was done during my service. Not this time but it may have just been an oversight. Also did not reset the oil change monitor on my Jeep. Not a big deal but it helps and also shows they were thorough. The service manager was excellent. More

Bought great car from a great salesman We went in wanting to look at a specific car, they were attentive and very accomodating, our Salesman Gary Goodman is a great guy we got along with v We went in wanting to look at a specific car, they were attentive and very accomodating, our Salesman Gary Goodman is a great guy we got along with very well. They were all very patient with our multitude of questions. More

Worst New Car Experience I've Had The entire experience was a nightmare. I had a quote from another dealer that was out of state, but decided to give local dealer a chance and ended up The entire experience was a nightmare. I had a quote from another dealer that was out of state, but decided to give local dealer a chance and ended up at Larry H. Miller Jeep in Provo. It was pulling teeth from the beginning. They didn't understand that I had already selected exactly what I wanted and had a quote from another dealership. They kept trying to talk me into going up in price which was insane when I could just refuse any offer that didn't match and just call the other dealership and get the order in. But they ended up matching the price and I ordered from them. After waiting 10 weeks I was told the jeep should be coming in any day, but that they would really like me to come in to do the financials so they could get their numbers up for January. I leave work early to do the financing since we had an event to get to that evening. Once I arrived at the dealership I was told after 30 minutes of waiting that my paperwork had been lost and they can't find it and are going to have to redo the deal. I then had to wait another hour as they were now trying to refuse the previously agreed upon price, since "the price must have been wrong at that low of a price." after the hour and a half wait I told James I couldn't wait any longer and that we were already late for evening plans. James and one of the managers then tell me if I don't sign that night that I wouldn't get the deal we agreed on. Ridiculous, I am now being threatened with higher prices because of their mistakes. After the order was placed I could never get real answers from the Salesman (James Ortiz) or jeep chat on the status of my Jeep Wrangler. I was originally told 6-8 weeks to receive my vehicle. I am now on week 11 edging towards 12 with no vehicle and nothing but broken promises from the dealership. I have had nothing but problems when I actually get responses and when my texts aren't ignored I received vague information and dates that weren't dates but usually two week windows. NOT HELPFUL in the least when a window is two weeks, it's almost worst than no information at all. I would never suggest this dealership to anyone and will not be purchasing from this dealership again. I won't even be taking in the jeep for any future service or warranty, and will opt for any other Jeep dealership instead More

Wow,good service They work very quick They give you insight on what they're working on through text or email Kind people Over all amazing would recommend! They work very quick They give you insight on what they're working on through text or email Kind people Over all amazing would recommend! More

Quick, efficient and got to the point They were really quick and efficient at getting the job done and got to the point of the problem. Were then really great at letting me know what we’d They were really quick and efficient at getting the job done and got to the point of the problem. Were then really great at letting me know what we’d need to do to solve it. More

They are genuine. The service dept is great. It truly is a one stop shop. I had a couple of non safety recalls that needed to get done along with a oil change. The serv The service dept is great. It truly is a one stop shop. I had a couple of non safety recalls that needed to get done along with a oil change. The service writer said it would take 3 to 4 hrs to get them all done. They offered to give me a ride home but I decided to wait. I was in and out in 2 hrs along with a new registration. Big thumbs up. More

Great Service Larry H Miller in Provo has a great service department with exceptional employees. They even took me to the mall and let me shop while my car was bein Larry H Miller in Provo has a great service department with exceptional employees. They even took me to the mall and let me shop while my car was being fixed and then picked me up after!!!! More

Top of the line service Todd (Manager) always takes care of me, comfortable asking questions. Will bring vehicle in because trust Todd! Seven provided great service! Niall an Todd (Manager) always takes care of me, comfortable asking questions. Will bring vehicle in because trust Todd! Seven provided great service! Niall and Trason excellent. More

Service fit recall and replace broken park brake handle. I was treated great by the service person and the work was done in an efficient manner an I had an overall great experience where I was treated with r I was treated great by the service person and the work was done in an efficient manner an I had an overall great experience where I was treated with respect! More